West Point Ford

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(8 reviews)
Visit West Point Ford
Sales hours: 9:00am to 7:00pm
Service hours: 7:30am to 5:30pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:30am–5:30pm
Tuesday 9:00am–7:00pm 7:30am–5:30pm
Wednesday 9:00am–7:00pm 7:30am–5:30pm
Thursday 9:00am–7:00pm 7:30am–5:30pm
Friday 9:00am–7:00pm 7:30am–5:30pm
Saturday 9:00am–6:00pm 7:30am–12:00pm
Sunday Closed Closed

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New (888) 752-1344 (888) 752-1344
Used (888) 752-5248 (888) 752-5248
Service (888) 763-0457 (888) 763-0457

Inventory

See all 117 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since March 2023.
The devoted staff at West Point Ford has been serving our friends in the local communities of West Point, King William, and Williamsburg for many years. Previously Medlin Ford, West Point Ford was purchased by the Richmond Ford Group in December of 2018. We're continuing to build off this already strong relationship and we wanted to give you a little more information about us. The coming sections will include a look at our various services including our inventory, financial center, and service department.

Service center

Phone number (888) 763-0457

Service hours

Monday
7:30am–5:30pm
Tuesday
7:30am–5:30pm
Wednesday
7:30am–5:30pm
Thursday
7:30am–5:30pm
Friday
7:30am–5:30pm
Saturday
7:30am–12:00pm
Sunday
Closed

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating.
(8 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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5.0

Great experience

No hidden fee's , ask for the out the door price and that's what you get. Thank you for being an honest dealership. I cant remember everyone's name but they where all great. I bought new F150 Ruby Red

5.0

Great experience

No hidden fee's , ask for the out the door price and that's what you get. Thank you for being an honest dealership. I cant remember everyone's name but they where all great. I bought new F150 Ruby Red

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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1.0

Poor inspection of used car bewear.

I traded my Toyota for a similar Toyota with less miles. The drive felt different. The front would shiver not shake. I took it to the Toyota dealer I use for th 75K service. They found the water pump leaking moderate to severe as well as put of alignment. I did not bump, hit or otherwise affect the front end. This is a safety issue and should have been caught on inspection. I paid 850 for parts, labor that I should not have had to pay for. The sales director was very informative & tried to help get reimbursed for this. I called the GM and still no return call. They paid 200 of the expense. So beware of their inspections of used cars. Better yet dont buy one from this dealership.

1.0

Poor inspection of used car bewear.

I traded my Toyota for a similar Toyota with less miles. The drive felt different. The front would shiver not shake. I took it to the Toyota dealer I use for th 75K service. They found the water pump leaking moderate to severe as well as put of alignment. I did not bump, hit or otherwise affect the front end. This is a safety issue and should have been caught on inspection. I paid 850 for parts, labor that I should not have had to pay for. The sales director was very informative & tried to help get reimbursed for this. I called the GM and still no return call. They paid 200 of the expense. So beware of their inspections of used cars. Better yet dont buy one from this dealership.

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
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1.0

jackk

called the parts dept. twice. left all my contact info and never received a return call.

1.0

jackk

called the parts dept. twice. left all my contact info and never received a return call.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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1.0

Never again...

I have had 2 bad experiences with the Medlin Ford service department. The first, I had just recently bought my new 2012 Ford Focus (Not from Medlin), but we moved to West Point, so I figured I would begin servicing my car there. There were 2 recalls made on the car, so I brought them there to get fixed. I had just gotten an oil change the week prior to doing this. When I picked my car up from Medlin, my oil light was on! I feel like they were just trying to get me to schedule an oil change there. I don't know... I decided later to give them another chance. I brought my car in a few months ago because my center console screen went completely black. I waited at Medlin for over an hour, and they came out and told me that, "It could be this, it could be that. There is nothing we can do. I know a guy in Richmond that could fix it, but it would be around $400." I told them, "No thanks." Then they slapped me with a $50 "labor" bill... for doing what, I don't know. Today I decided to go back to the Ford dealership where I bought my car, and not only did they ask about warranties, they took the time to figure out WHAT was wrong, and they ordered the part and did not charge me a dime. This just goes to show me that Medlin service department either doesn't know what they are doing, or they don't have the means to fix what they should. I won't be going there again.

1.0

Never again...

I have had 2 bad experiences with the Medlin Ford service department. The first, I had just recently bought my new 2012 Ford Focus (Not from Medlin), but we moved to West Point, so I figured I would begin servicing my car there. There were 2 recalls made on the car, so I brought them there to get fixed. I had just gotten an oil change the week prior to doing this. When I picked my car up from Medlin, my oil light was on! I feel like they were just trying to get me to schedule an oil change there. I don't know... I decided later to give them another chance. I brought my car in a few months ago because my center console screen went completely black. I waited at Medlin for over an hour, and they came out and told me that, "It could be this, it could be that. There is nothing we can do. I know a guy in Richmond that could fix it, but it would be around $400." I told them, "No thanks." Then they slapped me with a $50 "labor" bill... for doing what, I don't know. Today I decided to go back to the Ford dealership where I bought my car, and not only did they ask about warranties, they took the time to figure out WHAT was wrong, and they ordered the part and did not charge me a dime. This just goes to show me that Medlin service department either doesn't know what they are doing, or they don't have the means to fix what they should. I won't be going there again.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Jessica, We are sorry you had an unsatisfactory experience. Medlin Ford has been in business since 1975 and we want everyone to be happy with the service we provide. It is never our intent to purposely misguide or misinform a customer. Mac Medlin would like to set up a time to personally meet with you and review your issue. Please contact us directly with a time that is good for you to do so at 1-800-963-3546.

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5.0

Great service with a smile

Came in for squeak and rattle in the front end of my Shelby GT identified in a Ford tech service bulletin. Janet in service had it already, ordered the parts, and when I returned repaired the car in the time they promised with great results...squeak and rattles are gone. Great people, very friendly, and know their stuff. Highly pleased.

5.0

Great service with a smile

Came in for squeak and rattle in the front end of my Shelby GT identified in a Ford tech service bulletin. Janet in service had it already, ordered the parts, and when I returned repaired the car in the time they promised with great results...squeak and rattles are gone. Great people, very friendly, and know their stuff. Highly pleased.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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5.0

Awesome !!!!!!

It couldn't be any better, From walking in the door, meeting Robbie Crowther and having our needs met in a expedient and professional way. The staff is not overbearing which is so welcomed when car buying. Everyone we came in contact with were so pleasant and knew all the answers to our questions. From the sales department, to finance to parts and service, everyone deserves kudos.

5.0

Awesome !!!!!!

It couldn't be any better, From walking in the door, meeting Robbie Crowther and having our needs met in a expedient and professional way. The staff is not overbearing which is so welcomed when car buying. Everyone we came in contact with were so pleasant and knew all the answers to our questions. From the sales department, to finance to parts and service, everyone deserves kudos.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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5.0

Great Vehicle Purchase from Medlin Ford

I found the car I was looking for, a used Pontiac in flawless condition, at Medlin Ford in West Point. I had a great experience and got an awesome car at a great price. The salesman, Matt Ware, made the whole process so easy from the test drive to signing the paperwork. Thanks Medlin!!

5.0

Great Vehicle Purchase from Medlin Ford

I found the car I was looking for, a used Pontiac in flawless condition, at Medlin Ford in West Point. I had a great experience and got an awesome car at a great price. The salesman, Matt Ware, made the whole process so easy from the test drive to signing the paperwork. Thanks Medlin!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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5.0

Good People

Good company to do business with. Sales staff is great - not too pushy; and they really know their products. Parts and Service folks know their stuff too. Everyone treats you with respect. Drive to West Point for your next Ford.

5.0

Good People

Good company to do business with. Sales staff is great - not too pushy; and they really know their products. Parts and Service folks know their stuff too. Everyone treats you with respect. Drive to West Point for your next Ford.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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