Price Ford of Turlock

Very helpful salesman and explained paperwork and explained the features in the Bronco. He took the time to help set up FordPass and explained its features.

Not the best customer service in the service department . Had an appointment and brought my car in and left it for 5 hours. I was told they needed more time to fix the issue. When I showed up turns out they never even looked at my car. I was told they were pulled for another job. Having an appointment means nothing. Don?t count on your car?s simple issues being fixed the same day if you have an appointment. I was told this is how it is and it happens. They should tell customers they didn?t look at the car and don?t have time even with appointments rather than having me wait all day without a car and lying about it saying there wasn?t enough time and that they looked at it. Then I was told they need it the next day all day to be fixed but no guarantees. It?s hard to get help when you walk through the service department door in general. Most of them are too busy having personal conversations or on their computers WHILE customers are waiting and too busy to care to address them and help them. No wonder why it takes so long and things don?t get done. There?s been a couple times I?ve been waiting and my keys come in and are placed on the finished rack and I have to go ask to get my keys since they are too busy hanging out talking or whatever else they are doing.

Price has always had great service. Dylan the sales manager also Josh his sales associate and Mark the service manager are great at what they do.

Checked in at 8:40am for a 9:00am service appt. Didn't get finished until 11:45am. Over three hours. At 10:40 was told by Service Advisor after checking that just had to finish adjusting door but had to get foreman to assist. At end he said they got it adjusted. In reading paperwork after leaving, the mechanic said that the door was checked door but nothing was wrong with it. So with appointment, took over three hours to to service vehicle and who do I believe on door adjustment??

I bought my 2023 F350 from Price Ford of Turlock and this is the second vehicle I have bought from them this year. Everything was smooth and easy as it was last time. I will continue going to them for my future purchases of Ford vehicles.

Great service. Easy to make appointment and get the service done in a timely manner. Done when I expected it to be done. Thank you Great customer service also. Ched, Thank you

Price Ford in Turlock makes our buying experience enjoyable. Not once did I feel pressured. Even when I took over a week to decide they let me have my space to think, reaching out to let me know they appreciated me coming in.

Not to say it. Very satisfied !! I liked the way that help the persons.

Ched was very informative and provided great customer service!

Our experience started off very stressful; but thankfully on the third almost fourth day Matt Watson turned everything around and was absolutely wonderful. He deserves a BIG promotion.