Skip to main content

West Broad Hyundai

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (135 reviews)
Sales hours: 9:00am to 3:00pm
Service hours: 8:00am to 3:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 8:00am–6:00pm
Tuesday 9:00am–6:00pm 8:00am–6:00pm
Wednesday 9:00am–6:00pm 8:00am–6:00pm
Thursday 9:00am–6:00pm 8:00am–6:00pm
Friday 9:00am–6:00pm 8:00am–6:00pm
Saturday 9:00am–3:00pm 8:00am–3:00pm
Sunday Closed Closed

Inventory

See all 13 vehicles from this dealership.

Meet our employees

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (135 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

Want to share your experience with this dealership?

Write a review

Service team is on point

Had a great experience in service with Lee Keyt!! He didn't make any ridiculous promises he couldn't deliver and I am very appreciative of that. Still had my car in and out in a reasonable time. Great job service dept. I will return!

Service team is on point

Had a great experience in service with Lee Keyt!! He didn't make any ridiculous promises he couldn't deliver and I am very appreciative of that. Still had my car in and out in a reasonable time. Great job service dept. I will return!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Show full review

Mark WILLIAMS

Mark did a wonderful job on making sure my car got fix and done right with the repairs Thank You so much Mark WILLIAMS so if anything go wrong with my car he said I can bring it back so they can fix it for me

Mark WILLIAMS

Mark did a wonderful job on making sure my car got fix and done right with the repairs Thank You so much Mark WILLIAMS so if anything go wrong with my car he said I can bring it back so they can fix it for me

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Show full review

Service

work done and finished at promised time. pleasant atmosphere and service people are friendly and make sure you leave with a smile. definitely recommend for service on your hyundai

Service

work done and finished at promised time. pleasant atmosphere and service people are friendly and make sure you leave with a smile. definitely recommend for service on your hyundai

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Show full review

Exceptional Service

I needed several things performed on my SUV. It was completed by 0930. I was prepared to be there for some time. I had brought my food with me. Didn't get a chance to consume it.

Exceptional Service

I needed several things performed on my SUV. It was completed by 0930. I was prepared to be there for some time. I had brought my food with me. Didn't get a chance to consume it.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Show full review

Good service

Due to a massive recall, I could not get an appointment for at least three weeks at the nearby dealership for a much needed oil change. I took a chance since I was in the West End and went by West Broad Hyundai to see if they could work me in which they could. I only had to wait an hour. And they found a nail in my tire so an additional forty five minutes had that problem fixed, too.

Good service

Due to a massive recall, I could not get an appointment for at least three weeks at the nearby dealership for a much needed oil change. I took a chance since I was in the West End and went by West Broad Hyundai to see if they could work me in which they could. I only had to wait an hour. And they found a nail in my tire so an additional forty five minutes had that problem fixed, too.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Show full review

Good service

Due to a massive recall, I could not get an appointment for at least three weeks at the nearby dealership for a much needed oil change. I took a chance since I was in the West End and went by West Broad Hyundai to see if they could work me in which they could. I only had to wait an hour. And they found a nail in my tire so an additional forty five minutes had that problem fixed, too.

Good service

Due to a massive recall, I could not get an appointment for at least three weeks at the nearby dealership for a much needed oil change. I took a chance since I was in the West End and went by West Broad Hyundai to see if they could work me in which they could. I only had to wait an hour. And they found a nail in my tire so an additional forty five minutes had that problem fixed, too.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Show full review

First Visit

This was my first visit to Hyundai West Broad. Arrived and decided to wait on my car. It didn't take too long for my first check-up and inspection. Everyone was very nice, and the place was extremely clean.

First Visit

This was my first visit to Hyundai West Broad. Arrived and decided to wait on my car. It didn't take too long for my first check-up and inspection. Everyone was very nice, and the place was extremely clean.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Show full review

Recent Service Experience

As with all of my service visits to West Broad Hyundai, my recent visit to get my car inspected was excellent. Despite my car having to be rejected because a part had to be ordered for it to pass inspection. My Service advisor, Mark Williams went over everything in great detail. He made me feel that the situation would be corrected ASAP.

Recent Service Experience

As with all of my service visits to West Broad Hyundai, my recent visit to get my car inspected was excellent. Despite my car having to be rejected because a part had to be ordered for it to pass inspection. My Service advisor, Mark Williams went over everything in great detail. He made me feel that the situation would be corrected ASAP.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair 5.0
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Show full review

Ioniq5 purchase

great experience--everyone made the experience quick and easy and the vehicle is truly impressive. The ad agency for this dealership is truly astounding as well

Ioniq5 purchase

great experience--everyone made the experience quick and easy and the vehicle is truly impressive. The ad agency for this dealership is truly astounding as well

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Show full review

90K Maintenance

I dropped my vehicle off after hours, and even though I had an appointment for the following morning, I wrote on the envelope what was to be done. I also requested the work be completed by 1:00 PM. Everything was completed as requested. When Mark called me, he ran down the list and also let me know that the car had been checked over, and there was nothing that had been found that needed attention. When I picked up my car, everything was ready and I was in and out very quickly. I have been taking my car here for service since I purchased it, but my service writer had left so this was my first interaction with Mark Williams. Mark was pleasant and professional, and it was an excellent experience with him as the service writer. The dealership is undergoing renovation but I am still rating the facilities a 5 because I can see what the future holds when the work is completed.

90K Maintenance

I dropped my vehicle off after hours, and even though I had an appointment for the following morning, I wrote on the envelope what was to be done. I also requested the work be completed by 1:00 PM. Everything was completed as requested. When Mark called me, he ran down the list and also let me know that the car had been checked over, and there was nothing that had been found that needed attention. When I picked up my car, everything was ready and I was in and out very quickly. I have been taking my car here for service since I purchased it, but my service writer had left so this was my first interaction with Mark Williams. Mark was pleasant and professional, and it was an excellent experience with him as the service writer. The dealership is undergoing renovation but I am still rating the facilities a 5 because I can see what the future holds when the work is completed.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Show full review
See all 135 reviews