Pearson Mazda Hours
Welcome to Pearson Mazda!
Proudly serving the Richmond area for over 35 years, Pearson Mazda is your premiere destination for new and pre-owned Mazda sales and service.located at 9520 West Broad Street at the corner of Broad and Springfield. Pearson Mazda is the only Gold Cup certified dealer in the region. With consistently high customer satisfaction ratings, come see why so many people are joining the family of satisfied Pearson customers!
""Right on the Corner, Right on the Price""
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Great sales staff. Very knowledgeable about vehicles. Took all the time with us that we needed. No pressure to buy tactics. Pain free process all around....
Excellent place to do business! All around helpful and worked with me on some changes and upgrades I wanted. It was worth the drive from Colonial Heights... (about 35 miles away). I'm glad I made the trip and I LOVE my new CX 5!! Paige, Matt, Mike, Freddie, Mel and all the others who were involved with my car, Thank You!!
5.0 star rating 7/18/2014 Mike Smith and Kenneth were very professional in helping me pick out a car that works for my family. There was no pushing me... to what they wanted to sell, instead they showed me the differences in the models. They knew their product well, which helped me pick out the perfect car for my wife. They made the potential nightmare car buying experience a pleasant experience. I was treated fair on my trade and on the new car price. I know as business you have to make money and they can't give the car away but they gave us a fair price with out the long drawn out process of haggling. Thank You So Much for making my families car buying process enjoyable!
Everyone was friendly and they do amazing job...I was very pleased and would recommend Pearson to all.Mel and Kyle was a really nice.
Throughout the buying process, everyone I worked with was helpful and willing to go the extra mile to help me get exactly what I wanted. Being as I had... no experience with purchasing a car, they were so patient in walking me through the process and being engaged in the entire process (follow up included), as well as being super knowledgeable on their product and genuinely excited for me to be getting exactly what I wanted. I would highly recommend!
After a less than ideal experience at a competitor Mazda dealership accross town the service at Pearson Mazda was fantastic. Mel knows the products inside... and out and was more than willing to take the time to test drive multiple cars and go through the details and compare the differences. The sales process was straightforward and easy, and they gave me more for my trade than CarMax offered. I would send anyone in the market for a new car to this dealership.
Mel did a great job of selling us on Mazda, answering questions about the vehicle, pointing out features and taking us on a super fun test drive. I love... my brand-new CX-5! Pearson has a huge inventory and I found exactly the model and trim package I wanted.
Mel was a great help in helping me decide whether or not to get a new car. Mel listened to what I wanted and helped guide me into a few good options. I... am happy with my decision and Mel was first class in accommodating me.
4/27, showroom visit, test drove the car, happy with everything, paper signed, promised to clean the car and pick up at 5/1 5/1, told by front desk the... car can't be ready and had to be the next day; called the sales, he was sick and didn't send the car to clean 5/2, the sales first notified that the car is ready to pick up anytime, but we changed the pick up date to 5/4, requested to have a full examine 5/3 the sales emailed me about bluetooth isn't working properly, needed to be fixed 5/4, we needed the car so we picked up the car anyways because they can't get us a loaner more than 2 days, being told that they will call me back for getting the bluetooth fix after getting the appointment with Honda 5/8, service department called about the appointment. Dropped the car off and got the loaner. The sales told me that the car would be ready the next day. They would drive the car to the Honda dealership and get it fix. 5/9, the sales texted, the car isn't ready 5/10, the sales texted, the part is backordered for 2 weeks. But the car would be ready to pick up after 3:30 pm. We showed up at around 6. The sales wasn't back in with the car. Front desk receptionist asked to wait for half hour. Half hour later, the sales still didn't come get back with the car and asked to wait for another half hour. Left at around 6:40 because they couldn't guarantee if the sales would be back with the car after half hour. No words from the sales at all. 5/11, the sales not in. Still no word from the sales. Went in the showroom. They couldn't get in contact with the sales either. Excuse for the delay on 5/10 was that he got stuck in the traffic. There's no way getting stuck in the traffic over 3+ hours from Midlothian to West End. Other sales and manager had to jump in. They promised that once the parts get in, they would contact me and get everything taken care with. So we picked up the car. 5/28, no words from the dealership, emailed the manager for updates. No reply on the email. 5/30, texted the manager asking for update, came back and talked about how it's still delayed 6/7, texted again, asked for the update and eta; notified that the part had the eta with 6/13 6/13 12:18 pm, I texted for update. Manager called back that he would continue follow up with Pearson Honda and said that the sales we dealt with failed passing this case to the service department. I asked for when would I get the response. He said either the afternoon or tomorrow after 1:00 pm. 6/14 3:01 pm, I texted. He seemed to be upset that I was really frustrated and texted too soon. It's hard for me not get frustrated after weeks of delay and chasing for updates. Later he informed me that he had to call in on Monday to schedule the appointment and let me know. 6/17 6:08 pm, no words from the manager, I emailed the general manager seeking help, not much help. 6/18 1:41 pm, I texted for update. Manager came back that the service department would make the appointment and update me in the later afternoon. 6:12 pm, texted him about when would the service department get back to me. Replied that he would get in touch next day morning 6/19 up until now, the time this review posted, no words from the dealership Our sales left the facility at 5/18. Before he left, he didn't send us ANY updates, followup, a note of leaving or what we expect next. He got his commission and left with a upset customer struggling to get the part fix. I have to chase after the manager for ANY updates. Poor communication.
Z,I understand your frustration in this situation, however as I told you in the email (which you mention was of no help) that since the part is on nat...ional back order from Honda it is out of our control. I would like to assist you further of course. We set this up for you to take to Honda several weeks ago but you refused to take the car insisting that we need to handle it. You have an appointment set up for Tomorrow 06/21 at 10:30. Regards,Mike SmithGeneral Manager
I was so pleased with the whole process of buying a Pearson car, from beginning to end. Pearson made the experience painless. My sales rep was Mel Helm.... Mel was very professional and knowledgeable and we clicked from the beginning. No high-powered sales pitch here. As Mel said, "She was working for me". and I really felt she was. If you are in the market for a new or pre-owned car, visit Pearson. Ask for Mel; she'll treat you right!