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Shields Motor Co Inc

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (3 reviews)
Sales hours: 8:00am to 6:00pm
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Sales
Monday 8:00am–6:00pm
Tuesday 8:00am–6:00pm
Wednesday 8:00am–6:00pm
Thursday 8:00am–6:00pm
Friday 8:00am–6:00pm
Saturday 8:00am–5:30pm
Sunday Closed

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Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (3 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Bad customer service in service dept

Horrible customer service in there service center. Stuck on the road with heater problems in below 0 temps and could get no help to diagnosing the problem. Very rude and no help.

Bad customer service in service dept

Horrible customer service in there service center. Stuck on the road with heater problems in below 0 temps and could get no help to diagnosing the problem. Very rude and no help.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Poor Customer Service

Horrible customer service from salesperson Cooper. Sold the vehicle we were trying to work a deal on and just stopped communicating and wouldn't return my calls. Had to request a new salesperson just to find out they sold the vehicle.

Poor Customer Service

Horrible customer service from salesperson Cooper. Sold the vehicle we were trying to work a deal on and just stopped communicating and wouldn't return my calls. Had to request a new salesperson just to find out they sold the vehicle.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Horrible customer service

After looking at a used truck online I contacted the salesman by phone and email. I let him know I would be driving an hour and forty five minutes the upcoming Saturday to look at the truck. When arrived another salesman let us test drive the truck. Everything had went well up until this point. When the test drive was over we told the salesman that we would like to make an offer. He acted like since it was the other salesman’s deal he couldn’t discuss the purchase. He tried to call the salesman I originally dealt with and the manager but couldn’t get ahold of anyone. He asked if I was going to be in town a few days and I said no. He took my information and said he would call me if he could get ahold of anyone. I text the original salesman I spoke to on the phone to see if I could try working out a deal. I have never heard back from him. I finally received a call with a counter offer I countered back but he didn’t want to call the owner back with my counter which was only $900 off. I’m not unhappy that we couldn’t work out a price. I’m unhappy about the overall customer service. I have never been to a car lot and there not be someone there who could sell a truck. Every other car lot I have been to has been great about following up with me. It was a huge waste of time.

Horrible customer service

After looking at a used truck online I contacted the salesman by phone and email. I let him know I would be driving an hour and forty five minutes the upcoming Saturday to look at the truck. When arrived another salesman let us test drive the truck. Everything had went well up until this point. When the test drive was over we told the salesman that we would like to make an offer. He acted like since it was the other salesman’s deal he couldn’t discuss the purchase. He tried to call the salesman I originally dealt with and the manager but couldn’t get ahold of anyone. He asked if I was going to be in town a few days and I said no. He took my information and said he would call me if he could get ahold of anyone. I text the original salesman I spoke to on the phone to see if I could try working out a deal. I have never heard back from him. I finally received a call with a counter offer I countered back but he didn’t want to call the owner back with my counter which was only $900 off. I’m not unhappy that we couldn’t work out a price. I’m unhappy about the overall customer service. I have never been to a car lot and there not be someone there who could sell a truck. Every other car lot I have been to has been great about following up with me. It was a huge waste of time.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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