Reviews
Write a reviewSpare tire stolen off jeep
My Dad who is 87 years and a veteran took his jeep here to get it fixed, and they had it about a month. Finally he called to check on the progress and he was told they didn’t have any workers to fix it. My husband and Dad took a trailer to pick it up and discovered that the spare tire had been stolen. My Dad was so disgusted, he just left and now I’m going to write to the Corporate office.
Spare tire stolen off jeep
My Dad who is 87 years and a veteran took his jeep here to get it fixed, and they had it about a month. Finally he called to check on the progress and he was told they didn’t have any workers to fix it. My husband and Dad took a trailer to pick it up and discovered that the spare tire had been stolen. My Dad was so disgusted, he just left and now I’m going to write to the Corporate office.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Love my new ram 2500
Brandon was a man of his word. It was a pleasure dealing with them on a truck. Went very smoothly!
Love my new ram 2500
Brandon was a man of his word. It was a pleasure dealing with them on a truck. Went very smoothly!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did not make a purchase
Great Place
This has been the best experience that we've ever had buying a vehicle. Everyone was so nice and friendly. Answered every question that we had. When we buy another vehicle, we will be going back. Definitely, got customers for life.
Great Place
This has been the best experience that we've ever had buying a vehicle. Everyone was so nice and friendly. Answered every question that we had. When we buy another vehicle, we will be going back. Definitely, got customers for life.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you so much Patty. We look forward to taking care of you for years to come.
Great experience buying a truck
I purchased my truck living 1,100 miles from the dealership. The salesman, Brandon, was very professional giving me a true description of the truck. Needless to say, I was more than pleased when I saw the truck for the first time. All information given to me by phone was accurate, and the sales process was very smooth. I hope to do business with this dealership, and more especially, Brandon, in the future. I highly recommend to anyone that you consider purchasing your next vehicle from Garven Chrysler Dodge Jeep.
Great experience buying a truck
I purchased my truck living 1,100 miles from the dealership. The salesman, Brandon, was very professional giving me a true description of the truck. Needless to say, I was more than pleased when I saw the truck for the first time. All information given to me by phone was accurate, and the sales process was very smooth. I hope to do business with this dealership, and more especially, Brandon, in the future. I highly recommend to anyone that you consider purchasing your next vehicle from Garven Chrysler Dodge Jeep.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you so much Mike and we hope you are still loving your truck.
People friendly, just great people
Our experience was simply the best experience we've had at a dealership. Terry Berry met me in the parking lot & asked if he could help me. I told Terry that I was on my way to work & that I would be back. He replied that he would be here "all day" and he was. No hassle, straight to the point, easy listening. We had explained what we were looking for & Terry had the vehicle sitting at the front door when we arrived. An hour later, we were in our new vehicle. Brandon Shoemaker, finance, got us an interest rate that we had never seen before, it was really that low, sweet! Terry presented us with a offer/package, we had a trade in, that was so reasonable & we were impressed. We will return to Graven!
People friendly, just great people
Our experience was simply the best experience we've had at a dealership. Terry Berry met me in the parking lot & asked if he could help me. I told Terry that I was on my way to work & that I would be back. He replied that he would be here "all day" and he was. No hassle, straight to the point, easy listening. We had explained what we were looking for & Terry had the vehicle sitting at the front door when we arrived. An hour later, we were in our new vehicle. Brandon Shoemaker, finance, got us an interest rate that we had never seen before, it was really that low, sweet! Terry presented us with a offer/package, we had a trade in, that was so reasonable & we were impressed. We will return to Graven!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you Kevin and Lori. We strive to give this kind of opportunity to all of our customers new and old. Thank you and we can't wait to see you again.
Definitely A Dealership To Revisit!!
We stopped by Graven as a secondary option looking for a used vehicle. Wish we would have saved time and stopped by there first. Doug/Sales met us outside, even though it was cold and wet. Without ever feeling any pressure, he questioned us on our needs and we were already test driving our selection within five minutes. The finance part was just as easy. Doug informed us we were approved within minutes, but asked for a few minutes more to find the best possible financial deal for us. When we were ready to sit down and sign the paperwork, we met Brandon/Finance. Again, very polite and fast. Talking to Brandon was as easy as socializing with an old family friend. We have never heard of Graven till today, but it is definitely a dealership that deserves repeat business. They will see us again when it's time for our next new vehicle!
Definitely A Dealership To Revisit!!
We stopped by Graven as a secondary option looking for a used vehicle. Wish we would have saved time and stopped by there first. Doug/Sales met us outside, even though it was cold and wet. Without ever feeling any pressure, he questioned us on our needs and we were already test driving our selection within five minutes. The finance part was just as easy. Doug informed us we were approved within minutes, but asked for a few minutes more to find the best possible financial deal for us. When we were ready to sit down and sign the paperwork, we met Brandon/Finance. Again, very polite and fast. Talking to Brandon was as easy as socializing with an old family friend. We have never heard of Graven till today, but it is definitely a dealership that deserves repeat business. They will see us again when it's time for our next new vehicle!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Mark and Sandy, thank you so much for giving us the opportunity and we look forward to the next. Buying a car should be a fun experience and we are proud to call you guys friends in return. Thanks again.
Awesome Experience
After getting the run around from another dealership in my home state I stumbled upon Graven's dealership via cars.com. I called them with less than an hour before closing time and they still squeezed every second out to deal with me and provide me with the information I needed. It was my first time purchasing a car on my own and not only were they honest and fair but the overall process was as painless as could be. Within 36 hours of making first contact I was the owner of the car of my dreams. Even after the purchase they still called to check on me and make sure I was happy with my Purchase. Great dealership with great people, so good in fact I was compelled to write this review!
Awesome Experience
After getting the run around from another dealership in my home state I stumbled upon Graven's dealership via cars.com. I called them with less than an hour before closing time and they still squeezed every second out to deal with me and provide me with the information I needed. It was my first time purchasing a car on my own and not only were they honest and fair but the overall process was as painless as could be. Within 36 hours of making first contact I was the owner of the car of my dreams. Even after the purchase they still called to check on me and make sure I was happy with my Purchase. Great dealership with great people, so good in fact I was compelled to write this review!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you so much for the review BP. We couldn't be happier seeing you excited about your purchase. We are excited for you and wish you all the best!!
Great service! Family friendly!
A big thank you to Doug and Brandon! We absolutely love our Dodge Grand Caravan! We surprised our older two children when we picked them up for school and I wish you could have seen their faces. This dealership is family friendly and made sure we walked out the door with an amazing deal and great vehicle.
Great service! Family friendly!
A big thank you to Doug and Brandon! We absolutely love our Dodge Grand Caravan! We surprised our older two children when we picked them up for school and I wish you could have seen their faces. This dealership is family friendly and made sure we walked out the door with an amazing deal and great vehicle.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Ryan and Jennifer, thank you so much for the opportunity to earn your business and thank you both for you service to our country. We couldn't be happier for you both.
Great People to deal with
we purchased a Dodge one ton diesel from Graven Chrysler Dodge. they are easy to work with and everything they committed to was provided at time of sale. We have bought several Dodge trucks from this dealership in the past and the last experience was no different than the first time we walked through the door. Their dealership is always ready to listen to your needs and help you during the sale and the most import part "after the sale" Shane & Gary Uder Lebanon, MO
Great People to deal with
we purchased a Dodge one ton diesel from Graven Chrysler Dodge. they are easy to work with and everything they committed to was provided at time of sale. We have bought several Dodge trucks from this dealership in the past and the last experience was no different than the first time we walked through the door. Their dealership is always ready to listen to your needs and help you during the sale and the most import part "after the sale" Shane & Gary Uder Lebanon, MO
- Customer service 5.0
- Buying process 4.0
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you so much Shane and Gary. We couldn't be happier to have you guys as loyal customers and appreciate the opportunity every time.
Couldn't have asked for better service!
After shopping around at other dealerships for my first car, I wasn't sure what to expect coming to Graven. I'd had some bad experiences with pushy sales people and bad financing before. Brandon exceeded my expectations though. He was happy to correspond with me that morning about the car buying process and even had the Jeep in the garage warmed up and ready for me to test drive. The buying process was seamless, no pressure, no games, and a great deal without even having to haggle! It still seems like a blur, we were in and out. In no time at all he had an awesome finance rate for me and I was out the door enjoying my new Jeep. I will definitely be coming back in the future when it's time for a new car.
Couldn't have asked for better service!
After shopping around at other dealerships for my first car, I wasn't sure what to expect coming to Graven. I'd had some bad experiences with pushy sales people and bad financing before. Brandon exceeded my expectations though. He was happy to correspond with me that morning about the car buying process and even had the Jeep in the garage warmed up and ready for me to test drive. The buying process was seamless, no pressure, no games, and a great deal without even having to haggle! It still seems like a blur, we were in and out. In no time at all he had an awesome finance rate for me and I was out the door enjoying my new Jeep. I will definitely be coming back in the future when it's time for a new car.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Kelly, It was a pleasure meeting you and we couldn't be more excited for you. Thank You again for the opportunity.