I took my Fusion to them for an oil leak a couple of months back and my experience was OK at most. Fast forward to now and my car is leaking oil three... times as bad. I called to make another appointment and asked if my warranty would cover a rental again. The lady was extremely rude and kept cutting me off saying that she couldn’t tell me until they looked at the car. I told them the problem, they already ‘fixed’ this problem and could’ve looked up my info to tell me. They will certainly not be getting my business after this situation is resolved. I don’t recommend their service department to ANYONE.
Hello, thank you for taking the time to bring this to our attention. Customer service is one of our top priorities and we are disappointed to learn th...at you had anything less than a stellar experience with us. Please give us a call at (270) 737-1000 and we will do our best to make this better. We hope to hear from you soon.
Customer service in the service department was great. Very polite staff as well as accommodating. I had my oil changed at the dealership and the next day... all the washer fluid was on the garage floor. I took the truck back in a week later and the technician said he refill the tank and inspected the tank and the lines and did not see any leaks. One hour later I walk out and see blue fluid dripping. My overall experience with the dealership was good, I?m just concerned if the tank was actually inspected.
I have never known such friendly and knowledgeable service and sales people I have had the opportunity to know and work with. I normally do not rate Anyone... this high but I have been doing business with Bob Swope Ford for years and have never had any problems or walked away confused.
Mr. Kilfoile, Thank you for your business and review of our dealership. Please let us know how we can assist you with your current vehicle or any in ...the future. Andrew Sunkel Bob Swope Ford
The purchase price was very good and I was given a fair deal on my trade. Completely satisfied.
Your satisfaction means a lot to us, and we truly appreciate you choosing Bob Swope Ford, Inc. for all of your automotive needs. Please don't hesitate... to call if you'd like further assistance.
I found my vehicle online, went in to test drive and was out in an hour and a half. The process was simple, the staff was great and they took care of the... minor things I wanted fixed, quickly!! They even sent a service specialist out to my house so I did not have to make the hour trip back to the dealer.
Love my new car. Thank you Adam Elliott and Swope Ford for giving me exactly what I was looking for; reliability and familiarity. This was also the smoothest... car purchasing experience I have ever had. I'm not one to write reviews whether they be good or bad, but I had to come here and write a positive review for this. And also a huge thank you for being safe during this pandemic and practicing all safety measures during my signing process. It truly was an excellent experience all around. Thank you.
Everyone in the service department is great to deal with.
Carl, thank you for your kind words and this wonderful review! We hope to be of service to you again! Take care!
Great Job! I use this dealership for all my service. When I purchase my next Ford it will be from them.
Hi George! Your satisfaction means a lot to us, and we truly appreciate you choosing Bob Swope Ford, Inc. for all of your automotive needs. We're alwa...ys here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Quickly made an appointment . Recall taken care in less than one hour.
Hi Roger, we're so pleased to hear that everything was completed quickly and to your satisfaction! Drive safe, and we'll see you on the road!
Friendly and helpful staff plus a quick turnaround time for my vehicle repairs. Keep up the great work.