Bob Swope Ford

2015 CMAX SEL in for oil change and balance and rotate 4 tires. Shop inspection recommended replace cabin air filter and rear wiper blade. Reasonable cost at this point about $155. Then shop finds "swollen lug nuts while rotating tires and recommends repalcing all 20 lug nuts. Charges $252 for 20 each lugnuts , so each lug nut was: $12.60 (OEM price was $13.55 each, so they saved me $1 per nut). But on researching several Ford Parts Sites selling OEM parts charge anywhere from $7-9 per lug nut for the OEM part. ($140-180 vs $252) and several local parts stores sell after market lug nuts of the same specs at $5 to $7 each ($100-$140 total). I asked to have parts and shop find me aftermarket parts to avoid the high OEM costs and in a few hours they reported back they could find none, but at same time, 2 other tire shops in the area did successfully find non-oem aftermarket lugs that matced the CMAX. Overall cost for this visist started at $155 and ended at $449.74, and when I paid by VISA I got hit with another 3% service charge raising total to $463.23 (surcharge for card $13.49). I made the decision to finish the repairs at the shop so that is entirely on me. Shop/servoice people were courteous. The AI sysytem the dealership uses to route calls or answer questions is totally in left field. That really needs work. Ya call in and get Carl Swope that routes you, then the AI wacko picks up and cant understand what ya want, so when ya get frustrated and ask for a human it can never connect to one and sends ya to voice mail to wait for the call not returned. I learned, when AI picks up to repeat "HUMAN" 4-5 times and keep calling in till a person picked up, average for me was 4-5 calls. Lesson learned, I used to feel comfortable there, now I will double check all I'm told and will consider other local Ford and Mercury dealers as alternatives especially since a new one is getting built on ring road and just as handy to do business at. I trusted, I paid the higher price, I could have declined , thats on me, but Sopwy boys, ya parts prices are way higher than your competition and you gonna feel that from me.

If I could give negative stars, I would! Had a computer put in and of course it went bad just after the two year warrantee expired...ok..It happens. Went in to have a second computer put in. I was told I needed a complete harness replacement that it appeared that someone had done some after market wiring. Why didn't they tell me that at the first computer replacement? TWO WEEKS it took them to put a computer in! Zero communication! I called and wasn't able to speak to my " service rep" Dan. Dan never returned calls and I had to physically go in to get answers as to why the 3 day job took TWO WEEKS. Of course Dan wasn't available again. I would steer clear of this dealershio.

They will do everything in their power to take you for as much as possible, from removing parts that were never supposed to be touched to breaking things and charging you almost 4 times the going rate. They care nothing about the people nor the product. I work at ford and after dealing with them I will never buy ford again and I encourage you to do the same.

We had a great buying experience at Bob Swope in Elizabethtown. REX ALLAMAN was our salesman and provided all the answers to our many questions. Rex is professional, polite and knowledgeable while remaining friendly and NOT making us feel pressured. ( which is very important to us). I love my new Bronco and would highly recommend Rex at Bob Swope if you’re looking for a vehicle.

Took care of my vehicle very quickly and we're very professional. We appreciate excellent service.

We do not live in the area yet drive to Swope Ford for all our service as they are thorough, professional and ensure we are satisfied. Great service from the Director of Service and Parts always!

First time there and it was fast service .the service dept people were a great help in keeping me informed

They followed thru with a couple items that I had concerns about... Overall a great experience.

Quick and professional. The service appointments go well here. I appreciate the free service appointment after a new card purchase

Professional and courteous. Vehicle was done before promised . Very friendly and thorough. Very pleasant experience.