Ward Chrysler Center

HORRIBLE!!! The way they conduct business is fraud. I see other reviews after my dealings that tells me people more needy than me allowed them to get by with it. They contacted me with a offer due to a facebook listing i had for my vehicle. Jordan a salesman sent me a message about trading in my vehicle. Now grant you he had pictures and i sent him my VIN. He offered me $13,000 for my vehicle in trade. He had one i wanted he quoted me $28,000 for. That all sounded great so i took off from work and drove a hour and a half over there. When i get there the jeep was a year older and more miles than he said I could have over looked that as a mistake. I really like it. I drove it and wanted it. Now here is where it got bad. He wanted $1000 more than he quoted. That put me at $29,000. Still i was willing due to liking it. Should have been enough to say run but i did not. We sit down to do paperwork and then he changes my trade offer from $13,000 to $6500. If that is not fraud i do not know what you would call it.

Traded in my car September 19th 2024 they paid it off in November . They refuse to fix it or answer the phone . It’s been over a year they don’t call or email .

I had an unusual problem with my door, and Nick, the manager was so kind in helping me. I am a single mom with a van, and I have been taken advantage of with car maintenance before, and Nick was personable, helpful, and efficient. He didn't even charge for the repair because a technician had called in so the work took longer than he anticipated. I was treated professionally by everyone there. Words aren't enough to describe how grateful I am. Five stars!

Christian down at Ward Chrysler in Carbondale IL is the best! He is determined to make sure you drive away same day. Thanks Christian

Sales person was great, until after I bought the vehicle. I wasn’t told about the $3000 dollars for the bumper to bumper, I thought that was the Kia warranty they were talking about. No one returns my calls on the $3,000 dollars that is still out there! They told me to tell the finance company I wanted to keep it and they would then refund the money themselves so that they didn’t get charged to re-do the paperwork. I was told I would receive $100 check as well. At the moment I would not recommend them due to their lack of empathy and lack of returning calls. They need to fix their communication and quit thinking because I am a female they can push me around. Even Mike the manager hasn’t returned my call because I just called last week and was told I would be called back that afternoon. Once again NOTHING! Next step will be calling the finance company and reporting to BBB.

Bo, Alex and Scott were very helpful and met all our needs and helped us get into something our family loves Thankyou for keeping your word and helping every way definitely somewhere I will go back to and very kid friendly

I'm very well stickied with my Jeep Renegade. The staff was very friendly and thorough. I will buy there again. Thanks Fitz! You are appreciated!

My sales rep was Christan Albert. And he did absolutely everything to make sure my husband, son and I was approved for a vehicle. If you need a car I highly recommend award Chrysler of Carbondale Illinois. And definitely ask for Christan Albert. He has a heck of a personality and it’s never dull as long as he’s in the room☺️

After spending 4 hours on Thursday test driving 4 vehicles and promised so much by Christian I have to say the general manager made it worth it on Saturday when I brought my husband with me....he bought our lunch and worked with us for hours and we were able to drive away with a vehicle we were satisfied with I have to say every salesman we had was very polite and helpful they definitely have my business again.

Drove 6 hours round trip for a 2012 Challenger.I made 3 calls to sales with questions of Condition of the car and was convinced by sales it was worth the drive.The car was NOTHING as described or pictured and was a total piece of .... inside and out.I also asked for carfax of past history which it seemed they made there own.Worst experience ever from what I thought wad a “quality “ dealership.