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Ward Chrysler Center

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (54 reviews)
Sales hours: 9:00am to 7:00pm
Service hours: 8:00am to 5:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 8:00am–5:00pm
Tuesday 9:00am–7:00pm 8:00am–5:00pm
Wednesday 9:00am–7:00pm 8:00am–5:00pm
Thursday 9:00am–7:00pm 8:00am–5:00pm
Friday 9:00am–6:00pm 8:00am–5:00pm
Saturday 9:00am–5:00pm Closed
Sunday Closed Closed
New (618) 224-1842 (618) 224-1842
Used (618) 248-4053 (618) 248-4053
Service (618) 403-5074 (618) 403-5074

About our dealership

This seller has been on Cars.com since April 2024.
Your top choice for service and savings on New 2016-2017 Chrysler Dodge Jeep Ram Fiat & Used Chrysler Dodge RAM or Jeep dealership then come to Ward Chrysler Center serving Carbondale Cape Girardeau MO Marion IL and Herrin. Anything automotive you could ever want is situated in one convenient place. Our experienced and knowledgeable sales staff prides itself on a diverse selection of new and used cars personalized approach to service to match.
We are committed to providing amazing customer experiences.

Service center

Phone number (618) 403-5074

Service hours

Monday
8:00am–5:00pm
Tuesday
8:00am–5:00pm
Wednesday
8:00am–5:00pm
Thursday
8:00am–5:00pm
Friday
8:00am–5:00pm
Saturday
Closed
Sunday
Closed

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (54 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Christian down at Ward Chrysler in Carbondale IL is the

Christian down at Ward Chrysler in Carbondale IL is the best! He is determined to make sure you drive away same day. Thanks Christian

Christian down at Ward Chrysler in Carbondale IL is the

Christian down at Ward Chrysler in Carbondale IL is the best! He is determined to make sure you drive away same day. Thanks Christian

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Sales person was great, until after I bought the vehicle.

Sales person was great, until after I bought the vehicle. I wasn’t told about the $3000 dollars for the bumper to bumper, I thought that was the Kia warranty they were talking about. No one returns my calls on the $3,000 dollars that is still out there! They told me to tell the finance company I wanted to keep it and they would then refund the money themselves so that they didn’t get charged to re-do the paperwork. I was told I would receive $100 check as well. At the moment I would not recommend them due to their lack of empathy and lack of returning calls. They need to fix their communication and quit thinking because I am a female they can push me around. Even Mike the manager hasn’t returned my call because I just called last week and was told I would be called back that afternoon. Once again NOTHING! Next step will be calling the finance company and reporting to BBB.

Sales person was great, until after I bought the vehicle.

Sales person was great, until after I bought the vehicle. I wasn’t told about the $3000 dollars for the bumper to bumper, I thought that was the Kia warranty they were talking about. No one returns my calls on the $3,000 dollars that is still out there! They told me to tell the finance company I wanted to keep it and they would then refund the money themselves so that they didn’t get charged to re-do the paperwork. I was told I would receive $100 check as well. At the moment I would not recommend them due to their lack of empathy and lack of returning calls. They need to fix their communication and quit thinking because I am a female they can push me around. Even Mike the manager hasn’t returned my call because I just called last week and was told I would be called back that afternoon. Once again NOTHING! Next step will be calling the finance company and reporting to BBB.

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a new car
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Bo, Alex and Scott were very helpful and met all our

Bo, Alex and Scott were very helpful and met all our needs and helped us get into something our family loves Thankyou for keeping your word and helping every way definitely somewhere I will go back to and very kid friendly

Bo, Alex and Scott were very helpful and met all our

Bo, Alex and Scott were very helpful and met all our needs and helped us get into something our family loves Thankyou for keeping your word and helping every way definitely somewhere I will go back to and very kid friendly

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Jeep Renegade

I'm very well stickied with my Jeep Renegade. The staff was very friendly and thorough. I will buy there again. Thanks Fitz! You are appreciated!

Jeep Renegade

I'm very well stickied with my Jeep Renegade. The staff was very friendly and thorough. I will buy there again. Thanks Fitz! You are appreciated!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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My sales rep was Christan Albert. And he did absolutely...

My sales rep was Christan Albert. And he did absolutely everything to make sure my husband, son and I was approved for a vehicle. If you need a car I highly recommend award Chrysler of Carbondale Illinois. And definitely ask for Christan Albert. He has a heck of a personality and it’s never dull as long as he’s in the room☺️

My sales rep was Christan Albert. And he did absolutely...

My sales rep was Christan Albert. And he did absolutely everything to make sure my husband, son and I was approved for a vehicle. If you need a car I highly recommend award Chrysler of Carbondale Illinois. And definitely ask for Christan Albert. He has a heck of a personality and it’s never dull as long as he’s in the room☺️

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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After spending 4 hours on Thursday test driving 4...

After spending 4 hours on Thursday test driving 4 vehicles and promised so much by Christian I have to say the general manager made it worth it on Saturday when I brought my husband with me....he bought our lunch and worked with us for hours and we were able to drive away with a vehicle we were satisfied with I have to say every salesman we had was very polite and helpful they definitely have my business again.

After spending 4 hours on Thursday test driving 4...

After spending 4 hours on Thursday test driving 4 vehicles and promised so much by Christian I have to say the general manager made it worth it on Saturday when I brought my husband with me....he bought our lunch and worked with us for hours and we were able to drive away with a vehicle we were satisfied with I have to say every salesman we had was very polite and helpful they definitely have my business again.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Nothing as Described!!

I drove 6 hours round trip to look at a 2012 Dodge Challenger.After talking with sales person about the condition before I made the long trip I was convinced it was well worth the trip and time.The car supposedly only had 67,000 miles but it looked more like 267,000.The car was a mess inside and out.Sales were very unprofessional and it was probably the worst buying experience ever!! I also asked for Carfax info which they printed out and it had absolutely no information about the service from the past I would definitely think twice before shopping at Ward Chrysler Center in Carbondale Illinois.I recommend anyone pay $40 for the real “Carfax” because there’s is much different if you decide to purchase a vehicle from them.

Nothing as Described!!

I drove 6 hours round trip to look at a 2012 Dodge Challenger.After talking with sales person about the condition before I made the long trip I was convinced it was well worth the trip and time.The car supposedly only had 67,000 miles but it looked more like 267,000.The car was a mess inside and out.Sales were very unprofessional and it was probably the worst buying experience ever!! I also asked for Carfax info which they printed out and it had absolutely no information about the service from the past I would definitely think twice before shopping at Ward Chrysler Center in Carbondale Illinois.I recommend anyone pay $40 for the real “Carfax” because there’s is much different if you decide to purchase a vehicle from them.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Drove 6 hours round trip for a 2012 Challenger.I made 3...

Drove 6 hours round trip for a 2012 Challenger.I made 3 calls to sales with questions of Condition of the car and was convinced by sales it was worth the drive.The car was NOTHING as described or pictured and was a total piece of .... inside and out.I also asked for carfax of past history which it seemed they made there own.Worst experience ever from what I thought wad a “quality “ dealership.

Drove 6 hours round trip for a 2012 Challenger.I made 3...

Drove 6 hours round trip for a 2012 Challenger.I made 3 calls to sales with questions of Condition of the car and was convinced by sales it was worth the drive.The car was NOTHING as described or pictured and was a total piece of .... inside and out.I also asked for carfax of past history which it seemed they made there own.Worst experience ever from what I thought wad a “quality “ dealership.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
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Unsatified consumer

Did not like the vehicle hand picked for me nor the payment. Salesman was not willing to work with my budget. Terrible performance vehicle. Terrible customer service. Unfriendly staff. I would never buy a vehicle from this dealer ward chrysler center or recommend.

Unsatified consumer

Did not like the vehicle hand picked for me nor the payment. Salesman was not willing to work with my budget. Terrible performance vehicle. Terrible customer service. Unfriendly staff. I would never buy a vehicle from this dealer ward chrysler center or recommend.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
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Ashley and the rest of the team at work Chrysler a

Ashley and the rest of the team at Ward Chrysler for amazing. They made it so easy for us to get into our new car it was a great experience I would highly recommend them if you're in the market for a new car

Ashley and the rest of the team at work Chrysler a

Ashley and the rest of the team at Ward Chrysler for amazing. They made it so easy for us to get into our new car it was a great experience I would highly recommend them if you're in the market for a new car

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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