Reviews
Write a reviewWe purchased a new Yukon Denali from Chuck Rounder last
We purchased a new Yukon Denali from Chuck Rounder last fall. We live in Tennessee and Chuck guided us through the entire long-distance process. He went above and beyond to help us make decisions and complete the purchase. He took the time to send us videos explaining the special features!! We highly recommend Chuck Rounder for your car needs. He is professional, knowledgable and kind.
We purchased a new Yukon Denali from Chuck Rounder last
We purchased a new Yukon Denali from Chuck Rounder last fall. We live in Tennessee and Chuck guided us through the entire long-distance process. He went above and beyond to help us make decisions and complete the purchase. He took the time to send us videos explaining the special features!! We highly recommend Chuck Rounder for your car needs. He is professional, knowledgable and kind.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Quick, professional, and knowledgeable.
Quick, professional, and knowledgeable. The whole process went smoothly. Buying a car here was a great experience.
Quick, professional, and knowledgeable.
Quick, professional, and knowledgeable. The whole process went smoothly. Buying a car here was a great experience.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Disappointing Dealership, Beware!!!
I went to McGonigal's for an insurance body repair of my front bumper on my 2011 cadillac CTS4 (pearl white). WOW I could never get the estimate. For over a week I am being told "we started on it, it is just not ready yet". I drove several times being promised each time when it would be ready. It wasn't and I drove 30 miles one way each time. I had to take my car to Lockhart Cadillac and those folks took great care of me. I did recently visit the dealership thinking I would trade my 2016 Chevrolet Cruz for a larger vehicle. But to be rather honest I am a little scared to do business with McGonigal's or any dealership they're affiliated with. I am sadly disappointed...
Disappointing Dealership, Beware!!!
I went to McGonigal's for an insurance body repair of my front bumper on my 2011 cadillac CTS4 (pearl white). WOW I could never get the estimate. For over a week I am being told "we started on it, it is just not ready yet". I drove several times being promised each time when it would be ready. It wasn't and I drove 30 miles one way each time. I had to take my car to Lockhart Cadillac and those folks took great care of me. I did recently visit the dealership thinking I would trade my 2016 Chevrolet Cruz for a larger vehicle. But to be rather honest I am a little scared to do business with McGonigal's or any dealership they're affiliated with. I am sadly disappointed...
- Customer service 1.0
- Buying process 1.0
- Quality of repair —
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi, it is disappointing for us to hear that your experience was anything less than great. We strive to be better than this.
Very friendly.
Very friendly. Very helpful. Bought from out of state and had the car shipped to me. Could not have been more helpful.
Very friendly.
Very friendly. Very helpful. Bought from out of state and had the car shipped to me. Could not have been more helpful.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
I worked with Elliott, Brian, and Steve.
I worked with Elliott, Brian, and Steve. It was a pleasure and I would highly recommend. Thank you all very much.
I worked with Elliott, Brian, and Steve.
I worked with Elliott, Brian, and Steve. It was a pleasure and I would highly recommend. Thank you all very much.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Service is excellent, Anthony is great. Sales is another...
Service is excellent, Anthony is great. Sales is another discussion. Aaron in sales was arrogant, rude, and very inconsiderate. While i was trying to talk business on purchasing a vehicle he just randomly got up to answer his phone because he was “buying a boat.” Continued to try to buy the vehicle and he never sent me paperwork next morning. Wouldn’t answer emails or follow up after. Aaron proceeded to have zero interest in helping as i gave Mcgonigal a third attempt and received the same treatment. Definitely use a different sales associate. Extremely disappointed, especially being a Veteran. Purchased elsewhere.
Service is excellent, Anthony is great. Sales is another...
Service is excellent, Anthony is great. Sales is another discussion. Aaron in sales was arrogant, rude, and very inconsiderate. While i was trying to talk business on purchasing a vehicle he just randomly got up to answer his phone because he was “buying a boat.” Continued to try to buy the vehicle and he never sent me paperwork next morning. Wouldn’t answer emails or follow up after. Aaron proceeded to have zero interest in helping as i gave Mcgonigal a third attempt and received the same treatment. Definitely use a different sales associate. Extremely disappointed, especially being a Veteran. Purchased elsewhere.
- Customer service 2.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
New car purchase
Wonderful experience from the start. Elliott was knowledgeable and helpful
New car purchase
Wonderful experience from the start. Elliott was knowledgeable and helpful
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Pontiac g6 repair
I have a 2009 Pontiac G6 that was having (what I thought) was a transmission related issue and I had a recall that needed taken care of as well. I did research on any possible recalls that could possibly be related to my new problem and found what I thought might be a possible match and had my car towed into McGonigal’s. They checked my car out that day and confirmed that it was in fact an older recall and had both recalls fixed within a day. Everyone that I either talked to on the phone or in person were very welcoming & nice not just to me but to all of the customers that were in the service area. I witnessed nothing less than smiles and happy customers and staff that treated every customer like an old friend! I have been a customer with McGonigal’s for a long time and have never left there without a smile or satisfaction. Thank you HG McGonigal’s for being true to ALL of your customers! You’re tops on my list and I will be back weather it be for service or another car!
Pontiac g6 repair
I have a 2009 Pontiac G6 that was having (what I thought) was a transmission related issue and I had a recall that needed taken care of as well. I did research on any possible recalls that could possibly be related to my new problem and found what I thought might be a possible match and had my car towed into McGonigal’s. They checked my car out that day and confirmed that it was in fact an older recall and had both recalls fixed within a day. Everyone that I either talked to on the phone or in person were very welcoming & nice not just to me but to all of the customers that were in the service area. I witnessed nothing less than smiles and happy customers and staff that treated every customer like an old friend! I have been a customer with McGonigal’s for a long time and have never left there without a smile or satisfaction. Thank you HG McGonigal’s for being true to ALL of your customers! You’re tops on my list and I will be back weather it be for service or another car!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Elliott
I came here over and over because of Elliott. He has always done his best for me. He really seems to care whether his clients are happy or not.
Elliott
I came here over and over because of Elliott. He has always done his best for me. He really seems to care whether his clients are happy or not.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Great service and clean facilities
Very clean and comfortable facilities for customers to use while our GMC Terrain was serviced. Service rep was very helpful.
Great service and clean facilities
Very clean and comfortable facilities for customers to use while our GMC Terrain was serviced. Service rep was very helpful.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase