Reviews
I received a video response from one of the salesmen,
I received a video response from one of the salesmen, but I couldn't understand any of it as it was full of static. I then received another email from another person asking if all my questions were answered. I responded with none of my questions were answered & asked them again. Never heard back so none of my questions were answered. So, I moved on & decided I wouldn't be wasting my time with then any further.
I received a video response from one of the salesmen,
I received a video response from one of the salesmen, but I couldn't understand any of it as it was full of static. I then received another email from another person asking if all my questions were answered. I responded with none of my questions were answered & asked them again. Never heard back so none of my questions were answered. So, I moved on & decided I wouldn't be wasting my time with then any further.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Hello, please reach out to our GM, Michael Rizer at michael.rizer@drivechariot.com.
If you want to get offered thousands below your trade-in
If you want to get offered thousands below your trade-in value, this is the place to go.
If you want to get offered thousands below your trade-in
If you want to get offered thousands below your trade-in value, this is the place to go.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (765) 459-0381 to discuss your concerns, as your satisfaction is of utmost importance to us.
G I.
G I. O d a lot o f g s t u f f this is all
G I.
G I. O d a lot o f g s t u f f this is all
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Aaron Pitts went above and beyond to make the buying
Aaron Pitts went above and beyond to make the buying process a great experience. Aaron went and sat in our new vehicle with us and explained thoroughly how all of the features worked and made sure we understood everything.
Aaron Pitts went above and beyond to make the buying
Aaron Pitts went above and beyond to make the buying process a great experience. Aaron went and sat in our new vehicle with us and explained thoroughly how all of the features worked and made sure we understood everything.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We're pleased to know we have been able to exceed your expectations and really help you out! Thank you again for choosing H. E. McGonigal, INC. and we hope to see you again.
They told us our vehicle we purchased on 6/2/2025 had no
They told us our vehicle we purchased on 6/2/2025 had no leaks. We trusted them completely. We drove it from Kokomo to Fort Wayne. When we parked in the garage a pool of coolant started accumulating. By morning the pooling was worse. Typical of a dealership to tell you one thing an then the truth was obviously revealed. The sales people were not very personable. All electrical was suppose to work too. Nope. Both remote key fobs do not work. They would not replace the batteries. Be cautious of this dealership.
They told us our vehicle we purchased on 6/2/2025 had no
They told us our vehicle we purchased on 6/2/2025 had no leaks. We trusted them completely. We drove it from Kokomo to Fort Wayne. When we parked in the garage a pool of coolant started accumulating. By morning the pooling was worse. Typical of a dealership to tell you one thing an then the truth was obviously revealed. The sales people were not very personable. All electrical was suppose to work too. Nope. Both remote key fobs do not work. They would not replace the batteries. Be cautious of this dealership.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
Randy, Thank you for taking my call. The tow truck is on the way. I apologize this has happened and we will fix your issue. I did call from my cell phone and you can reach me on that anytime. Thank you. Steve Parrott General Manager McGonigal
Very efficient & patient!
Very efficient & patient! I can always get a response when I call or text with a question!
Very efficient & patient!
Very efficient & patient! I can always get a response when I call or text with a question!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
The salesman was extremely helpful and always pleasant.
The salesman was extremely helpful and always pleasant. We have purchased several vehicles over the with Mcgonigals and will continue to be a loyal customer.
The salesman was extremely helpful and always pleasant.
The salesman was extremely helpful and always pleasant. We have purchased several vehicles over the with Mcgonigals and will continue to be a loyal customer.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Very pleased with our service repair and the shuttle got
Very pleased with our service repair and the shuttle got me to work on time and very sweet driver
Very pleased with our service repair and the shuttle got
Very pleased with our service repair and the shuttle got me to work on time and very sweet driver
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for your kind review Michelle! We're so glad to hear you were pleased with your service repair and that the shuttle made your experience even more convenient. It's great to know our driver added a positive touch to your day as well. We appreciate your feedback and look forward to assisting you again in the future!
They were able to get me scheduled to replace my
They were able to get me scheduled to replace my defective airbag quickly when the part came in. I was grateful for their shuttle service to drop off my vehicle and then picked back up when my car was finished.
They were able to get me scheduled to replace my
They were able to get me scheduled to replace my defective airbag quickly when the part came in. I was grateful for their shuttle service to drop off my vehicle and then picked back up when my car was finished.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We purchased a new Yukon Denali from Chuck Rounder last
We purchased a new Yukon Denali from Chuck Rounder last fall. We live in Tennessee and Chuck guided us through the entire long-distance process. He went above and beyond to help us make decisions and complete the purchase. He took the time to send us videos explaining the special features!! We highly recommend Chuck Rounder for your car needs. He is professional, knowledgable and kind.
We purchased a new Yukon Denali from Chuck Rounder last
We purchased a new Yukon Denali from Chuck Rounder last fall. We live in Tennessee and Chuck guided us through the entire long-distance process. He went above and beyond to help us make decisions and complete the purchase. He took the time to send us videos explaining the special features!! We highly recommend Chuck Rounder for your car needs. He is professional, knowledgable and kind.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your kind words. We appreciate you!