[{"id":433150,"personPtyId":32239622,"firstName":"Cathy","lastName":"McCarthey","titleText":"Sales Consultant","emailTxt":"cathym@whittenbrothers.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":2,"combinedEmpReviewCnt":86,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/10675/employees/86bed894d799.jpg","drDealerId":10675,"dealerEmpStartDtUtc":"1459468800","industryStartDtUtc":"1459468800","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":117953,"personPtyId":32025611,"firstName":"Zack","lastName":"Cochran","titleText":"Whitten Group GM over Service, Parts, Body Shop","shortBioText":"My name is Zack Cochran & I'm the \"other guy\" in the commercials (the one on the right in the picture). I'm proud to have the responsibility to operate the Whitten Brothers family of dealerships with my cousin-in-law Harrison Whitten. The majority of my childhood was spent growing up in Charleston SC. I graduated from the University of Virginia in 2001 and I've resided in Richmond ever since. My wife Sarah and I and our 3 children reside in Henrico County and when not at the dealerships or at my children's various activities I enjoy the game of golf and attending as many college hoops games as my schedule will allow. I enjoy the retail automotive industry and I look forward to the many innovations and efficiencies that technology is constantly bringing to our industry. 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Whitten Of Ashland

4.8 out of 5 4.8
Rectangle 48
Sales 8:30 AM - 8:00 PM
Service 7:30 AM - 6:00 PM

Whitten Of Ashland Hours

Sales

Monday

8:30 AM - 8:00 PM

Tuesday

8:30 AM - 8:00 PM

Wednesday

8:30 AM - 8:00 PM

Thursday

8:30 AM - 8:00 PM

Friday

8:30 AM - 8:00 PM

Saturday

9:00 AM - 6:00 PM

Sunday

Closed

Service

Monday

7:30 AM - 6:00 PM

Tuesday

7:30 AM - 6:00 PM

Wednesday

7:30 AM - 6:00 PM

Thursday

7:30 AM - 6:00 PM

Friday

7:30 AM - 6:00 PM

Saturday

8:00 AM - 12:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since September 2014

Whitten Brothers has been serving the needs of central Virginia's auto buying public since 1918 when the original store

...

opened on what was then a dirt Broad Street in downtown Richmond. Although the years have passed Whitten Brothers' core philosophy of putting the customer first above all else still remains. The company is owned and operated today by brothers Bobby and Jimmy Whitten and the 4th generation of Whitten's are now involved in the day to day operations of the business. Our dedicated sales staff, knowledgeable finance associates and expertly trained technicians are all here to make your experience fun, easy and hassle-free! We also carry an inventory of MOPAR auto parts, so anything automotive you need is here at Whitten Brothers of Ashland.

"The best deals are written by Whitten!"

Service

Oil, Filter Change

$39.95 and up*

Tire Rotation

$22.95 and up*

Multi-Point Inspection

Complimentary

Car Wash

Complimentary

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.8 out of 5 4.8
430 lifetime reviews. Includes reviews of Whitten Of Ashland from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    November 17, 2019

    This dealership experience was the first in a long time, that made you feel important and we felt good about purchasing a new vehicle! We have already... recommended them to some of our friends!

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks for taking the time to share your thoughts about working with us. We are delighted by your great feedback and our team welcomes you again. Cong...ratulations on your purchase!


    Worked with:
    Zack Cochran

    Whitten Group GM over Service, Parts, Body Shop

    (5.0) 21 reviews

    Nick Burton

    Sales Manager

    (5.0) 7 reviews

    Tom Coleman

    Sales Consultant

    (4.9) 31 reviews

  • 5.0 out of 5
    November 16, 2019

    I brought my Ram in for an inspection, oil and filter change and tire rotation. The entire visit took just about one hour and all work was performed!!!!!

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks for your feedback about the services provided for your vehicle. We are delighted to learn of your satisfaction and our team welcomes you again ...if we can do anything else!


    Worked with:
    Nick Ellis

    Product Specialist

    (5.0) 11 reviews

  • May 27, 2015

    My experience with WHITTEN was pleasant overall. i was extremely pleased with Mr,Water's. he has that Gomer Pyle personality that makes you feel right... at home at the same time very knowledgeble and made me feel that my needs were more important than his commission, which is very rare these days.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Congrats on your new vehicle! Thank you for coming to Whitten Brothers and we will be sure to let Ray Waters know that you were pleased with your expe...rience.

  • 5.0 out of 5
    November 15, 2019

    I love coming back here and working with Cathy again. This is my go to place for purchasing a vehicle and getting my vehicles serviced. They staff always... listen to my concerns with my vehicle when getting it serviced. They also take into count my priorities when I'm looking for a vehicle. I would recommend this place to my friends and family.

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for the great review, Theresa! We are so pleased to see that you always receive outstanding service when you visit. We appreciate your recom...mendation of Cathy and we look forward to working with you again!


    Worked with:
    Cathy McCarthey

    Sales Consultant

    (5.0) 86 reviews

  • 5.0 out of 5
    November 14, 2019

    No needed an appointment. I was happy with customers service and quality of job. Reasonable waiting time. Received my car cleaned. Thank you for your work.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for the positive review and rating! We are happy to know that you had a 5-star experience with us and that you were provided with good custo...mer service. We value your business and we hope to see you again soon!

  • 5.0 out of 5
    November 10, 2019

    Highly recommended. Knowledgeable sales rep, responsive service! Great follow-ups from sales to assure my continued satisfaction. Same with service.... They stand behind the product.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for the positive feedback! We appreciate you recommending us and to know that our team was responsive and knowledgeable. We hope that you wi...ll continue to choose us as your dealership.


    Worked with:
    Cathy McCarthey

    Sales Consultant

    (5.0) 86 reviews

    Zack Cochran

    Whitten Group GM over Service, Parts, Body Shop

    (5.0) 21 reviews

  • 4.0 out of 5
    November 6, 2019

    I bought a truck from them in February 2019 after a few long road trips in it I decided it really wasn't for me, so I decided to go trade it in. Only then... did I find out the 2017 truck with 19k miles had already been in 2 accidents according to carfax. I wouldn't have bought the truck had I known that knowing it decreases the value on a trade in. I admit I didn't ask for the carfax but it also wasnt offered to me during the rushed transaction. UPDATE: Mr. Harrison and Mr Cohen went above and beyond to make this situation right. I took away a star only bc the situation happened. I hope they initiate a protocol to help others with this in the future. I'm happy with the outcome and will not hesitate to look here again

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello,I am concerned to learn about your disappointment regarding the CARFAX information of the vehicle you purchased. Your feedback is important to u...s and we would appreciate the chance to discuss this with you in greater detail. Please feel free to reach out to me at your own convenience. Thank you.Best,Bill HarrisonGeneral Sales Manager (804) 798-6071 billh@whittenbrothers.com


    Worked with:
    Bill Harrison

    General Sales Manager

    (4.9) 32 reviews

    Aaron Cohen

    Sales Associate

    NOT RATED

    Whitten Reviews

    sales

    NOT RATED

  • 5.0 out of 5
    November 3, 2019

    Bought a 2015 ram 2500. Found an issue after 1st rain. Water leaking into 3rd brake light. With no question they are handling it ! Thanks

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Congratulations on the purchase of your Ram, Brad. Thank you for letting us resolve the brake light issue. Let us know if there is anything else that ...we can help you with.


    Worked with:
    Ray Waters

    Sales Consultant

    (5.0) 45 reviews

  • 5.0 out of 5
    October 12, 2019

    Great team, overall awesome experience throughout the process buying my 2018 Charger! Nicholas Ellis did a great job making the purchase as easy as possible.... He really went the extra mile to make it great experience! Thank you all to the team of Whitten Brothers Ashland!

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Congratulations on your Charger! We are delighted to see Nicholas has provided you with an excellent experience and our team welcomes you again for an...y future automotive needs. Thank you for your review!


    Worked with:
    Nick Ellis

    Product Specialist

    (5.0) 11 reviews

    Nick Burton

    Sales Manager

    (5.0) 7 reviews

  • 5.0 out of 5
    October 11, 2019

    The service was fantastic . Work done properly and in a timley manor. Great dealership my next purchase will be there. The parts department was also very... helpfull

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks, Chris. Accuracy and efficiency are keys to customer satisfaction and that is what matters most to us. We look forward to assisting you with yo...ur next purchase. Have an amazing day.

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