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I recently went to GMC in Ashland to look at card. Janet pulled up a Chevy Equinox (which I have been looking at reviews for a year now and love this ...car). I fell in love with it immediately. Ron gave me an excellent trade in for my Tahoe. The whole process was exciting and easy. Everyone at GMC was friendly and helpful. Thank you so much for everyone at GMC!!!
I have purchased two Cadillac vehicles from Patrick in the past 4 yrs. The salesperson and process is outstanding! Recently my vehicle started smoking... and I stopped in a near by repair shop to get an estimate. They told me I needed valve cover repair and presented me with a costly estimate. I immediately called Patrick's service department to get a quote, even though they were further away. But I was willing to have the car towed to them. The service person (lady) that answered the phone took my request and said she would get me an estimate and get back to me. That was at 11:42 am by 3:40 I had not heard back so I called. She said, oh, I have your quote almost finished and I will call back in 5 minutes. Never called....I called back and she said I have your quote , can I call you in one minute after I get the paperwork together. Guess what that was March 28th and to this day I have not heard. In fact I had my vehicle repaired somewhere else!
I have bought many a car but never in any of those experiences did I leave the dealership feeling completely satisfied and ecstatic. There are just to...o many positives about my experience. 1) Christina was excellent. I saw the vehicle I wanted. I stated the price I could afford out of the door in an email. They found a way to make it work and did not add a cent to it. In fact they got me more dealer discounts that I was not aware of. This does not happen in this business. 2) I went in with a low interest pre-approved loan based on excellent credit history. This was a from a credit union. Tim was able to get me a rate significantly lower. In fact when other dealers wanted me to finance from them and asked what my pre-approved loan rate was, they would just give up but this dealership got me something 0.25% lower. 3) I had an expectation of how the car would like given the price they were quoting. I had visited other dealers and based on that I formed my expectations. I was pleasantly surprised to see that the vehicle was much neater, had more options and in much greater state than I could possibly imagine. I went with my friend from Mississippi and after experiencing such professionalism and great customer service, he is seriously thinking of buying from Patrick Buick. If you see a car you like at this dealership, you should definitely visit them.