Reviews
Write a reviewBeware
Apparently something is rotten in Ashland, as I recently paid over $700 only to still have the same issues with my vehicle. After 10 years of loyalty as a customer it shows you just can't trust anyone these days.
Beware
Apparently something is rotten in Ashland, as I recently paid over $700 only to still have the same issues with my vehicle. After 10 years of loyalty as a customer it shows you just can't trust anyone these days.
- Customer service 1.0
- Buying process 3.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
John, we are not pleased to hear of the incident you've described in this review. We want nothing more than to work with you to correct this situation as soon as possible. Please feel free to contact me at your earliest convenience. Sincerely, Jerry Cuff, GM @ Patrick Buick GMC (804) 368-1585
Review of service to my vehicle
CSR was knowledgeable and professsional. The repair did not take long and all questions were answered before my car was released to me.
Review of service to my vehicle
CSR was knowledgeable and professsional. The repair did not take long and all questions were answered before my car was released to me.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
2020 gmc had 2500 Denali
Great sales experience. No pressure. Not like the big dealership.
2020 gmc had 2500 Denali
Great sales experience. No pressure. Not like the big dealership.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Best experience ever!
My wife and I visited Patrick Buick GMC and found the experience with our sales person Sarah Ross to be awesome, no pressure, knowledgeable and very attentive to our needs. Once we determined what we wanted to buy, Sarah, Bryan the sales manager and the finance manager made the entire process timely, enjoyable and we appreciated the way and style they treated us.
Best experience ever!
My wife and I visited Patrick Buick GMC and found the experience with our sales person Sarah Ross to be awesome, no pressure, knowledgeable and very attentive to our needs. Once we determined what we wanted to buy, Sarah, Bryan the sales manager and the finance manager made the entire process timely, enjoyable and we appreciated the way and style they treated us.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Disappointed in lack of service
I have purchased two Cadillac vehicles from Patrick in the past 4 yrs. The salesperson and process is outstanding! Recently my vehicle started smoking and I stopped in a near by repair shop to get an estimate. They told me I needed valve cover repair and presented me with a costly estimate. I immediately called Patrick's service department to get a quote, even though they were further away. But I was willing to have the car towed to them. The service person (lady) that answered the phone took my request and said she would get me an estimate and get back to me. That was at 11:42 am by 3:40 I had not heard back so I called. She said, oh, I have your quote almost finished and I will call back in 5 minutes. Never called....I called back and she said I have your quote , can I call you in one minute after I get the paperwork together. Guess what that was March 28th and to this day I have not heard. In fact I had my vehicle repaired somewhere else!
Disappointed in lack of service
I have purchased two Cadillac vehicles from Patrick in the past 4 yrs. The salesperson and process is outstanding! Recently my vehicle started smoking and I stopped in a near by repair shop to get an estimate. They told me I needed valve cover repair and presented me with a costly estimate. I immediately called Patrick's service department to get a quote, even though they were further away. But I was willing to have the car towed to them. The service person (lady) that answered the phone took my request and said she would get me an estimate and get back to me. That was at 11:42 am by 3:40 I had not heard back so I called. She said, oh, I have your quote almost finished and I will call back in 5 minutes. Never called....I called back and she said I have your quote , can I call you in one minute after I get the paperwork together. Guess what that was March 28th and to this day I have not heard. In fact I had my vehicle repaired somewhere else!
- Customer service 1.0
- Buying process 5.0
- Quality of repair 1.0
- Overall facilities 5.0
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Best in the business
I have bought many a car but never in any of those experiences did I leave the dealership feeling completely satisfied and ecstatic. There are just too many positives about my experience. 1) Christina was excellent. I saw the vehicle I wanted. I stated the price I could afford out of the door in an email. They found a way to make it work and did not add a cent to it. In fact they got me more dealer discounts that I was not aware of. This does not happen in this business. 2) I went in with a low interest pre-approved loan based on excellent credit history. This was a from a credit union. Tim was able to get me a rate significantly lower. In fact when other dealers wanted me to finance from them and asked what my pre-approved loan rate was, they would just give up but this dealership got me something 0.25% lower. 3) I had an expectation of how the car would like given the price they were quoting. I had visited other dealers and based on that I formed my expectations. I was pleasantly surprised to see that the vehicle was much neater, had more options and in much greater state than I could possibly imagine. I went with my friend from Mississippi and after experiencing such professionalism and great customer service, he is seriously thinking of buying from Patrick Buick. If you see a car you like at this dealership, you should definitely visit them.
Best in the business
I have bought many a car but never in any of those experiences did I leave the dealership feeling completely satisfied and ecstatic. There are just too many positives about my experience. 1) Christina was excellent. I saw the vehicle I wanted. I stated the price I could afford out of the door in an email. They found a way to make it work and did not add a cent to it. In fact they got me more dealer discounts that I was not aware of. This does not happen in this business. 2) I went in with a low interest pre-approved loan based on excellent credit history. This was a from a credit union. Tim was able to get me a rate significantly lower. In fact when other dealers wanted me to finance from them and asked what my pre-approved loan rate was, they would just give up but this dealership got me something 0.25% lower. 3) I had an expectation of how the car would like given the price they were quoting. I had visited other dealers and based on that I formed my expectations. I was pleasantly surprised to see that the vehicle was much neater, had more options and in much greater state than I could possibly imagine. I went with my friend from Mississippi and after experiencing such professionalism and great customer service, he is seriously thinking of buying from Patrick Buick. If you see a car you like at this dealership, you should definitely visit them.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Great service and Friendly people
While visiting family in Glen Allen, the brake system failed. Since I have a Cadillac and there were no dealers around I was able to get to Patricks. Even though I was from out of town they treated me GREAT. They took the car in the shop had a technician check it out and recommended the fix. (New brake lines due to corrosion). The car was fixed expertly and at a fair price. I could not be more pleased with Patrick Buick, GMC
Great service and Friendly people
While visiting family in Glen Allen, the brake system failed. Since I have a Cadillac and there were no dealers around I was able to get to Patricks. Even though I was from out of town they treated me GREAT. They took the car in the shop had a technician check it out and recommended the fix. (New brake lines due to corrosion). The car was fixed expertly and at a fair price. I could not be more pleased with Patrick Buick, GMC
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great all around experience. A pleasure
Great cars. Worked with Jason. Good guy and knowledgable
Great all around experience. A pleasure
Great cars. Worked with Jason. Good guy and knowledgable
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Great service
I was car searching and visited Patrick Buick. I met a salesman name Jason Glasco. He was kind, generous and understanding. I would highly recommend Patrick Buick. I'm very pleased with the deal.
Great service
I was car searching and visited Patrick Buick. I met a salesman name Jason Glasco. He was kind, generous and understanding. I would highly recommend Patrick Buick. I'm very pleased with the deal.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
welcoming, efficient, prompt, personable
From the first phone call this was a good experience with Patrick Buick. I would be happy to do business with them again. Each worker we encountered was very friendly and accommodating and got the repair finished before we even expected. Thank you!
welcoming, efficient, prompt, personable
From the first phone call this was a good experience with Patrick Buick. I would be happy to do business with them again. Each worker we encountered was very friendly and accommodating and got the repair finished before we even expected. Thank you!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase