Tracy Nissan

‘“A DEALERSHIP WHICH SHOULD NOT BE TRUSTED AGAIN” I purchased Prius LE 2023 two weeks ago with fast and simple process which I expressed it earlier. Later on I realized that not only the spare key, which the sales person promised to do his best to get it to me, but also: 1. The tire puncture repair kit 2. The back trunk cover were missing out of the car Besides I found scratches and dents which shows the car was hit hard by something at the rear door entrance which you can see it when you open the door. Tried calling, texting and emailing this dealership didn’t answer any of them. Finally I get connected with the sales person and told me that ‘I SHOULD HAVE CHECKED THE CAR AND THERE NOTHING HE CAN DO ABOUT IT’ after explaining that the spares might be lost by the previous owner. Lesson Learned anyway, I will buy the missing parts and accept my fault not checking the damages which should have been disclosed to a buyer, but seem hidden by the dealership but CANNOT BUY THIS DEALESHIP’s TRUST AGAIN.

I bought a nissan frontier in 2022. I traded that vehicle in August of 2024. I have been waiting on my refund for the extended warranty for 4 and one half months. The finance person, Kaylen Simonin, initially told me he would take care of it. Since then I have had multiple emails and phone calls. I even had to contact the extended warranty company myself to cancel the warranty. Mr. Simonin informed me he dis not have to do it because the person that handled it was no longer working there. When the the warranty company copy furnished him on the cancelation on November 15th 2024 he replied to the individual that he didn't know who I was but he would take care of it. That was a month ago. He will not respond to my emails asking the status. I've already performed half of his job. Now I'm waiting again, for him to do his job.

Tracy nissan called me and asked me to turn in my old lease early and they will take care of the rest of my payments. I bought another new car from them, but they never paid off my lease. It's been more than 3 months. I've called 13 times and gone in person twice, but they refuse to help me. I had to pay $363.86 out of pocket, even though they have the car and they came to me with this deal. This dealership has gone to xxxx since the new owners took over last year.

Excellent experience thanks Tim Dorazio for your help, Tracy Nissan has a very good customer service.

Scammed by Troy! We were quoted by Valentino $26,600 and Troy changed the price to $30,000. He distracted us asking a lot of questions and making himself look nice and professional but his intentions were to scam us charging more than the amount we were quoted by the sales person Valentino. We also gave him $1,000 downpayment and he did not credit that amount from the balance, when I asked him he said that those $1,000 were to cover the plates and other DMV fees. In total Troy scammed us with more than $4,000. I know the dealer won’t reimburse me for the extra money Troy charged us including the downpayment that wasn’t deducted from the balance but all I want is to make people aware of the scam at Tracy Nissan. Please be very careful when you sign the papers don’t let them foul you!

Awful customer service, poorly trained employees, lacking professionalism, and lacks integrity. Mike, the Service Director, doesn’t want to hear criticism of his low end employees who are lacking education and experience. Poor guy doesn’t seem like he is a fit to be a manager.

This dealership is SHADY!!! I had an extremely awful experience here. I was trying to buy a new car here. The sales manager, Troy, is a LIAR!!! I told him over the phone I am looking for $26k otd for the trim I want. That's the condition I agreed to go to the office. I told him it's two hour drive for me to get to the office. I repeated twice $26k OTD and he confirmed. And then the next day I came to the office, he denied he promised $26k OTD and offered $26k sales price. If you can't keep your promise, don't make it. Wasted me 6 hours in total. And watch out! Don't let them hard pull you! I really regret that I trusted a sales over the phone

I am writing to express my utmost disappointment and frustration with my recent experience at Nissan Tracy car dealership. I sold my car through your dealership, and despite fulfilling all necessary requirements, I have yet to receive my refund, which is causing significant distress and inconvenience. To provide some context, I sold my vehicle to your dealership under the agreement that I would receive the agreed-upon amount for my car within a reasonable timeframe.The lack of transparency and communication from your end is deeply concerning. I have made several attempts to reach out to your dealership, but my calls and emails have gone unanswered. This blatant disregard for customer service is simply unacceptable and reflects poorly on your establishment. Furthermore, the financial burden and inconvenience caused by this delay in refunding my money cannot be overlooked. I trusted your dealership to uphold its end of the bargain and conduct business in a professional manner. Unfortunately, this experience has shattered that trust, leaving me feeling deceived and disheartened.I expect a prompt response addressing my concerns and an explanation for the delay in refunding my money. It is crucial that you take responsibility for the inconvenience and distress you have caused me and ensure a swift resolution. If my concerns are not addressed promptly and satisfactorily, I will have no choice but to escalate this matter further. I will not hesitate to share my negative experience with your dealership on various online platforms, including review websites and social media, to warn others about the subpar service and lack of integrity I have encountered. Highly Disappointed!

Great services. My sales person was Archie and he was awesome! He was super helpful. We had a hard time qualifying but he didnt give up and did everything to make sure we drove off the lot with the new car that we really needed. He worked really hard and we really appreciate his hard work.

Hey came down meet with James Barney. Great salesman. We had a good chat about new Trucks. I’m thinking I will get one soon. He was great easy to talk to.