Reviews
Write a reviewThe manager Tony Collins lied to me about everything.
The manager Tony Collins lied to me about everything. I got a truck with problems. He refused to return my trade in. He also didn't pay loan off immediately on trade in. I had to make payments on trade in He had possession of. He took advantage of me as a disabled veteran. I have caller better business bureau, federal trade commission and I am suing. Go see him if you want to be treated like crap!!!!!
The manager Tony Collins lied to me about everything.
The manager Tony Collins lied to me about everything. I got a truck with problems. He refused to return my trade in. He also didn't pay loan off immediately on trade in. I had to make payments on trade in He had possession of. He took advantage of me as a disabled veteran. I have caller better business bureau, federal trade commission and I am suing. Go see him if you want to be treated like crap!!!!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Our team has acknowledged this review.
Really great customer service!
Have been buying new & used vehicles from this dealer forever! They are great to work with. Highly recommend their service department. They keep my 2005 Dodge Neon in tip-top running condition. They really care about their customers.
Really great customer service!
Have been buying new & used vehicles from this dealer forever! They are great to work with. Highly recommend their service department. They keep my 2005 Dodge Neon in tip-top running condition. They really care about their customers.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi C. Marlow and thank you for the positive feedback. We're very happy to hear that you enjoyed your visit here with us at Auffenberg Chrysler Of Herrin. We are driven to offer great customer care and we strive to provide the best service experience. Thank you again and we hope to see you again soon! Sincerely, The Auffenberg Chrysler of Herrin Team
Luke is a great laid back salesman who treates everyone righ
This is the second vehicle we have bought at Auffenberg. The salesman, Luke Munsel is a great person and I wouldn't go anywhere else.
Luke is a great laid back salesman who treates everyone righ
This is the second vehicle we have bought at Auffenberg. The salesman, Luke Munsel is a great person and I wouldn't go anywhere else.
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Treated like family
Luke did a wonderful job of taking care of us during the process of trading our car & purchasing a newer car. The whole staff was friendly & attentive. Would highly recommend them for anyone's car needs.
Treated like family
Luke did a wonderful job of taking care of us during the process of trading our car & purchasing a newer car. The whole staff was friendly & attentive. Would highly recommend them for anyone's car needs.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Extremely satisfied!
I drove over 2 hrs away to get exactly what I wanted at a way better price than I was finding back home in St Louis, MO. When I came across this gem of a dealership I had my doubts but thought it was worth a shot and it was well worth every mile! Everyone was friendly and laid back, Luke was just the icing on the cake! I will definitely be recommending them to friends and family and will return without hesitation for my next vehicle purchase! Thanks again! 😀
Extremely satisfied!
I drove over 2 hrs away to get exactly what I wanted at a way better price than I was finding back home in St Louis, MO. When I came across this gem of a dealership I had my doubts but thought it was worth a shot and it was well worth every mile! Everyone was friendly and laid back, Luke was just the icing on the cake! I will definitely be recommending them to friends and family and will return without hesitation for my next vehicle purchase! Thanks again! 😀
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Very knowledgeable and to the point
I recommend Auffenberg Dodge because of Luke Munsell was very helpful and polite. The whole team was very helpful and greeting. There was no run around it was to the point and I like that. Overall very pleased with team at Auffenberg Dodge in Herein.
Very knowledgeable and to the point
I recommend Auffenberg Dodge because of Luke Munsell was very helpful and polite. The whole team was very helpful and greeting. There was no run around it was to the point and I like that. Overall very pleased with team at Auffenberg Dodge in Herein.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Awesome experience
This car buying experience was by far the smoothest, easiest, I have ever had! I told Luke what I wanted and what my budget was. He found it and I walked out with exactly what I wanted, no hassle, no pressure
Awesome experience
This car buying experience was by far the smoothest, easiest, I have ever had! I told Luke what I wanted and what my budget was. He found it and I walked out with exactly what I wanted, no hassle, no pressure
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Painless!
I showed up at the dealership very early in the morning luke just got to work he greeted me with a smile and a good morning. Since i am not a morning person i appreciated he early morning attitude. The whole process was painless and moved very fast, which was good cause i was ready to get the top of my new jeep. Everyone we encountered at the dealership was nice, talkative, and accommodating. I would definitely shop here again!
Painless!
I showed up at the dealership very early in the morning luke just got to work he greeted me with a smile and a good morning. Since i am not a morning person i appreciated he early morning attitude. The whole process was painless and moved very fast, which was good cause i was ready to get the top of my new jeep. Everyone we encountered at the dealership was nice, talkative, and accommodating. I would definitely shop here again!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Best deal around!!
I went to Auffenburg determined to find a car to fit my needs and Luke Munsell was patient and helped me out so much! And I got such a great deal on my 2013 Dodge Charger!! Defenitly recommend the dealership and Luke!
Best deal around!!
I went to Auffenburg determined to find a car to fit my needs and Luke Munsell was patient and helped me out so much! And I got such a great deal on my 2013 Dodge Charger!! Defenitly recommend the dealership and Luke!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
The whole team was very friendly!
Everyone was very friendly and our salesman Luke was great, he worked really hard to get me what I wanted and I'm very satisfied with my purchase and recommend them to anyone!
The whole team was very friendly!
Everyone was very friendly and our salesman Luke was great, he worked really hard to get me what I wanted and I'm very satisfied with my purchase and recommend them to anyone!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car