Auffenberg Chrysler of Herrin

4.6 out of 5 4.6

Reviews

4.6 out of 5 4.6
8 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 2.0 out of 5
    January 11, 2014

    Bought a new ram from them got it home on a saturday night found a rust spot brought it back monday took them 4 months to come to an agreement then there... sale guy curtis told me not to come back for a service that they offered me when i bought the truck

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    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Chay, thank you for your comments. We use our best critics our customers to improve our services. Your point is well taken and we hope that we may reg...ain the confidence you placed in us when you made your buying decision. We are here to serve you if you should ever have a need. Sincerely Chris Gaugh General Manager

  • 5.0 out of 5
    January 4, 2014

    I usually hate buying a car but the people at Auffenberg made it enjoyable. I got the car I wanted at the price I wanted with no high pressure sales. I... will definately buy my next car from them.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you Gene & Carla! it was certainly a pleasure meeting you and working with new on your new Chrysler 200. You make our job enjoyable and fun! Ch...ris Gaugh General Manager

  • April 21, 2016

    We were very happy with Chris and his sales staff. Great place to trade up trucks!!!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    January 28, 2013

    Just purchased my 5th vehicle in 15 years from this dealer. No nonsense. They get to the point and the bottom line.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Jason, Thank you for your continued patronage. We appreciate friends and customers like you! We will always strive to earn your continued confidence! ... Chris Gaugh – General Manager Kip Grob Sales Manager

  • 5.0 out of 5
    October 28, 2012

    I have been searching for a slightly used vehicle for my daughter for her first vehicle. Came across a car on a web search, called and was at the dealer... within 3 hours or so (it was over an hour drive). Met with Zack who was very easy to talk to, deal with and very down to earth. Chris even took the time to thank us for our business and gave the kids halloween bags and candy. They created an enjoyable, no stress environment which was very important for my daughter to truly enjoy this once in a lifetime experience.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you for your kind words. It was certainly a pleasure working with wonderful folks like you! Chris Gaugh General Manager

  • 5.0 out of 5
    September 6, 2012

    I stopped by to schedule a oil change for my car at the service dept. Mr Fox in the service department just serviced the car immediatlly. I really appreciate... how courteous and professional he handled his job. I will recommend there service department to my friends.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thank you for your kind words and sharing them with us. John Fox is our latest addition to our Service Department and we are proud to have him. Best ...Regards, Chris Gaugh

  • 5.0 out of 5
    August 26, 2012

    The service department got my car in and repaired the same day. The staff was very professional and courteous. I wouldn't hesitate to use their service... department again and I highly recommend them to everyone!

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Thank you, we certainly appreciate friends and customers like you. We are happy to have been of service. Please call on us anytime. Sincerely, Chris... Gaugh General Manager

  • 5.0 out of 5
    August 13, 2012

    It was a pleasure to be treated like a treasured customer when I was so new in town. I came in for a quick repair on my vehicle and found myself buying... a new car. After discussing all the little things that needed attention on my older model car, it just made sense to trade it in on a new one. Everyone I met at the dealership was wonderful and courteous with every step of the purchase. I will definitely be recommending them to my friends.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Thank you Gracie! It was certainly our pleasure doing Business with you. Our staff will constantly strive to earn your continued confidence for years ...to come. Thank you for taking the "Auffenberg Advantage" Chris Gaugh General Manager