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3rd car from Phil Waterford Manteca Ford
Just bought my third car from Phil Waterford Manteca Ford. They continue to go above and beyond for their customers. Gave me a great price on the vehicle and even offered to deliver it. I’ve never had any issues with any of the 3 cars I’ve bought from this dealership. They are honest and not pushy either. This dealership has my business for life !
Very disappointed I financed a car or 2018 Ford focus put 5000 down paid 5000 on it until the engine blew up at 56,000 miles had a warranty for 60,000 miles wanted me to pay out-of-pocket for the rental car which I shouldn’t have because I had an extended warranty on it so I refinanced financed another car and they wouldn’t even let me have credit for the money that I put down on it and already paid for it I think that was pretty unfair so now I am financing a car from you guys for $40,000 because my credit isn’t that good but just because my credit isn’t that good it should be discriminated to me becauseBecause I put a good down payment on it and I paid up on turn on this car so I just wanted to know if you would hear me out and maybe it’s too late for anything to be done but I’ve only had a card for about 24 months nothing else nothing more but I would like to be fair and be treated fairly and think and I think this was not a fair deal thank you for hearing me sincerely Marie Gurnard’s and I’ve tried to resolve this a couple times or asked to talk to someone and they always give me they run around but I’m just saying you guys are supposed to be a professional car dealership with a lot of respect And either one was shown to me
The worst service dept. I have dealt with ever. Problems...
The worst service dept. I have dealt with ever. Problems don't get fixed, excuses instead of answers and unqualified mechanics . do yourself a favor and steer clear of this place.
Took a brand new car in for a warranty issue. Paul at the...
Took a brand new car in for a warranty issue. Paul at the reception is nice. They keep the car for a couple of days on the first visit, which was without appointment, talking with Ford Tech Hotline, and could not find the fault. After ordering parts they setup a new appointment and then keep the car for three days, tell me it is fixed, upon pickup it is not fixed, keep it another day... when finally repaired, the issue came back again a week later. When the new mechanic took off plastic cover he found spliced wires in the factory harness. Completely unacceptable for a new car, be warned.
Enquired on line about a specific vehicle that...
Enquired on line about a specific vehicle that purportedly they had. No reply was ever made. Suspect they don't have the vehicle, but since they never replied, just figured they don't want to sell anything.
Took car in for oil drip of about 1 pint per 6 months....
Took car in for oil drip of about 1 pint per 6 months. Due to covid, service dept was closed so quick lane diagnosed. They said it was oil pressure sensor leak 1st time. Got it home, still leaking. I showed quicklane manager the bottom of oil pan was place of drip. They replaced oil pan gasket. Car still leaked. I c Inspected and found oil pan was filthy, wiped with rag and found crack in the pan bottom. Spoke to new service department manager who repaired then he refunded the cost of labor on previous unnecessary repairs. He said he was hired to improve the service and quicklane departments.
I went to Stockton Kia to get my Kia soul fixed. Please follow. After being their for two hours they said they did not have the parts that they said they did have to fix my car. I had used Manteca ford before for oil service and called and asked if they could work on my car. Appt was set for the next Monday. When I got to Ford they said that my vin number could have used two different sensors so they got both for the repair and would return the one that was not needed. WOW car was fixed in under two hous, the bill was less the Kia would have been and my car is running great. Thanks just does not seem enough to say, But thanks...
Charged me $290.00 for nothing
I went to this dealership to have them find out what was wrong with the climate controls on my 2012 Mustang. It started blowing hot air through the defrost vents and the controls stopped working. The car has an aftermarket stereo system with climate controls that has been working fine for over a year so I suspected the HVAC module or something similar had gone out. When I went back they told me they couldn't work on it because they could not program the HVAC software with an aftermarket system installed. OK, fine. The problem is they wouldn't give me back my car unless I paid the full price for a diagnosis. They didn't do anything but take my money. So much for customer service.
Horrible will never buy or deal with this place again....
Horrible will never buy or deal with this place again. Phil jr very unprofessional. So disappointed. If I could return my car I would absolutely
The dealership sold me a Kia with low mileage “as new, under warranty”. Took it to the shop after a few months and needed a new transmission. The shop told me I must be driving it wrong. Took it to the Kia dealership for repairs and found out it was a salvage vehicle with severe body damage! Dealership lied and their repair shop covered it up!