Henderson Ford

4.7 out of 5 4.7

Reviews

4.7 out of 5 4.7
33 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 5.0 out of 5
    November 11, 2020

    Always pleased with their service. Had bought the car originally from this dealer!

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Ramona, thank you for your wonderful response to the quality of service our Staff provides! We hope to be of service to you again! Take care!

  • 5.0 out of 5
    October 4, 2020

    It was the first time that we?ve purchased a vehicle from Henderson Ford and I can say without hesitation that it was the best car buying experience that... we?ve ever had. Everyone was polite and made you feel at home. We will definitely continue to purchase our vehicles from them. Thank You Henderson Ford !

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    We are happy we could make your experience a positive one! It means so much to us to have earned your trust in our business! We hope to see you again ...in the future! Take care!

  • May 4, 2014

    I was nervous about buying a car because I have had bad experiences in the past, but kevin made it easy. so knowledgable and thorough. He took the extra... time to explain all the features this explorer had and made sure I understood it. He was so patient with me even though im bad with technology. He was very courteous and wasnt pushy l. I would trust him to all of my family and friends. Very impressed with kevin and dempewolf ford.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    So happy to hear that you had a great experience. Thanks for allowing us to help you with your automotive needs. We appeciate your business!

  • 1.0 out of 5
    September 28, 2020

    99 Ford Crown Vic Police Model; takes 5 quarts of oil with filter; 6 quarts was put in. I feel as though there are no room for erros when servicing... a vehicle. Whereas, the oil should have been checked after the service of said vehicle or any other vehicle for that matter, was completed. This could have caused serious engine problems had I not caught it !!!

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Larry, we always strive to do 100 percent for all of our customers so we?re extremely disappointed to hear of your negative experience with us. Pleas...e give us a call at (270) 827-3566 and we will do our best to make this better. We hope to hear from you soon.

  • 5.0 out of 5
    September 20, 2020

    Great place to do business Met my needs in a timely fashion

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Hello, we're pleased to hear everything was completed to your satisfaction! At Henderson Ford, we value our customers and we look forward to seeing yo...u on your next visit. Take care!

  • 5.0 out of 5
    September 1, 2020

    We love our new truck. It is a wonderful ride and has many great features.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    August 30, 2020

    The salesman and finance manager were very helpful in getting me into the exact car I wanted. When I took my car in for an oil change the service department... was friendly and did an excellent job.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Carrie, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We hope you continue to c...hoose Henderson Ford for all your vehicle needs! Take care!

  • 5.0 out of 5
    August 17, 2020

    I always have good customer service at this location.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • 3.0 out of 5
    July 7, 2020

    This was a lease turn in. Then leased a 2020 Escape. My salesman was awesome as usual. Have purchased many vehicles from this location. Problem started... when I was called back in as contract wasn?t right. Wanted me to pay additional $200 and some change. I said no I had already signed a legal contract. They then absorbed the additional amount. I am a Z Plan customer and know something about contracts etc. so problem solved right? Oh no called again and had to go back to dealership to sign a New Contract as the payment date wasn?t correct which should have been caught before. So traveled back and resigned a contract. Very inconvenient to say the least. Not happy about the whole thing. By the way when you walk into Dealership no one acknowledges your presence. No good morning etc. I know my way around there but if you are coming in cold it?s not very friendly.

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    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    June 29, 2020

    Did great job on oil change. Was I. In out within an hour.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Robert, we're so pleased to hear that everything was completed so quickly and to your satisfaction! Thank you for choosing Henderson Ford, and we hope... to see you again soon!

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