Reviews
Treated very well; transport provided due to long service
Treated very well; transport provided due to long service and being from out of town. I found everyone friendly.
Treated very well; transport provided due to long service
Treated very well; transport provided due to long service and being from out of town. I found everyone friendly.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
DrJ, we're delighted to hear that our team at Alfa Romeo of Marin made your visit comfortable and welcoming. Thank you for sharing your experience with us!
Great experience!
Great experience! Receptionist, service advisors and auto technicians were all pleasant and knowledgeable!!! Exactly what I’m looking for when I get my car serviced.
Great experience!
Great experience! Receptionist, service advisors and auto technicians were all pleasant and knowledgeable!!! Exactly what I’m looking for when I get my car serviced.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for sharing your great experience with us! We're delighted to hear that our team at Alfa Romeo of Marin provided top-notch assistance. We look forward to serving you again in the future!
I never felt that I was an important customer at this
I never felt that I was an important customer at this dealership. Communication was subpar from the beginning. I dealt with 3 different people and that in itself was confusing. It seemed I was passed around without any explanation as to why. I can appreciate that there are different people doing different things, but it would be nice to have dealt with one person only. My Alfa Romeo Stelvio had a warranty repair, and Alfa America had stated that they would pay for it. The dealership then proceeded with tacking on a “Participation fee“ Of more than $600! When I called Alfa America, they could not understand why the dealership would do this. After talking to the dealership again, they claimed it was a mistake and retracted the fee. It felt dubious at best. I cannot prove that it wasn’t a misunderstanding, but It felt fishy to me. Chris, who checked me in had trouble answering detailed questions. After a frustrating conversation with him, I specifically asked to not deal with him anymore. Woody had the answers that I needed and was nice enough to give me $150 discount on the labor cost. However, they would never give me the labor cost per hour. I asked repeatedly for them to tell me how much they charge per hour, but they were not able to do so. They claimed their computer system was set up that way. The repair itself was done in a satisfactory manner in the end, but it took over a month. I would not recommend them.
I never felt that I was an important customer at this
I never felt that I was an important customer at this dealership. Communication was subpar from the beginning. I dealt with 3 different people and that in itself was confusing. It seemed I was passed around without any explanation as to why. I can appreciate that there are different people doing different things, but it would be nice to have dealt with one person only. My Alfa Romeo Stelvio had a warranty repair, and Alfa America had stated that they would pay for it. The dealership then proceeded with tacking on a “Participation fee“ Of more than $600! When I called Alfa America, they could not understand why the dealership would do this. After talking to the dealership again, they claimed it was a mistake and retracted the fee. It felt dubious at best. I cannot prove that it wasn’t a misunderstanding, but It felt fishy to me. Chris, who checked me in had trouble answering detailed questions. After a frustrating conversation with him, I specifically asked to not deal with him anymore. Woody had the answers that I needed and was nice enough to give me $150 discount on the labor cost. However, they would never give me the labor cost per hour. I asked repeatedly for them to tell me how much they charge per hour, but they were not able to do so. They claimed their computer system was set up that way. The repair itself was done in a satisfactory manner in the end, but it took over a month. I would not recommend them.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
It's disappointing to hear about the communication issues and confusion during your visit, as well as the unexpected fees. We strive for transparency and efficiency in our service, so it's concerning that we fell short. If you'd like to discuss this further or have any other concerns, please feel free to reach out directly so I can personally assist. Thank you, Lana Abukweik - General Manager - (415) 526-7304
First experience with Alfa service was very positive!
First experience with Alfa service was very positive! Though they couldn’t figure out what was causing a noise concern I had they tried and attempted for some time to diagnose. Very helpful and immediate effort.
First experience with Alfa service was very positive!
First experience with Alfa service was very positive! Though they couldn’t figure out what was causing a noise concern I had they tried and attempted for some time to diagnose. Very helpful and immediate effort.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We appreciate your understanding and patience while we tried to diagnose the noise issue with your Alfa. Your positive feedback about our service team at Alfa Romeo of Marin is greatly appreciated!
Quality
Very thorough and on time. Very good customer interfacing. The dealership has a good inventory of Italian SUV’s! Happy to use them as my Alpha experts. Frank Beneduci
Quality
Very thorough and on time. Very good customer interfacing. The dealership has a good inventory of Italian SUV’s! Happy to use them as my Alpha experts. Frank Beneduci
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Frank, we're glad to know you had a positive experience with our team at Alfa Romeo of Marin. We appreciate your feedback and look forward to assisting you in the future!
No CA Best Alfa Service
Concise and expert repair. Considered the best Alfa service location in Northern CA. The staff is conscientious and friendly. Highly recommended to keep your Alfa Romeo in top shape.
No CA Best Alfa Service
Concise and expert repair. Considered the best Alfa service location in Northern CA. The staff is conscientious and friendly. Highly recommended to keep your Alfa Romeo in top shape.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Woody, thank you for choosing Alfa Romeo of Marin for your repair needs! Our team is dedicated to providing the best service to all of our customers, and we are glad to hear we left the right impression. Safe travels, and we hope to see you again down the road!
Service department is 5 stars
Working at a dealership; I know the challengers dealers and clients face. I’ve always a great expert at AR/Mas Marin. All my devices is taken care of here and they are very professional patient and courteous. For me it’s been flawless.
Service department is 5 stars
Working at a dealership; I know the challengers dealers and clients face. I’ve always a great expert at AR/Mas Marin. All my devices is taken care of here and they are very professional patient and courteous. For me it’s been flawless.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the review! We are so glad to hear that you had such a successful service experience working with the Alfa Romeo of Marin team. Drive safely, and we hope to see you back again down the road!
EXCITMENT !!!THATS WHAT IT IS AND DELIVER IS WHAT
They DID!THANKS FOR BEING AN AMAZING DEALERSHIP. I am cuurently putting the ends to the payments needed and I will ne purchasing my Car with this Team of Professionals.
EXCITMENT !!!THATS WHAT IT IS AND DELIVER IS WHAT
They DID!THANKS FOR BEING AN AMAZING DEALERSHIP. I am cuurently putting the ends to the payments needed and I will ne purchasing my Car with this Team of Professionals.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Best Dealership Ever!
Professional, friendly and knowledgeable sales advisor, Tarun S. made whole experience wonderful and easy from start to finish. I would recommend him and Maserate of Marin to everyone!
Best Dealership Ever!
Professional, friendly and knowledgeable sales advisor, Tarun S. made whole experience wonderful and easy from start to finish. I would recommend him and Maserate of Marin to everyone!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Excellent Service!
I got all the information over the phone and email. Easiest car purchase experience of my life! Great Late model Audi selection in stock. I would highly recommend Maserati of Marin.
Excellent Service!
I got all the information over the phone and email. Easiest car purchase experience of my life! Great Late model Audi selection in stock. I would highly recommend Maserati of Marin.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase