Al West Nissan

I have been buying and servicing with Al West Nissan since 2016. I have always received wonderful and professional service as well as purchasing. I love supporting local family businesses and it can be hard at times to find a dealership that you can trust 100% and Al West Nissan definitely delivers! Thank you for continuing to help me.

I have bought three new cars from them that says it all. And will return.

Outstanding service. Sale was quick and easy after the the decision was made on purchasing the car.

Dustin is great and I will buy a car from any day and your dealership has always been good to me and gets in a car that I want

Wonderful sales experience and TERRIBLE after-sales support! The dealership offered to replace a missing keyless remote - after three weeks I still have no replacement remote and the staff are very confused about the process.

TLDR; you’re better off lighting your money on fire. They will knowingly sell you a car that’s unsafe and then dodge your phone calls. 0/10 do not recommend, save your time money and sanity before purchasing from this place. Where do I start? I bought a 2013 Nissan Pathfinder last weekend June 22,2024. I wasn’t even 20minutes down the road and the A/C broke. After having it assessed, the whole unit in the car (condenser, compressor, expansion valves) have to be replaced. Cheapest quote I got was $1500.l which is a quarter of what I paid for the vehicle. After having the vehicle state inspected by Firestone, the alignment is off, steering wheel is tilted, AND the front seat will not move backwards, which is motorized so the WHOLE SEAT has to be replaced, (pretty penny there too) the mechanic was surprised it passed state inspection. I asked if the vehicle was properly inspected prior to sale and they assured me it was. Obviously it was not if they can’t check a simple alignment. I called them on Saturday and unfortunately it was close to 5pm which is when they close, so I was assured I would get a call Monday morning. I got a text Monday morning from the salesman and he said he would see what they could do, but “they don’t have a crystal ball so they can’t predict when these things will happen.” So I asked for a copy of the maintenance report and he said he would have to get with the maintenance manager to get that for me. Did not get it. I text him back Tuesday saying I didn’t get it, he said he was out with personal issues, which I understand, but I don’t understand why I wasn’t passed off to someone higher knowing that I was upset about this. He said he would speak with his operation manager about the situation first thing in the morning. No call. I call Wednesday around 12 and asked to speak with the maintenance manager who said he could get the maintenance report for me and he will give me a call back. No call back. I call back again on Thursday around noon, have to leave a voice message, still no call back. I am stuck with a car that is undriveable and unsafe to drive. So that tells me A. Their maintenance team is incompetent because they can’t seem to catch something as simple as a bad alignment and B. They lie on the maintenance reports and state inspection (which again, they still won’t give me) I’m pretty sure that is also illegal. I’m having the car further inspected from top to bottom on Monday when I drop it off at a local mechanic shop who will work on my a/c, to see what is going to xxxx out on me next. Every time I touch the vehicle something else breaks. I highly doubt they are going to do anything to rectify this situation, and now I am stuck with a vehicle that they sold me knowingly has many issues and is unsafe to drive. Do not buy from here. They obviously do not care about their customers and have no problem doing shady business to make a sale. My mistake for not having the car checked out before buying it, I know, but I was naive enough to believe that they wouldn’t go as far as sell me a car that is unsafe and an absolute dumpster fire. Little things here and there I expected. Not all this. I figured they would give me the run around with rectifying the issues, but not calling me back and being dodgy about even speaking with me is absurd and absolutely unprofessional. You’d be better off lighting your money on fire than buying a vehicle from this dealership. And if you reply with some garbage like “you bought the car as is” I’m tracking, but that is still no excuse for selling cars that are unsafe and the fact that you can’t even give me a call back or the documentation I requested.

Kevin took time to show us all the trucks we were interested in and Wes very helpful

Al West has the best service dept. I called yesterday because my rogue won’t not go into gear. He talked me thru all the possible reasons for it, come to find out my door was not shut all the way. That was a definite blonde moment and he was so gracious he did not laugh at all…but I did!! Best all around in my book!!

I was very pleased with my experience in purchasing ny car at Al West. Devin was just great and very helpful. Loving my new Kicks. Happy to know if I need help that I can return and just ask.

One of the best experiences we have ever had in purchasing a vehicle. Austin was very helpful, courteous, and knowledgeable. We are very satisfied with the truck and the staff at the dealership.