Thornhill GM Superstore

Reviews

4.2 out of 5 4.2
64 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 1.0 out of 5
    June 23, 2018

    The GM lied to me about price of truck and was very rude to my wife on the phone. The salesman was very nice! But I will never do business with Thornhill... again!

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    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
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    Dealer Response

    We are disappointed to hear that you did not have a more positive experience with us. If you are willing to give us another chance, please reach out t...o us at (304) 855-1400 to speak to our manager directly.

  • 1.0 out of 5
    August 22, 2017

    If I could put zero stars I would. I have heard a lot of people in the past speak negatively about this dealership and it definitely lived up to those... rumors. Tried to buy a camper from this dealership (yes I know they are a car dealership) but they did not take any steps in assuring us that what they were selling was completely functioning. Before buying they stated that they would make sure nothing was wrong with the camper before we pulled it off the lot and they clearly did not because the air conditioner needed completely replaced. We bought it on a Friday evening and we could not find out any information for what parts were needed until Monday morning. Instead of giving us until Monday morning to gather all the information needed we had to return it by Sunday to get a refund. We even offered to pay half on the repairs on something they sold us before even knowing how much it was going to be. It was very poor customer service all around and they did not do anything to try and make it right. I hope someone reads this review before buying the camper so they do not get ripped off like we did. They sold it to us for $11,300 so don't let them try to sell it to you for way more. Because even if they get the air conditioner fixed the furnace will need replaced very soon too with other parts because the unit that is in there currently is not made anymore. So repairs will be thousands of dollars when it goes out. Please avoid this camper!

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    Jacob, thank you for taking the time to leave us feedback about your experience with us. We would like the opportunity to address your concerns. Pleas...e reach out to Lee Neal, our General Manager, at (304) 855-1400 when you have a chance. Thank you, and we look forward to hearing from you.

  • May 16, 2017

    Josh Lawson met us as soon as we pulled into the lot. He was friendly and knowledgeable and very intuitive of our needs. He made us feel so welcome, it... was more like he was there to help us buy a car, rather than just sell us one. I'm definitely recommending Josh to all my friends and family for their car buying needs.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    We appreciate your review about your recent experience with us! Your recommendation means so much to us and we're so happy to have earned it. Thank yo...u again for taking the time to let the world know about your positive experience. Have a great day!

  • 5.0 out of 5
    May 17, 2017

    I came in to shop for a new car and was helped by Josh Lawson. The entire experience was awesome! Josh was very friendly and knowledgeable. I would recommend... him to anyone looking for a new car. I will definitely tell my friends!

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
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    Dealer Response

    Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your pos...itive experience. Have a great day!

  • 5.0 out of 5
    May 16, 2017

    I bought my first Truck from Tonya Helsel. She was great and really knew her stuff

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Scott, we're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Ta...ke care!

  • 5.0 out of 5
    May 16, 2017

    Buy your vehicles from Tonya at Thornhill Superstore. She is the best. Not only will you be getting the best possible deal for your money but you will... also get a salesperson for life. That's right not only will buy a vehicle but also her undivided attantion before, during and after the sell. And you can not put a price tag on that.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Anna, thank you so much for the positive review! Please let us know if there is anything else we can do for you; we are more than happy to help!

  • 5.0 out of 5
    May 16, 2017

    Had a dealer by the name of Josh Lawson that was a great help in helping me figure out what I needed and which kind of vehicle fit my purposes.

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
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    Dealer Response

    0utcast, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Thornhill Superstore, Inc. Please don't hesitat...e to reach out if there's anything additional we can do for you.

  • 5.0 out of 5
    April 25, 2017

    The salesperson that helped us (Tonya Helsel) is the absolute best!! She's very knowledgeable in the products and is great at helping you find the vehicle... you're looking for!! I highly recommend Thornhill GM Superstore and I would work only with their salesperson, Tonya Helsel!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Hi Hollie, thank you for taking the time to leave a review for us at Thornhill Superstore, Inc.. We're happy we could meet your expectations! We look ...forward to your next visit! Take care!

  • 5.0 out of 5
    April 24, 2017

    I highly recommend Thornhill Chevrolet if you are in the need of a new/used vehicle! Tonya Hunt Helsel, our sales lady met our needs not only once but... twice for my husband & myself! Our 1st purchase was a GMC Yukon & we were treated so well that when my husband was ready to trade, we went back to Thornhill & Tonya for his Chevrolet Diesel truck.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Hello, we appreciate you taking the time to leave us this feedback. Thanks again for the recommendation, and have an amazing day!

  • 5.0 out of 5
    October 30, 2016

    Our car broke down and we were having to borrow my moms car to get my husband to work. We needed anything to get him there and back because car garage... wouldn't help repair old car. We have no credit we always tried to avoid it but left us in bad spot for this. Everyone turned us down even little used lots because we didn't have a large down payment and no credit score. Then this guy at thornbill called me back everyday, working all angles to get us in something.. Then he called said bring what down payment you have and we got you a car. The most incredible thing its a brand new car. So if your in need these guys will work with you and with patience and a little time they can make it happen. Thank you guys for getting my family back on the road and with ease of mind shouldn't be breaking down in my new car. I love it can't be more blessed . Thanks so much....from one very pleased customer.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Wow! We really appreciate you sharing your experience. We always want you to feel this way after a purchase. If you ever need any more help, our team ...is available to talk!

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