Worst experience ever buying a new truck!
The GM lied to me about price of truck and was very rude to my wife on the phone. The salesman was very nice! But I will never do business with Thornhill again!
We are disappointed to hear that you did not have a more positive experience with us. If you are willing to give us another chance, please reach out to us at (304) 855-1400 to speak to our manager directly.
If I could put zero stars I would. I have heard a lot of people in the past speak negatively about this dealership and it definitely lived up to those rumors. Tried to buy a camper from this dealership (yes I know they are a car dealership) but they did not take any steps in assuring us that what they were selling was completely functioning. Before buying they stated that they would make sure nothing was wrong with the camper before we pulled it off the lot and they clearly did not because the air conditioner needed completely replaced. We bought it on a Friday evening and we could not find out any information for what parts were needed until Monday morning. Instead of giving us until Monday morning to gather all the information needed we had to return it by Sunday to get a refund. We even offered to pay half on the repairs on something they sold us before even knowing how much it was going to be. It was very poor customer service all around and they did not do anything to try and make it right. I hope someone reads this review before buying the camper so they do not get ripped off like we did. They sold it to us for $11,300 so don't let them try to sell it to you for way more. Because even if they get the air conditioner fixed the furnace will need replaced very soon too with other parts because the unit that is in there currently is not made anymore. So repairs will be thousands of dollars when it goes out. Please avoid this camper!
Jacob, thank you for taking the time to leave us feedback about your experience with us. We would like the opportunity to address your concerns. Please reach out to Lee Neal, our General Manager, at (304) 855-1400 when you have a chance. Thank you, and we look forward to hearing from you.
I came in to shop for a new car and was helped by Josh Lawson. The entire experience was awesome! Josh was very friendly and knowledgeable. I would recommend him to anyone looking for a new car. I will definitely tell my friends!
Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Josh Lawson met us as soon as we pulled into the lot. He was friendly and knowledgeable and very intuitive of our needs. He made us feel so welcome, it was more like he was there to help us buy a car, rather than just sell us one. I'm definitely recommending Josh to all my friends and family for their car buying needs.
We appreciate your review about your recent experience with us! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Had a dealer by the name of Josh Lawson that was a great help in helping me figure out what I needed and which kind of vehicle fit my purposes.
0utcast, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Thornhill Superstore, Inc. Please don't hesitate to reach out if there's anything additional we can do for you.
I bought my first Truck from Tonya Helsel. She was great and really knew her stuff
Scott, we're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care!
Tonya Hunt Hesel
Buy your vehicles from Tonya at Thornhill Superstore. She is the best. Not only will you be getting the best possible deal for your money but you will also get a salesperson for life. That's right not only will buy a vehicle but also her undivided attantion before, during and after the sell. And you can not put a price tag on that.
Anna, thank you so much for the positive review! Please let us know if there is anything else we can do for you; we are more than happy to help!
I highly recommend Thornhill Chevrolet if you are in the need of a new/used vehicle! Tonya Hunt Helsel, our sales lady met our needs not only once but twice for my husband & myself! Our 1st purchase was a GMC Yukon & we were treated so well that when my husband was ready to trade, we went back to Thornhill & Tonya for his Chevrolet Diesel truck.
Hello, we appreciate you taking the time to leave us this feedback. Thanks again for the recommendation, and have an amazing day!
The salesperson that helped us (Tonya Helsel) is the absolute best!! She's very knowledgeable in the products and is great at helping you find the vehicle you're looking for!! I highly recommend Thornhill GM Superstore and I would work only with their salesperson, Tonya Helsel!
Hi Hollie, thank you for taking the time to leave a review for us at Thornhill Superstore, Inc.. We're happy we could meet your expectations! We look forward to your next visit! Take care!
Our car broke down and we were having to borrow my moms car to get my husband to work. We needed anything to get him there and back because car garage wouldn't help repair old car. We have no credit we always tried to avoid it but left us in bad spot for this. Everyone turned us down even little used lots because we didn't have a large down payment and no credit score. Then this guy at thornbill called me back everyday, working all angles to get us in something.. Then he called said bring what down payment you have and we got you a car. The most incredible thing its a brand new car. So if your in need these guys will work with you and with patience and a little time they can make it happen. Thank you guys for getting my family back on the road and with ease of mind shouldn't be breaking down in my new car. I love it can't be more blessed . Thanks so much....from one very pleased customer.
Wow! We really appreciate you sharing your experience. We always want you to feel this way after a purchase. If you ever need any more help, our team is available to talk!