Thornhill GM Superstore

Reviews

4.5
(63 reviews)

A dealership’s rating is calculated by averaging its lifetime reviews.

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3.0

Very bad experience.

Recently purchased a new Chevy trax from this dealership trying to upgrade a little from a Mitsubishi Mirage G4. Mysteriously we qualified for the best interest rate but was talked into a higher interest rate. Also that day it was very sunny outside and a dent was overlooked on a supposedly new vehicle on top of the hood that they missed during their exit clean the vehicle up before it leaves the lot. I understand that it was a cheaper suv, but one of the people could have been honest and let us know about the dent and offer to fix it before we drove off of the lot, but it didn’t happen. So, I am stuck now trying to convince this dealership that it was pre existing or return the vehicle. We will not be dealing with this business in the future and will certainly pass along this information. Very bad experience for my family.

Dealer response

Hello, we pride ourselves on providing exceptional service, so we are disappointed to hear that your visit with us was anything less than satisfactory. Here at Thornhill Superstore, INC., we are always looking for ways to improve; we appreciate your input. If you would be willing, we would like to have you contact our manager at (304) 855-1400 to discuss ways we can better serve you in the future.

1.0

Worst experience ever buying a new truck!

The GM lied to me about price of truck and was very rude to my wife on the phone. The salesman was very nice! But I will never do business with Thornhill again!

Dealer response

We are disappointed to hear that you did not have a more positive experience with us. If you are willing to give us another chance, please reach out to us at (304) 855-1400 to speak to our manager directly.

1.0

Avoid

If I could put zero stars I would. I have heard a lot of people in the past speak negatively about this dealership and it definitely lived up to those rumors. Tried to buy a camper from this dealership (yes I know they are a car dealership) but they did not take any steps in assuring us that what they were selling was completely functioning. Before buying they stated that they would make sure nothing was wrong with the camper before we pulled it off the lot and they clearly did not because the air conditioner needed completely replaced. We bought it on a Friday evening and we could not find out any information for what parts were needed until Monday morning. Instead of giving us until Monday morning to gather all the information needed we had to return it by Sunday to get a refund. We even offered to pay half on the repairs on something they sold us before even knowing how much it was going to be. It was very poor customer service all around and they did not do anything to try and make it right. I hope someone reads this review before buying the camper so they do not get ripped off like we did. They sold it to us for $11,300 so don't let them try to sell it to you for way more. Because even if they get the air conditioner fixed the furnace will need replaced very soon too with other parts because the unit that is in there currently is not made anymore. So repairs will be thousands of dollars when it goes out. Please avoid this camper!

Dealer response

Jacob, thank you for taking the time to leave us feedback about your experience with us. We would like the opportunity to address your concerns. Please reach out to Lee Neal, our General Manager, at (304) 855-1400 when you have a chance. Thank you, and we look forward to hearing from you.

5.0

Amazing service!

I came in to shop for a new car and was helped by Josh Lawson. The entire experience was awesome! Josh was very friendly and knowledgeable. I would recommend him to anyone looking for a new car. I will definitely tell my friends!

Dealer response

Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

5.0

Wonderful experience!

Josh Lawson met us as soon as we pulled into the lot. He was friendly and knowledgeable and very intuitive of our needs. He made us feel so welcome, it was more like he was there to help us buy a car, rather than just sell us one. I'm definitely recommending Josh to all my friends and family for their car buying needs.

Dealer response

We appreciate your review about your recent experience with us! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

5.0

great

Had a dealer by the name of Josh Lawson that was a great help in helping me figure out what I needed and which kind of vehicle fit my purposes.

Dealer response

0utcast, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Thornhill Superstore, Inc. Please don't hesitate to reach out if there's anything additional we can do for you.

5.0

Great experience

I bought my first Truck from Tonya Helsel. She was great and really knew her stuff

Dealer response

Scott, we're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care!

5.0

Tonya Hunt Hesel

Buy your vehicles from Tonya at Thornhill Superstore. She is the best. Not only will you be getting the best possible deal for your money but you will also get a salesperson for life. That's right not only will buy a vehicle but also her undivided attantion before, during and after the sell. And you can not put a price tag on that.

Dealer response

Anna, thank you so much for the positive review! Please let us know if there is anything else we can do for you; we are more than happy to help!

5.0

Buyer

I highly recommend Thornhill Chevrolet if you are in the need of a new/used vehicle! Tonya Hunt Helsel, our sales lady met our needs not only once but twice for my husband & myself! Our 1st purchase was a GMC Yukon & we were treated so well that when my husband was ready to trade, we went back to Thornhill & Tonya for his Chevrolet Diesel truck.

Dealer response

Hello, we appreciate you taking the time to leave us this feedback. Thanks again for the recommendation, and have an amazing day!

5.0

Legal Assistant

The salesperson that helped us (Tonya Helsel) is the absolute best!! She's very knowledgeable in the products and is great at helping you find the vehicle you're looking for!! I highly recommend Thornhill GM Superstore and I would work only with their salesperson, Tonya Helsel!

Dealer response

Hi Hollie, thank you for taking the time to leave a review for us at Thornhill Superstore, Inc.. We're happy we could meet your expectations! We look forward to your next visit! Take care!

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