Sheets Chrysler Jeep Dodge

1.0 out of 5 1.0

Reviews

1.0 out of 5 1.0
2 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 1.0 out of 5
    August 14, 2018

    Found the car on Cargurus. It was a "Used 2016 Hyundai Tucson in IMMACULATE condition". Looked at the pics as best I could. Contacted "The Judge", asked... him to walk around the car to actually look for anything that should be listed in the description as far as possible damage(scratches, dents, chips, etc). His response was that there was nothing. The catch? I am in SC and the car was in WV. They would deliver for a fee because I couldnt make it up there. So, it was described as IMMACULATE and someone called THE JUDGE gave his opinion on the fact that it was indeed immaculate, we agreed on a price and they delivered it. I gave them a cert bank check(cash) apon arrival and they gave me a bill of sale....NO TITLE. I was informed via the next phone call, that the title would be mailed, but I didnt receive it for 2 weeks because the title person went on vacation. That sure was inconvenient and inconsiderate. But, they had their check. Then..there's the car. After a couple car washes(about 2 weeks) I started noticing things that I can only assume were "hidden" by the dealer. Multiple paint chips, a small dent above the left front wheel well, a spot on the inside roof liner in the back, and whats worse??? A damaged area on the pass side body molding that was repaired and I assume was blended with Wipe New and as the product got washed off, now I can see it. Along with rim rash on the pass rear wheel which I assume happened when the trim was damaged. Sent all this info to "The Judge" with what I believed would be their "normal responses to complaints" and was not let down. I was told even though the car was described as IMMACULATE, my expectations for a used car were unreasonable. UNREASONABLE FOR A CAR ADVERTISED AS IMMACULATE???? Not even an offer to repair or replace any of the damage. Nor an apology. And, no response from upper management. I sent the emails to Denny Mitchem(The Judge) with the request that he forward them to upper management since I couldnt find the email for Dennis Sheets, the owner. I gave them a chance, they kinda did nothing. The Judges final response to me? "Sorry you dont like the car". I have all the emails of the exchanges. Make up your own mind..... I forgive them, this is just my experience with them. Maybe this will help them improve in the future. Oh yeah, and the 100000 mile warranty advertised, found out from a dealer down here that its cut in half to 50000 miles because Im the 2nd owner. That 1 heck of a surprise. The car was advertised as having a 100000 warranty, I guess at one time..it did; Just not for me. I really do hope Sheets improves their practice. Pics are on Google review. Sincerely....

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    Not Applicable
    Overall Facilities
    3.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 1.0 out of 5
    June 2, 2014

    Brought my jeep in and waited 45 minutes after my appointment to get my car in the shop. Then the service manager couldn't detect the issue I was having.... I took him out for a drive and I pointed out the issue which all of a sudden he could now feel. Don't take your car here unless u have no choice. Very poorly run

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    Not Applicable
    Overall Facilities
    Not Applicable
    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    2 people out of 3 found this review helpful. Did you?