I was very upset about the cost of a repair. Donna from repairs has called and has gone to great lengths to reconcile the situation.! Ty
Responsive however could use some customer service
Brandi was very responsive, she informed me that she is the owner so you can't go wrong speaking to her! When we spoke Brandi had the car on her lot for 57 days (as of today) and when wanted to discuss pricing I was told the the pricing was non negotiable, they had already dropped the price, had spent $1000 on tires and were not going to go any lower. And that someone else was looking at the car as we were speaking. Mind you this is after I sent someone (which in hind site i should have held off on until later in the process) to perform a pre-purchase inspection as I am out of state . As I said she were very responsive when compared to the remainder of the dealers which I had contacted however just be aware of sales tactics such as these. I have no issue with non-negotiable prices however its about relationships and customer service. Honestly if this car is still available I don't know that I would want to purchase from them. Given this experience I don't know how the financing process would be.
They will get you in what you want
We walked into iron Ford looking for a newer car and they not only did that but got us in a brand new car that my husband loves. They were very friendly and great w my four year old. As quick and easy as car buying can be! We will definitely be back for our next car.
Amazing Staff and Great Selection!!
From the moment I walked in to the dealership to the time I purchased my new car the service was amazing! Will Simpson the Internet Sales Manager was very helpful and knowledgeable of the vehicle I was interested in. I felt I was very comfortable with the use of the vehicles options and operation by the time I left. Wanted to say thanks to all the staff!! I will refer my friends and family to Will Simpson and Iron Ford!! Thanks!
Iron Ford- Big time service
Iron Ford (formerly Sparta Ford) is just the place to make you feel comfortable when it comes to service. Their staff is friendly, fast and courteous, very accomodating. I have been a customer since the early 1990's. I trust no one else better than Iron Ford. When it is confidence, it is Iron Ford for me.
Great car buying experience
I came from St. Louis to purchase from Iron Ford after seeing an internet listing for an Acura TL. Who would have thought I would find the exact Acura I was looking for at a Ford store in central Illinois? I was immediately contacted by my salesman Will after making an online inquiry about the vehicle. Soon after meeting him, Will told me he was new to the dealership and to car sales but I would have guessed he had been doing it forever. He was very courteous, professional and a real pleasure to work with. The price of the car was thousands below what I was seeing at the local Acura dealers and they were very fair with my trade value. All in all an excellent experience and I would highly recommend Will and Iron Ford to anyone interested in a pleasurable car buying experience.
I absolutely love Iron Ford in Sparta Illinois!!! Their customer service is like no other and always enjoy the experience with everyone there!! We will always buy from Iron Ford!! Thank you!!
Love Iron Ford
I love Iron Ford!!! My experience is always excellent!! The service department is like no other!!! They are always willing to answer and explain any questions I may have about my Ford!! I will always purchase a Fprd product!!
Customer Service was great!!
Mike McCartney went above and beyond to find me my 4-door jeep!! He spent many many hours looking for what I wanted!! Everyone was very helpful when I went in to purchase it!! This goes to show you that even though I wasn't buying a new Ford they gave me the attention that was needed!!
I am in the process of buying a new vehicle and I visited Your dealership. I talked with Jon meyer and he was Extremely helpful. He answered all my questions In a courteous manner. I will reccomened this dealership To my friends and family after my good experience.