Reviews
Write a reviewDon't Use Them - Dirty Dealers
Let me walk you through my experience with this dealership. ..oh and 0 stars...NONE. I agreed to a price with their salesman Al last night 12SEP at 8pm, on Stock: PN653191. I told him it was a deal. I have all this in email. He responded back with questions on my Dodge Caravan trade in and continued to communicate up until 12:30 the next day 13SEP. I told him I would be down by 5pm on WED 13SEP to close the deal, because I'm up in Woodbridge and had to work. I drive down from Woodbridge after leaving work early and walked in at 5pm to the dealership to be told Al left, went home. I was asked why I was there, I said for a truck, I was asked which one...I gave the gentleman the stock number and then I was told it was sold today. This afternoon as a matter of fact...sometime after 1230 when Al called and emailed me last. So that xxx sold it after agreeing to a price with me less that 16 hours earlier...at about 8pm. He never had the courtesy to contact me again or be there at the dealership (which was probably a good call on his part). Garbage individual and a garbage dealership and leadership group for allowing that behavior. Burns my can because I'm also military and got treated like garbage. I'm pretty xxxx sure the dealer doesn't care and neither does anyone else in the leadership chain, I'm sure you guys made an extra $100 bucks or so. Good on you.
Don't Use Them - Dirty Dealers
Let me walk you through my experience with this dealership. ..oh and 0 stars...NONE. I agreed to a price with their salesman Al last night 12SEP at 8pm, on Stock: PN653191. I told him it was a deal. I have all this in email. He responded back with questions on my Dodge Caravan trade in and continued to communicate up until 12:30 the next day 13SEP. I told him I would be down by 5pm on WED 13SEP to close the deal, because I'm up in Woodbridge and had to work. I drive down from Woodbridge after leaving work early and walked in at 5pm to the dealership to be told Al left, went home. I was asked why I was there, I said for a truck, I was asked which one...I gave the gentleman the stock number and then I was told it was sold today. This afternoon as a matter of fact...sometime after 1230 when Al called and emailed me last. So that xxx sold it after agreeing to a price with me less that 16 hours earlier...at about 8pm. He never had the courtesy to contact me again or be there at the dealership (which was probably a good call on his part). Garbage individual and a garbage dealership and leadership group for allowing that behavior. Burns my can because I'm also military and got treated like garbage. I'm pretty xxxx sure the dealer doesn't care and neither does anyone else in the leadership chain, I'm sure you guys made an extra $100 bucks or so. Good on you.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
Thank you for sharing your experience with us, Andrew. We strive to ensure an excellent experience and we want to learn more about what took place. Please contact us at your convenience. Sincerely, The Team at Safford Chrysler Dodge Jeep Ram & FIAT of Fredericksburg
We had a great experience with this dealer.
We had a great experience with this dealer. Dylan from sales was attentive and knowledgeable and the guy from finance was super friendly and made the process super easy. Great dealership. Dylan Myrick went out of his way to make sure we were happy and show us the features of the new Jeep. We love it. Thank you Safford!
We had a great experience with this dealer.
We had a great experience with this dealer. Dylan from sales was attentive and knowledgeable and the guy from finance was super friendly and made the process super easy. Great dealership. Dylan Myrick went out of his way to make sure we were happy and show us the features of the new Jeep. We love it. Thank you Safford!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Congratulations on your new vehicle. Thank you for writing such a great review about your experience at our dealership! We appreciate the feedback and are pleased that your experience with Dylan was so positive. We do our best to make sure all of our customers leave with the right vehicle and we're glad that you're enjoying yours. We look forward to seeing you again. Sincerely, The Team at Safford Chrysler Dodge Jeep Ram & FIAT of Fredericksburg
Exceptional Service at Safford Chrysler/Jeep/Dodge
This is Peter, Brett Barker, Service Manager worked with me; he did an exceptional job with my 2018 Jeep Wrangler. He took time with his team to diagnosis what was a computer malfunction; my warranty covered the computer issue on top of a front end alignment. I seldom come across such good and thorough service. Brett always followed up with this customer on task what was being done and gave me always a rundown what was going on. I don't know how he operates with staff or other customers but 2nd time working with him, he won over my confidence; now i'll be attending Safford Chrysler/Jeep/Dodge for future services. Thank you Brett Barker and your team for exceptional auto service!
Exceptional Service at Safford Chrysler/Jeep/Dodge
This is Peter, Brett Barker, Service Manager worked with me; he did an exceptional job with my 2018 Jeep Wrangler. He took time with his team to diagnosis what was a computer malfunction; my warranty covered the computer issue on top of a front end alignment. I seldom come across such good and thorough service. Brett always followed up with this customer on task what was being done and gave me always a rundown what was going on. I don't know how he operates with staff or other customers but 2nd time working with him, he won over my confidence; now i'll be attending Safford Chrysler/Jeep/Dodge for future services. Thank you Brett Barker and your team for exceptional auto service!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Your compliments and kind words mean so much to us and our team! We love hearing from satisfied customers, as we work incredibly hard each and every day to ensure that they’re given the fantastic customer service we know they deserve. Thank you for your business and for coming into see us. We hope that we can have the opportunity to work with you again soon. Sincerely, The Team at Safford Chrysler Dodge Jeep Ram & FIAT of Fredericksburg
Since I bought my car, this dealership has been attentive
Since I bought my car, this dealership has been attentive and responsive. The service department is extremely efficient. They always get me in and out in record time. I highly recommend this dealership.
Since I bought my car, this dealership has been attentive
Since I bought my car, this dealership has been attentive and responsive. The service department is extremely efficient. They always get me in and out in record time. I highly recommend this dealership.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are so happy to hear that, thank you!
We have dealt with this company for over 25 years.
We have dealt with this company for over 25 years.thy have always treated us with respect and kindness., Whether it was purchasing a vehicle or getting a vehicle serviced. Our service writer Martha Lewis is fantastic.
We have dealt with this company for over 25 years.
We have dealt with this company for over 25 years.thy have always treated us with respect and kindness., Whether it was purchasing a vehicle or getting a vehicle serviced. Our service writer Martha Lewis is fantastic.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're so happy to hear that, thank you!
Keep up the good work, employees like Martha Lewis in service and Al Alee in sales are good for your company, have more like them on your staff.
New vehicle
Very easy do work with fast and efficient all things on time AAA+++fair price and they even delivered the vehicle to the front door !
New vehicle
Very easy do work with fast and efficient all things on time AAA+++fair price and they even delivered the vehicle to the front door !
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
We are thrilled to hear that, Kirk! Thank you and see you next time!
Terrible Service and not honest
I am only leaving one star because there is no option for less than that. I have gotten the complete run around on my vehicle. I turned my vehicle in on the 11th of May and was told all parts were on hand and they would have it completed in a few days. It is now the 23 rd of May I still do not have my car and over the last few weeks they have completely avoided my phone calls. I am an active duty military member that just returned from combat and this how you get treated when you return. Please do not take your vehicle here and warn all your friends. We just moved here so we missed the reviews please stay away from this dealership.
Terrible Service and not honest
I am only leaving one star because there is no option for less than that. I have gotten the complete run around on my vehicle. I turned my vehicle in on the 11th of May and was told all parts were on hand and they would have it completed in a few days. It is now the 23 rd of May I still do not have my car and over the last few weeks they have completely avoided my phone calls. I am an active duty military member that just returned from combat and this how you get treated when you return. Please do not take your vehicle here and warn all your friends. We just moved here so we missed the reviews please stay away from this dealership.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello CEM, We are very sorry and surprised to hear about your experience with our service department. Your feedback is very important to us and has been given to our management team who would like to speak with you about it. Unfortunately, we are unable to locate your contact information and records based on the name on the review. Please reach out to our Service Director, Rick Evans or Service Manager, Brett Barker at your convenience at (540) 898-7200.
The service was completed in timely manner and a rental
The service was completed in timely manner and a rental from enterprise was given as a loaner. Thank you Mr. Josh.
The service was completed in timely manner and a rental
The service was completed in timely manner and a rental from enterprise was given as a loaner. Thank you Mr. Josh.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
You are so welcome! If there is ever anything else that we can assist you with in the future, please do not hesitate to let us know. Thanks again!
Thank you have a blessed day.
Great staff, work was done professionally and on time,
Great staff, work was done professionally and on time, Thanks Will return for the next service
Great staff, work was done professionally and on time,
Great staff, work was done professionally and on time, Thanks Will return for the next service
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're so happy to hear that, thank you!
Dropped off my vehicle for a 37A Factory Vehicle Safety
Dropped off my vehicle for a 37A Factory Vehicle Safety Recall and asked for a multi-point inspection. Have just over 53,000 miles on my 2021 Ram 1500. Final bill was $536.78 for fuel induction service and to flush the fluid out of the brakes. Also, Gil mentioned that he would have the truck washed and vacuumed. Neither occurred. Overall, the Service was timely, and Gil Brown was friendly. I would say mildly surprised at the $536 bill and the disappointed in the lack of follow through on the washing of the vehicle. Overall time of the visit was about 4 hours total.
Dropped off my vehicle for a 37A Factory Vehicle Safety
Dropped off my vehicle for a 37A Factory Vehicle Safety Recall and asked for a multi-point inspection. Have just over 53,000 miles on my 2021 Ram 1500. Final bill was $536.78 for fuel induction service and to flush the fluid out of the brakes. Also, Gil mentioned that he would have the truck washed and vacuumed. Neither occurred. Overall, the Service was timely, and Gil Brown was friendly. I would say mildly surprised at the $536 bill and the disappointed in the lack of follow through on the washing of the vehicle. Overall time of the visit was about 4 hours total.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to share your feedback with us. We apologize for not following through with the wash and vacuum of your vehicle. This information is very important to us and has been given to our management team to review and look into.