Safford Chrysler Jeep Dodge RAM Fiat of Fredericksburg

Let me walk you through my experience with this dealership. ..oh and 0 stars...NONE. I agreed to a price with their salesman Al last night 12SEP at 8pm, on Stock: PN653191. I told him it was a deal. I have all this in email. He responded back with questions on my Dodge Caravan trade in and continued to communicate up until 12:30 the next day 13SEP. I told him I would be down by 5pm on WED 13SEP to close the deal, because I'm up in Woodbridge and had to work. I drive down from Woodbridge after leaving work early and walked in at 5pm to the dealership to be told Al left, went home. I was asked why I was there, I said for a truck, I was asked which one...I gave the gentleman the stock number and then I was told it was sold today. This afternoon as a matter of fact...sometime after 1230 when Al called and emailed me last. So that xxx sold it after agreeing to a price with me less that 16 hours earlier...at about 8pm. He never had the courtesy to contact me again or be there at the dealership (which was probably a good call on his part). Garbage individual and a garbage dealership and leadership group for allowing that behavior. Burns my can because I'm also military and got treated like garbage. I'm pretty xxxx sure the dealer doesn't care and neither does anyone else in the leadership chain, I'm sure you guys made an extra $100 bucks or so. Good on you.

We had a great experience with this dealer. Dylan from sales was attentive and knowledgeable and the guy from finance was super friendly and made the process super easy. Great dealership. Dylan Myrick went out of his way to make sure we were happy and show us the features of the new Jeep. We love it. Thank you Safford!

This is Peter, Brett Barker, Service Manager worked with me; he did an exceptional job with my 2018 Jeep Wrangler. He took time with his team to diagnosis what was a computer malfunction; my warranty covered the computer issue on top of a front end alignment. I seldom come across such good and thorough service. Brett always followed up with this customer on task what was being done and gave me always a rundown what was going on. I don't know how he operates with staff or other customers but 2nd time working with him, he won over my confidence; now i'll be attending Safford Chrysler/Jeep/Dodge for future services. Thank you Brett Barker and your team for exceptional auto service!

Since I bought my car, this dealership has been attentive and responsive. The service department is extremely efficient. They always get me in and out in record time. I highly recommend this dealership.

We have dealt with this company for over 25 years.thy have always treated us with respect and kindness., Whether it was purchasing a vehicle or getting a vehicle serviced. Our service writer Martha Lewis is fantastic.

Very easy do work with fast and efficient all things on time AAA+++fair price and they even delivered the vehicle to the front door !

I am only leaving one star because there is no option for less than that. I have gotten the complete run around on my vehicle. I turned my vehicle in on the 11th of May and was told all parts were on hand and they would have it completed in a few days. It is now the 23 rd of May I still do not have my car and over the last few weeks they have completely avoided my phone calls. I am an active duty military member that just returned from combat and this how you get treated when you return. Please do not take your vehicle here and warn all your friends. We just moved here so we missed the reviews please stay away from this dealership.

The service was completed in timely manner and a rental from enterprise was given as a loaner. Thank you Mr. Josh.

Great staff, work was done professionally and on time, Thanks Will return for the next service

Dropped off my vehicle for a 37A Factory Vehicle Safety Recall and asked for a multi-point inspection. Have just over 53,000 miles on my 2021 Ram 1500. Final bill was $536.78 for fuel induction service and to flush the fluid out of the brakes. Also, Gil mentioned that he would have the truck washed and vacuumed. Neither occurred. Overall, the Service was timely, and Gil Brown was friendly. I would say mildly surprised at the $536 bill and the disappointed in the lack of follow through on the washing of the vehicle. Overall time of the visit was about 4 hours total.