Safford Chrysler Jeep Dodge RAM Fiat of

Efficient and thorough, their team worked well to resolve all issues. Will return again soon

Express two hours oil change and state inspection with a appointment little long waiting room hot sat in parts department

Scott Cramsey took care of my 300 for a recall and other vehicle maintenance updates. He is trustworthy and transparent. He kept me updated on everything that needed to be done and wasn't pushy to get stuff done that was recommended. My car was done sooner than the expected time frame that was told to me when I dropped it off. I highly recommend him to take care of anyone's car needs. He is a very nice person. Thanks a bunch, Scott! Jackie W.

I made an appointment over the phone to drop off our 2021 Jeep for what should have been a routine software update recall around 2 p.m. on Tuesday, June 24, 2025. At drop-off, we were told the update could take up to six hours and that the vehicle might need to stay overnight. That seemed reasonable. However, 24 hours later, I had still not received any communication—no call, no text—from a service advisor with an update. I called the dealership several times, only to be transferred repeatedly to a service advisor who never answered. After getting nowhere by phone, my wife and I drove to the dealership to check on the status ourselves. To our surprise, the vehicle was not ready. In fact, the recall work hadn’t even been started. We were told it was still “next in the queue.” I fail to understand how a vehicle with a scheduled appointment can sit untouched for over 24 hours. What is the point of scheduling an appointment if there’s no commitment to begin the work that day? There was also zero proactive communication from the service team—no update, no explanation. In a past life, I worked in service. For something as mundane as a software update, we used vehicle chargers. You connect the charger, start the update, and click “Next” between modules as needed. As long as the battery is maintained, there’s no risk of failure, and no need for constant monitoring. You check in occasionally while tending to more complex repairs. It's not difficult—it just requires basic coordination and common sense. Unfortunately, this isn’t the first time this dealership has dropped the ball. During a prior visit, we specifically requested recall work and a safety inspection. The inspection was never completed. I gave the local dealership another chance. They blew it—again. I can’t recommend this dealership to anyone. I’ll go out of my way to avoid it in the future, even if it means driving an hour to a service center that respects its customers' time and honors its commitments.

I made an appointment over the phone to drop off our 2021 Jeep for what should have been a routine software update recall around 2 p.m. on Tuesday, June 24, 2025. At drop-off, we were told the update could take up to six hours and that the vehicle might need to stay overnight. That seemed reasonable. However, 24 hours later, I had still not received any communication—no call, no text—from a service advisor with an update. I called the dealership several times, only to be transferred repeatedly to a service advisor who never answered. After getting nowhere by phone, my wife and I drove to the dealership to check on the status ourselves. To our surprise, the vehicle was not ready. In fact, the recall work hadn’t even been started. We were told it was still “next in the queue.” I fail to understand how a vehicle with a scheduled appointment can sit untouched for over 24 hours. What is the point of scheduling an appointment if there’s no commitment to begin the work that day? There was also zero proactive communication from the service team—no update, no explanation. In a past life, I worked in service. For something as mundane as a software update, we used vehicle chargers. You connect the charger, start the update, and click “Next” between modules as needed. As long as the battery is maintained, there’s no risk of failure, and no need for constant monitoring. You check in occasionally while tending to more complex repairs. It's not difficult—it just requires basic coordination and common sense. Unfortunately, this isn’t the first time this dealership has dropped the ball. During a prior visit, we specifically requested recall work and a safety inspection. The inspection was never completed. I gave the local dealership another chance. They blew it—again. I can’t recommend this dealership to anyone. I’ll go out of my way to avoid it in the future, even if it means driving an hour to a service center that respects its customers' time and honors its commitments.

Josh, Mark and the entire team were great! I’ll come back for my next major servicing.

Oil change and yearly inspection. Top notch service, as usual. Always cognizant of my time also!!

Great dealership they really worked with me Leslie, Roger, Hank and especially Mike were awesome and I can't thank them enough. Thanks again guys

BEWARE!!. Vehicle was purchased and still under warranty and dealership did not follow through with recommended repairs and fails to communicate.

Fast and easy process. Very friendly, they went above and beyond with making my kids, and I feel comfortable!