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Safford Chrysler Jeep Dodge RAM Fiat of Fredericksburg

(1,235 reviews)
2015 state dealer award View 2 awards
2015 state dealer award
2015 consumer dealer award

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(1,235 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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My wife recently had her Jeep Cherokee Latitude serviced

My wife recently had her Jeep Cherokee Latitude serviced at Safford (tire rotation and oil change). Afterwards Mr. Joe Cousineau Service advisor, pointed out some areas around the windshield that were brittle and breaking apart. He advised that the windshield corner trim be replaced soon. Two pieces were needed and Safford parts department had them in stock. My wife was able to acquire what the parts for roughly $40 and Mr. Cousineau took a moment to help her pop them on before leaving. We truly appreciate the top notch customer service. We highly recommend Safford for your car repair needs.

My wife recently had her Jeep Cherokee Latitude serviced

My wife recently had her Jeep Cherokee Latitude serviced at Safford (tire rotation and oil change). Afterwards Mr. Joe Cousineau Service advisor, pointed out some areas around the windshield that were brittle and breaking apart. He advised that the windshield corner trim be replaced soon. Two pieces were needed and Safford parts department had them in stock. My wife was able to acquire what the parts for roughly $40 and Mr. Cousineau took a moment to help her pop them on before leaving. We truly appreciate the top notch customer service. We highly recommend Safford for your car repair needs.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Derrick! We're so glad to hear that you are happy with the service that you recieved from Joe and we'll be sure to pass along your very kind words. Thank you!

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Staff was knowledgeable, friendly, and efficient.

Staff was knowledgeable, friendly, and efficient. Smooth buying experience. Sales person Jamar was exceptional. Finance department was streamlined and quick.

Staff was knowledgeable, friendly, and efficient.

Staff was knowledgeable, friendly, and efficient. Smooth buying experience. Sales person Jamar was exceptional. Finance department was streamlined and quick.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

That's so great to hear! Thank you!

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The experience was awesome.

The experience was awesome. Our dealer Sammy was top notch. He answered our questions, provided several options within our requested budget, made follow up phone calls and even stood out in the rain with us when we had limited time to look at vehicles.

The experience was awesome.

The experience was awesome. Our dealer Sammy was top notch. He answered our questions, provided several options within our requested budget, made follow up phone calls and even stood out in the rain with us when we had limited time to look at vehicles.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

We are thrilled to hear that, thank you!

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Service department is excellent.

Service department is excellent. Like working with “my” service representative. He is very good to me.

Service department is excellent.

Service department is excellent. Like working with “my” service representative. He is very good to me.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

Great to hear, thank you!

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Provided speedy service to take care of my vehicle.

Provided speedy service to take care of my vehicle. Could have provided more details when performing the service.

Provided speedy service to take care of my vehicle.

Provided speedy service to take care of my vehicle. Could have provided more details when performing the service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

Thank you for your feedback. This information will be given to our management team to review.

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Amazing customer service and seamless process.

Amazing customer service and seamless process. There was never a question unanswered and I was able to get a great deal on an immaculate vehicle! This is my 4th vehicle purchased from Safford Fredericksburg; I won't go anywhere else.

Amazing customer service and seamless process.

Amazing customer service and seamless process. There was never a question unanswered and I was able to get a great deal on an immaculate vehicle! This is my 4th vehicle purchased from Safford Fredericksburg; I won't go anywhere else.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We are so happy to hear that, thank you!

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Amazing customer service and seamless process.

Amazing customer service and seamless process. There was never a question unanswered and I was able to get a great deal on an immaculate vehicle! This is my 4th vehicle purchased from Safford Fredericksburg; I won't go anywhere else.

Amazing customer service and seamless process.

Amazing customer service and seamless process. There was never a question unanswered and I was able to get a great deal on an immaculate vehicle! This is my 4th vehicle purchased from Safford Fredericksburg; I won't go anywhere else.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for your very kind feedback - we appreciate it!

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I took my car in for various repairs, tires and

I took my car in for various repairs, tires and inspection. Same day service. Estimate was accurate and reasonable. Staff were very helpful and pleasant. I will Return.

I took my car in for various repairs, tires and

I took my car in for various repairs, tires and inspection. Same day service. Estimate was accurate and reasonable. Staff were very helpful and pleasant. I will Return.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

We are so happy to hear that, Jim! Thank you!

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Gil provided excellent service advice.

Gil provided excellent service advice. My auto technician, Jeff, serviced my car with top notch skills.

Gil provided excellent service advice.

Gil provided excellent service advice. My auto technician, Jeff, serviced my car with top notch skills.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

We're happy to hear that, thank you!

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Jamie Fox was very professional and easy to work with the

Jamie Fox was very professional and easy to work with the entire time we were looking. No pressure, he didn't rush us, and a joy to work with. Thank you for finding what we were looking for! We love our Jeep Rubicon!

Jamie Fox was very professional and easy to work with the

Jamie Fox was very professional and easy to work with the entire time we were looking. No pressure, he didn't rush us, and a joy to work with. Thank you for finding what we were looking for! We love our Jeep Rubicon!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Dealer response

That's so great to hear, Sandy! Thank you and Congratulations on your Jeep - we hope that you are enjoying it!

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