Napa Nissan

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(14 reviews)
Visit Napa Nissan
Sales hours: 9:00am to 7:00pm
Service hours: 7:30am to 5:00pm
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Sales Service
Monday 9:00am–7:00pm 7:30am–5:00pm
Tuesday 9:00am–7:00pm 7:30am–5:00pm
Wednesday 9:00am–7:00pm 7:30am–5:00pm
Thursday 9:00am–7:00pm 7:30am–5:00pm
Friday 9:00am–7:00pm 7:30am–5:00pm
Saturday 9:00am–6:00pm 8:00am–2:00pm
Sunday 11:00am–6:00pm Closed
New (707) 531-7831 (707) 531-7831
Used (707) 531-7854 (707) 531-7854
Service (707) 531-7849 (707) 531-7849

Inventory

See all 61 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since August 2007.
Napa Nissan has been serving Northern California for over 54 years from the Napa Valley Wine Country. Our convenient location on Soscol Avenue on Napa's Auto Row (just off of Highway 29) makes us your premier new and used Nissan dealer!

Our sales department has one purpose: to exceed your expectations from test drive to delivery. Our professional sales team is committed to a no-pressure high integrity approach to you ownership experience.
Serving Northern California for over 54 years

Service center

Phone number (707) 531-7849

Service hours

Monday
7:30am–5:00pm
Tuesday
7:30am–5:00pm
Wednesday
7:30am–5:00pm
Thursday
7:30am–5:00pm
Friday
7:30am–5:00pm
Saturday
8:00am–2:00pm
Sunday
Closed

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating.
(14 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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2.0

Saw a low price, contacted the dealership only to have

Saw a low price, contacted the dealership only to have found out the car “sold” should have known from the stock photos it was just the “bait and hook” they had no other cars for “that price” dishonest from the start.

2.0

Saw a low price, contacted the dealership only to have

Saw a low price, contacted the dealership only to have found out the car “sold” should have known from the stock photos it was just the “bait and hook” they had no other cars for “that price” dishonest from the start.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Dealer response

Tim Please contact me with further details on the vehicle that you showed interest in so I can check into your concern.

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5.0

I’m very pleased with Napa Nissan.

I’m very pleased with Napa Nissan. I took my car in for a repair and Scott was very helpful so big kudos to him. While I was sitting in the waiting room Kip came in to make sure I was comfortable or if I needed anything. I told him I was thinking about walking down to Target to kill time. Kip offered to take me there. They all went over and above customer satisfaction in my book. Not one person tried to pressure me into trading in my car. I will go there the next time I decide to go for a trade in! Thank You Scott and Kip

5.0

I’m very pleased with Napa Nissan.

I’m very pleased with Napa Nissan. I took my car in for a repair and Scott was very helpful so big kudos to him. While I was sitting in the waiting room Kip came in to make sure I was comfortable or if I needed anything. I told him I was thinking about walking down to Target to kill time. Kip offered to take me there. They all went over and above customer satisfaction in my book. Not one person tried to pressure me into trading in my car. I will go there the next time I decide to go for a trade in! Thank You Scott and Kip

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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5.0

I wanted to say thank you to Keith our sales rep, Robin

I wanted to say thank you to Keith our sales rep, Robin our finance woman and the owner of Napa Nissan. You have all made a single mom of 3 very happy. Napa Nissan is a great place to buy a vehicle, they honored a misprint on the price for us and they really do keep their used automobiles on the lot in pristine shape. We purchased a 2013 Kia Sorento LX and we couldn't be happier. Napa Nissan took care of cleaning the car very well both inside and out. The friendly greeting by Keith at the door and Robin even came out of the office to say hi to us before we took the vehicle for a test spin. The vehicle ran like a champ and we were even presented with information on the last several services of the vehicle before purchasing it so we could see how well maintained it was. I have purchased many cars in my lifetime and have never had a more pleasant experience than I did with Napa Nissan. In the future I would much rather go to Napa Nissan where although it is a smaller dealership, it is a much more enjoyable experience than any of the huge lot dealerships I have been to in the past that really didn't care about the customers. Napa Nissan really does care about their customers and they now have 3 more repeat cusomers. Thank you again Robin, Keith and the owner of Napa Nissan. From your new customers. Brent, Gloria and Brianna.

5.0

I wanted to say thank you to Keith our sales rep, Robin

I wanted to say thank you to Keith our sales rep, Robin our finance woman and the owner of Napa Nissan. You have all made a single mom of 3 very happy. Napa Nissan is a great place to buy a vehicle, they honored a misprint on the price for us and they really do keep their used automobiles on the lot in pristine shape. We purchased a 2013 Kia Sorento LX and we couldn't be happier. Napa Nissan took care of cleaning the car very well both inside and out. The friendly greeting by Keith at the door and Robin even came out of the office to say hi to us before we took the vehicle for a test spin. The vehicle ran like a champ and we were even presented with information on the last several services of the vehicle before purchasing it so we could see how well maintained it was. I have purchased many cars in my lifetime and have never had a more pleasant experience than I did with Napa Nissan. In the future I would much rather go to Napa Nissan where although it is a smaller dealership, it is a much more enjoyable experience than any of the huge lot dealerships I have been to in the past that really didn't care about the customers. Napa Nissan really does care about their customers and they now have 3 more repeat cusomers. Thank you again Robin, Keith and the owner of Napa Nissan. From your new customers. Brent, Gloria and Brianna.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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2.0

We were negotiating on a truck and the gal just quit...

We were negotiating on a truck and the gal just quit responding...I still have no reason as to why...

2.0

We were negotiating on a truck and the gal just quit...

We were negotiating on a truck and the gal just quit responding...I still have no reason as to why...

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a used car
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5.0

Napa was the best company for my wife and I to buy a car...

Napa was the best company for my wife and I to buy a car from! Everyone there is so kind but we did want to give credit to their wonderful girl in finance, Robin Benson. She gave beautiful customer service and was so patient working with us to make sure we got the warranty we wanted. Robin is just another example of how genuine and friendly the staff are at Nissan. Thank you all!

5.0

Napa was the best company for my wife and I to buy a car...

Napa was the best company for my wife and I to buy a car from! Everyone there is so kind but we did want to give credit to their wonderful girl in finance, Robin Benson. She gave beautiful customer service and was so patient working with us to make sure we got the warranty we wanted. Robin is just another example of how genuine and friendly the staff are at Nissan. Thank you all!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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5.0

Sandra Gillam was very kind and deserves praise, being a...

Sandra Gillam was very kind and deserves praise, being a good rep for the Nissan company. Sometimes good customer service is what truly sells. We didn't buy a car yet but we wanted her to be noticed. We really appreciated the things she's done for us.

5.0

Sandra Gillam was very kind and deserves praise, being a...

Sandra Gillam was very kind and deserves praise, being a good rep for the Nissan company. Sometimes good customer service is what truly sells. We didn't buy a car yet but we wanted her to be noticed. We really appreciated the things she's done for us.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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1.0

Car Battery Buyer BEWARE!!!

Purchased new car battery from Parts Dept. in March, 2020. Car sat in carport since November 1, 2020 due to lay-off and Covid-19. Tried to start in February, 2021, but would not start. Determined only 2V in battery. Napa Nissan will not honor free replacement with vehicle due to Service Dept. request. That was not conveyed at purchase. I recommend auto parts store that will check/charge battery for FREE!!! If needed, purchase battery from store which will then honor their word. I'm never going back to Napa Nissan!!!

1.0

Car Battery Buyer BEWARE!!!

Purchased new car battery from Parts Dept. in March, 2020. Car sat in carport since November 1, 2020 due to lay-off and Covid-19. Tried to start in February, 2021, but would not start. Determined only 2V in battery. Napa Nissan will not honor free replacement with vehicle due to Service Dept. request. That was not conveyed at purchase. I recommend auto parts store that will check/charge battery for FREE!!! If needed, purchase battery from store which will then honor their word. I'm never going back to Napa Nissan!!!

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hi there, I would like to get some more details about your experience with us.

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5.0

FIRST CLASS

This is the best dealership that I have ever done business with.They treat you like your part of a family.They have been a Nissan dealer for over 50years and I would think over that many years you build a lot of relationships and you feel it from customers and the employees.

5.0

FIRST CLASS

This is the best dealership that I have ever done business with.They treat you like your part of a family.They have been a Nissan dealer for over 50years and I would think over that many years you build a lot of relationships and you feel it from customers and the employees.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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5.0

leasing an automobile at Napa Nissan

My experience was prompt and very pleasant. From the paperwork process to the car it's self. ,and outsideThe car was immaculate inside. A few days later the was a follow up from the manager if I was satisfied.

5.0

leasing an automobile at Napa Nissan

My experience was prompt and very pleasant. From the paperwork process to the car it's self. ,and outsideThe car was immaculate inside. A few days later the was a follow up from the manager if I was satisfied.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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5.0

Excellent people and great service

The people and service were great, easy no pressure experience. Would recommend others to visit showroom. Love the vehicle for a fair price and trade in.

5.0

Excellent people and great service

The people and service were great, easy no pressure experience. Would recommend others to visit showroom. Love the vehicle for a fair price and trade in.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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