The Kia Store Clarksville

It was great! Went in for an upgrade from a mercury sable and immediately felt welcome. Plus the service was amazing.

Stay away this dealership. They let my vehicle get hail damaged while in their care then told me it was my fault. And since they won’t even extend a loss value voucher on the lease. What a shame. Stay away. Not a honest person in the building

I traded in my 2017 Nissan pathfinder vehicle last year. I was told that I had to get a 2024 Kia seltos because it would be the only vehicle that could carry the $3,000 of negative equity from my old car. Despite wanting a third-row vehicle to be able to expand my family, Donna assured me this was the only way to fix my negative equity issue. She explained to me that the higher payments would help pay off the negative equity and after one year I would be able to trade my car in for a third-row vehicle. Against my better judgement I got the car that Donna picked out to help my family. Fast forward to one year later when I am supposed to trade in my vehicle for a third row. I was told that my car has depreciated roughly $16,000. I went to Kia in Clarksville to figure out what my options are and how something that was suppose to help me get out of negative equity put me way farther in negative equity. The manager told me that no one can estimate how much a car will depreciate, which I understand, but for my car to loose half of its value in one year when it is in the same condition it left the lot, it’s insane. I have only put 12,000 miles on the vehicle and have stayed up on all maintenance. Now I am stuck paying the price of two brand new 2024 Kia seltos but only have possession of one! This just proves that Kia’s are poorly made and the Kia store is not about customer satisfaction. When I talked to the manager today I was told I could switch to a smaller vehicle for a higher monthly payment. I will never recommend Kia to anyone else and I refuse to be the victim of Kia again. I will not be trading in this vehicle for another Kia.

Our sales person was right on point aaron found exactly what we wanted .a k5 white. We traded a 2020 optima. Everyone was very courteous. Your financial gentleman i belive he goes by gb a army vet he was a ranger special forces. Very well mannered.my wife was very pleased. We could not ask for a better experience and will continue with this store. Service manager explained about the need for service and we will use this service. Thank again for a great experience

Exceptional service at each stage of what I have normally viewed as a difficult and drawn out process. Several people played a role in ensuring I understood the steps, the pricing in detail, and then all the added vehicle nuances to ensure I knew how to make the most of the cool features. Highly recommend this team and this is our second vehicle through them in 2 years because our first experience was so nice for my wife’s vehicle.

See the KIA review I just submitted that describes our experience at the recent two visits

Red flags from the very beginning, should of kept on driving. Liars from the beginning. Was told they had a car we had seen on the internet. My son called on the day we made the 3 hour drive down the said "Yes, we have it on the lot.. 1 hour away we called again they sad yes, it's here.. We get there, no one knew where it was. Then they said oh, it's at our sister dealership 15 minutes away but if you drive over there to test drive it you will have to come back here to fill out the paperwork.. 😳😳 Then they said we have this other car.. It was a nice looking car. low miles. Scott the general sales manager said if you find anything wrong with this we will make it right.. KNOWING this was my son's first major car purchase. My son took it to work put it up on the lift and found a pretty significant oil Leek. Contacted Scott, and he was great.. said bring it back the folling weekend we will get you a loaner and get it fixed.. we made the 3 hour drive dropped it off with high hopes.. their service guy not knowing starting rattling off all the stuff he saw wrong to my son not knowing it was supposed to be fixed by them.. we still had hope at this time.. they had it 2 weeks called said it was done.. We made the 3 hour 1 way drive you could tell they did absolutely nothing they didn't even clean the oil off the engine where it had leaked. they said leave it we will fix it they had it another week. called said it's done.. made the 3 hour drive again we are beyond furious. Still oil leek... called again.. the atleast replaced a hose. at this time they had it almost a month. We took it home still leaking oil just kept up on it.. Fast forward 8 month.. the engine is blown because of a recall.. Kia in Clarksville won't return calls. Kia in Terre Haute has been very responsive,respectful and informative.. Kia overall sucks.. The people at Clarksville are very rude and disrespectful and really live up to the "used"car salesman name..

My husband and I went to the Kia store on a referral from a friend. Never imagined I would be leaving with a brand new car but after a lot of soul searching, and second guessing ourselves and more importantly a lot of work on James Battley’s part, we found our dream vehicle! We love it and Thank James for his time, patience, and dedication to helping us find the right fit for us!

Buyer Beware!!!!! I saw so many bad reviews about them trying their hardest to get out of warranties & should’ve listened. Don’t take this review with a grain of salt!! My boyfriend bought a 2019 used Optima literally less than 2 weeks ago & ever since it’s had one problem after another. Not even a day of having it & the check engine light came on for a “misfire on cylinder 4” & that’s not something that just happens in a day, so they obviously cleared the code before selling. Huge hassle to getting that taken care of & when we went in to get that fixed, one of their employees even admitted that it was a “history code” so they DID clear it. A couple of days ago, took it to Meinike because it was having wheel problems from day 1 - the service tech said & gave us written proof that the passenger front wheel bearing was in horrible condition & the outer tire rod was bad which would be $1k in repairs (again less than 2 weeks of having it) & then to discuss with them about fixing that issue now, it turned into just them arguing back & forth basically trying to get out of warranty & saying “well we’ll have to see if we can fix that.” In the midst of all that arguing, the service tech Sean said he’d schedule an appointment for Thursday at 10:30. Get there Thursday at 10:30 & supposedly no appointment for it. They “worked us in” & then proceeded to never contact us until we had to CALL THEM an hour before they closed to get an answer and/or even his car back. Their answer was that nothing was wrong with the car & they heard nothing but also didn’t even bother taking it up to highway speeds & properly looking it over. You have to be deaf to not hear ANYTHING. It’s soooo loud & why would another certified automotive place lie about something being wrong?? Their GM Scott’s answer to that was “well I mean I wouldn’t take a car to Meinike” & their tech on the phone when we called & even Scott both said “well what are we gonna do it’s 5:30?” Like you tell me?? You had the car all day & didn’t even contact me?? And we’re not basing an important problem with the car that they diagnosed & needs to be fixed based off opinions on another automotive shop because you don’t like them. Either way, they diagnosed it & it needs to be taken care of by KIA. AGAIN, had the car exactly 2 weeks 6/27 & wheel bearing/tire rod issues don’t happen within that time frame & it’s a 2019. So shows the integrity of their cars & clearly their teams. If this is how they sell their used Kia’s then I would go somewhere else in an INSTANT. This has been the worst experience ever at a dealership. I’ve always heard such bad things about Kia Clarksville but never thought it’d be us in this situation for some silly reason. Whether it was used or not, clearly they’re cool with selling it in bad condition as long as it’s cheap for them, even though it’s a driving advertisement! Like why is a 2019 having this many issues?? You should want to sell it in good condition basically saying even when used, they’re still great cars but CLEARLY not.

We went to purchase a 2024 Kia forte. Sat down to do the deal and the price online and the price in store were different. Asked to see in writing that you cannot combine low APR offers with customer cash and was told no by the sales manager and the he didn’t have to show us or honor the online pricing. We would have paid the extra if shown in writing that it couldn’t be combined but Nick refused and said it couldn’t be done.