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Schmidt Chevrolet Buick GMC of Mt Vernon

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (41 reviews)

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (41 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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No follow up

Requested vehicle info and got and email but staff never responded to me. I bought a different Suburban the next day since that dealership did respond and take the time to answer my questions. Overall it was poor and a lost sale on a Suburban.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Dealer response

Bryan, thank you for alerting us of this issue. Our top priority is delivering 100% customer satisfaction, and we'd like to extend our sincerest apologies for your recent experience. WE would really appreciate the chance to speak with you regarding this matter so we might work toward a resolution. Please visit us at your earliest convenience. Sincerely, Matt King mattking79@yahoo.com or (618)242-5100

Great Service, Clean Facility

The service department told me I needed to change my oil because of an Onstar notification. They got me right in the next day.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Clean facility. Thorough service. Professional

Ease of scheduling Good records kept on service Timing of car in shop Friendliness of personnel Established facility with excellent and highly trained personnel

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great service

No problems when I took vehicle to have serviced. I dropped vehicle off on way to work & picked up on way home.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great People

They are always willing to work with me on a date and time to come have the work done on my car. They complete my work in a timely manor. Everyone is always friendly and helpful.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 4.0
  • Quality of repair 4.0
  • Overall facilities 4.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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GM's Problem - Not the dealership

I am pleased with the quality of the work performed in the service department at Schmidt Chevrolet. I am not pleased with GM's engineer's stating that he has driven worse in regard to his assessment of the vibration issue that has plagued my truck ! The dealership facilitated the purchase of the truck, but GM is responsible for the manufactured product. I only have high praise for the service department. They are governed by GM on what they are instructed to do to repair vehicles with this unknown vibration issue ! Frankly, I wish I had kept my 2013 Black Diamond Avalanche. This has been going on for weeks and it it very tiresome to return time and time again for additional pico scope tests ! Yes, please feel free to publish my response ! I seriously doubt that is going to occur ! I have not yet received one reply from all of my emails to GM, nor any response in regard to my letter to General Motors top executives !

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Nice people

I have been getting my car repaired here for many years. Jim Hart is great to deal with.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Great service

We have bought several cars and we have been satisfied with both buying and service depts.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Great Dealership

I have my vehicle serviced at Schmidt and am always very pleased. Everyone is always both helpful and friendly. Keep up the Good Work

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Keys made in service

Everyone at the dealership is very nice and professional.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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