Reviews
Write a reviewGreat management
Wow... Until I encountered this dealership, I always thought company mottos were simply meaningless and decorative artificial quotes that were used to catch the average consumer's attention. Let me tell you, the team at Dave Sinclair truly live by their motto: "If it's not right, we'll make it right!" I initially had a few minor issues and concerns in regards to the truck that I was interested in. They were extremely patient with me and answered all of my questions and reassured me with their extensive knowledge of their product. Ms/Mrs Schroeder (the manager) was extremely helpful and would even call my number personally to answer any questions I might have had and to schedule an appointment to test drive the truck I was interested in. Nowadays, managers only seem to come out whenever the costumer is close to buying a vehicle and there is an issue, which is sad. This was not the case at Dave Sinclair. The manager went above and beyond in order to gain my trust and my business, from the beginning I just felt very comfortable and felt like I could trust her all the way. This for me, is VERY important. I also felt very comfortable dealing with the salesman assigned to me, Kevin, who is awesome and instantly built some rapport with me (his son is also in the Army and went to Basic Combat Training where I am currently stationed at). It is small details like these that gain my business right away, they assigned someone they knew wouldn't screw me over, in the Army we are all pretty much brothers and sisters, screwing over a fellow battle buddy of his son's would basically be like screwing over his son's brother or best friend, at least that's how I would feel if anyone in my family tried to screw over another soldier. Anyway, (getting off topic here) Kevin gave me the best deal from the get go. How do I know this? Well, I always shop around before buying a vehicle, no other dealership came even close to the deal Kevin offered me. Except for one dealership, HOWEVER, their truck was a 2WD and NOT a 4x4! I was skeptical at first, so I looked up the VIN and the truck was clean and clear. No damage, no scratches, nothing... This was one of those times where the saying "this is too good to be true" was actually false. The deal was good, and there was no catch, no hidden fees, just good customer service and a deep sense of caring for their customers. EVEN the general manager came out to shake my hand and answer any questions I had, I've never experienced that before at any other dealership. In conclusion, I am extremely glad I drove two hours in order to visit this dealership. I am stationed in Fort Leonard Wood and the dealerships around the base are sketchy. These guys took care of me and even gave me a military discount along with a military cash rebate, without me even asking! Dave Sinclair is awesome (how many times have I used the word "awesome" already?) and I will definitely be coming back again whenever I need to purchase another vehicle. So if you want the best trade in offer you can get (with no low ball offers like some other dealerships) the best deals on vehicles and the best customer service experience, make sure you come to this dealership first! Trust me, it will also be your last stop! =] P.S. Make sure you request Kevin, he will take care of you! When dealing with the finance guy, remember to be clear about what you want and don't want with the purchase of your vehicle. Like in any other dealership, ALWAYS check your numbers and make sure everything is good to go in order to avoid any hiccups along the way! If you have any issues (which I highly doubt you will at this dealership) make sure you contact Ms/Mrs Schroeder! She is on YOUR side and will gladly help you out if any issues or concerns arise. Sorry for the long review! That's how good these guys are!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great Hometown dealership
We are Hometown shoppers and Dave Sinclair Dodge, Chrysler, Jeep dealership is right here in Pacific We have dealt with their sales person, Ed Mudd for over 20 years and just purchased our newest vehicle with his help. The service department is one of the best. We have always had GREAT service for any of our vehicles. I would recommend this dealership to anyone.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Good people
As always we enjoy working with Joe Perniciaro and his crew. As we have come to expect, friendly, knowledgeable and professional.
- Customer service 1.0
- Buying process 1.0
- Quality of repair —
- Overall facilities 1.0
- Overall experience 1.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
great service
Excellent service! Freindly and seemingly sincere sales people. Anthony was my sales person but the other people seemed very nice too.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Amazing customer care!
The entire staff, including Mr. Sinclair himself, was very nice and considerate. They were great to work with and we will definitely buy from them and Dan Dell, our salesman, again! Thank you gentlemen!!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you Mr. Martin for submitting your review. We greatly appreciate you taking the time to go online and fill it out. At Dave Sinclair CDJR we do strive on making your experience here enjoyable and hassle free. Customer Service is our #1 Goal. Thank you again and may you and your family have a Happy Thanksgiving! Respectfully, Jane Schroeder E-Commerce Manager
Pretty smooth experience.
Recently purchased a used 2014 Challenger from this dealer. Great car, reasonable price and they found me good financing. I was particularly impressed by Jane Schroeder, who handles the incoming internet inquiries. She was very responsive during the process, always answered my phone calls and emails right away.
- Customer service 4.0
- Buying process 4.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you Mr. Boone for taking the time to go online to let us know how your experience here at Dave Sinclair CDJR was. I personally want to thank you for the extremely nice comments you made regarding my responses to you. It is my goal to make sure that all customers are well taken care of and they receive a prompt reply in return. Please let me know if there is anything you need I will be more than happy to assist you. I hope you are enjoying your Dodge Challenger as much as I enjoy mine. Thank you again Mr. Boone. I would like to wish you and your family a Happy Thanksgiving! Respectfully, Jane Schroeder
Second car I've bought here. Great prices.
I had a great experience working with Dan. He got me the best deal, and went out of his way to help me find the right car. I bought a Dodge Journey 2016 and I love it!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Kim, I personally want to thank you for taking the time to go online and give Dave Sinclair CDJR a 5 Star Review. So happy to hear that you love your New Dodge Journey and the great experience you had. Dan is a great Sales Associate and makes sure the customer is well satisfied with their purchase. The Dodge Journey is a beautiful vehicle and with the 3rd row seating gives you that extra room you are looking for. Please let us know if there is anything we can do for you in the future. Thank you again Kim for contacting Dave Sinclair CDJR. I personally want to wish you and your family a Happy Thanksgiving. Respectfully, Jane Schroeder, E-Commerce Manager
Happy customer
Friendly and easy to deal with would buy another car there
- Customer service 4.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 1.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Jeep Angel
I purchased my 3rd Jeep from Dave Sinclair in Pacific Missouri. The overall buying experience with this dealer was terrific. I had a certain price in mind for my trade in and the deal went hassle free. My salesman was great. I would recommend this dealership to anyone wanting to purchase a vehicle. My Jeep is the second purchase from this dealership. In January my grandson purchased a Dodge Challenger. I returned to this dealership because of the experience from January.
- Customer service —
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Happy Customer
Overall very satisfied. Love my new vehicle and the staff is very friendly.
- Customer service 4.0
- Buying process 4.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase