Flower Motor Company

A few weeks ago, I reached out to Flower Motor Company Chrysler Dodge Jeep Ram in Montrose, Colorado, regarding repairs for my 2021 RAM truck. I specifically mentioned my desire to avoid long wait times at my local dealership. The company assured me that the repairs would be completed promptly within two days, emphasizing their understanding of the issue and the availability of the necessary parts. However, the following day, my vehicle received minimal attention, and I later discovered that the required parts were on backorder for several weeks. Disappointed and frustrated, I retrieved my vehicle from the Service Department without any explanation or apologies. The lack of care and competence displayed by Flower Motor Company in Montrose is entirely unacceptable. I have no intention of returning to this dealership, as their behavior demonstrated a lack of empathy and customer service.

I was looking at the Nissan Titan XD Platinum they had listed for $38000. I put in an offer for $34000 and they wouldn't accept it and gave me a counter offer for $36000. I looked in the glove box a found a loan contract that Flower sold in 2019 for little over $39000. I told the sales guy that I found two other exact same truck with less miles for $29999 and $31000. What disappointed me is that I purchased 6 vehicles from them, and one I just bought 1 year ago and paid $69000.

Very courteous and professional however did not continue negotiations as my daughter decided not to buy another car at this time. Thanks

Absolutely loved the honesty of the people and the personalities. Great prices and deals with no haggling or stupid fees.

I have purchased several new truck and have had a great experience with sales department; unfortunately, the exact opposite with service dept. I stopped using service with my first new truck due to their poor service. Recently, I was in Montrose and my check engine light came on. I thought I will stop by dealer have them quickly plug it in and see what I need to do to correct and also see if it was ok to drive since I had business in GJ. As usual the service department was a disappointment. The girl explained to me I needed to make appt for them to go out and plug into my truck to see the issue. I told her the engine light is on and it takes 15 seconds to read. She said no it takes much longer than that (it takes 15 seconds) I left their and stopped by dealership in GJ and check it out. In about 15 seconds it showed the problem. I left it there to be repaired. GJ Dodge dealership much more professional and customer service oriented.

I took my truck in to get it reprogrammed as I took out a after market torque lock and exhaust brake and installed a new transmission. The service department failed to let the tech know why I brought it there. The service department replaced my brand new transmission with 0 miles on it to have the same issue with needing it reprogrammed I refused to pay for labor as it didn't need it done and was not the reason I brought my truck in (ended up paying there xxxxxxxx labor to get my truck back, ) I get a call saying my batteries were dead I told them it was on them as they tested them 3 months prior when my truck arrived and didn't charge them. They broke my driveline and also wanted me to pay for that I refused my truck sat at flower motor for almost 4 months all I wanted was it reprogrammed witch they eventually did because it was all it needed in the first place. I was out 8500 dollars for 4 months that's cost of transmission labor and truck payments while it sat on there lot all I brought it in for was reprogramming. After I picked up my truck the fuel pump went out a 1000$ AFE prossesional series guaranteed for the life of the vehicle went out the day I picked up my truck. After further inspection I believe they put sand in my fuel tank. I absolutely think this service department at flower motor (Matt and mark) are not trust worthy and will Sabatotage your vehicle to be vindictive. My truck got to flower motor March 15th I got it back June 7th.

The service department is a weak link in this business...although I have not purchased from them...but the service department I am familiar with ... this time the mistake was in the form of key fob batteries... they told me I needed 2 new fobs and programming...total cost $500? Really? So I left went to a lock smith... he determined the batteries were put in wrong? Fobs work fine!!! What the heck? Dealership seems to be desperate to make money... never again!

Bought a trick there have had nothing but problems with this truck and they will do nothing to help! Talked with the general manager and he never calls back! Will never but there again and will not recommend anyone going there!

Let me preface that I'd rather have a root canal than go through the purchase process of a car. That being said, it was a complete surprise to find a dealership with ZERO pressure and a flawless purchase. My husband found our truck from an online search, made contact with Maria Rubalcaba who became our saleswoman, offer reviewed and accepted with no hassle by Randy and after 10 minutes completing paperwork (we were cash buyers) we were off in the truck. We received a top-dollar trade in offer and a fair price for the new truck. Nothing could have been easier or more stress-free. The entire staff are extremely professional, friendly and knowledgeable. Thank you to Flower Motors for such a pleasant experience. We highly recommend the dealership to anyone!

We purchased a used truck from the used lot Montrose Auto connection in October 2020(which is under Flower Motor) 2 days later the transmission went out they had it for 30 days before we had it back. 2 days later the NEW transmission went out they had it around 2 more weeks got it back. About a week later more transmission troubles. That was fixed had it about 3 weeks boom transmission went out again. A week and a half later we get it back that very same day boom 4 wheel drive gone. I have had no help from management and get comments like well it is used truck...that’s what you get for buying a used truck.. we spent $20,000 on this truck would expect to be able for it to at least been driven for longer than 3 weeks. We are now stuck with this xxx and Flowers won’t stand behind and offer any kind of resolution! Just be careful and make sure you know what you are buying and dealing with. We have learned our lesson and would not recommend them at all!