Dave Sinclair Buick GMC

Your satisfaction is important to us, so we want to sincerely thank you for choosing Dave Sinclair Buick Gmc Truck and we hope to see you again soon!

We always want to hear back from our clients and we're glad you had such a positive experience with us! Your satisfaction is important to us, so we wa...nt to sincerely thank you for choosing Dave Sinclair Buick Gmc Truck and we hope to see you again soon!

Thank you for the kind review.

Wow, we're glad you had such a wonderful experience with us! We are always more than happy to assist you if anything else comes up. Take care!

We are happy to provide such excellent service. Please let us know if there is anything else we can do for you; we are more than happy to help!

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Dave Sinclair Buick GMC! Please don't hesitate to rea...ch out if there's anything additional we can do for you. Take care!

We're so glad to hear that our sales team could provide you with a five star car shopping experience. Please let us know if there is anything else you... may need from us; we're always happy to help! We hope you have a fantastic day!

I appreciate Mr. Salihovic taking the time to respond to our survey giving us information about an opportunity for us to improve our processes, and I ...am sorry that the repair experience did not meet their standards. As a result of the event, we have made several changes in our process to try to eliminate such events in the future. Mr. Salihovic brought his vehicle in for repairs in the body shop and was the only owner on record. During the course of his repairs, we kept him, and his fiance, Ms. Selimovic, informed of the process of the repair, through an email address which he had provided to us for that purpose. These emails occurred over the period from late December through January 3, 2020, and discussed repair status, extending the rental period for his rental vehicle, as well as completion and pick up dates, and the customer, and fiance, had been responding to those emails, acknowledging their receipt and content. His insurer, Safeco, told us that they would send the final $1100 payment to us when we informed them that the car was complete. Therefore, on January 3, 2020, we released the vehicle to Mr. Salihovic, who was satisfied with the repair quality. 4 days later when we still had not received the final payment from Safeco, we called the company, and were told that the check had been sent to the customer by mistake, and according to their records, the check had been cashed, and we were directed to contact the customer to have them send those mis-directed funds to us. We called the customer to inform them of the error, and sent emails, using the same contact info that we had used to update them on the status of the vehicle repair, without response. On January 10, Safeco indicated that they had also left 2 voice mails with the customer informing of their mistake in sending the check to the customer rather than us, and the need from Mr. Salihovic to pay us. This process continued for approximately 10 days, to January 20, 2020, without response or payment. On that day, we then used a secondary phone number that was in our file, describing the problem and asking for payments. That call went to Ms. Selimovic's number. She explained that they did not think that he owed us the funds, since the insurance company had sent the check to Mr. Salihovic. When we explained the circumstances, she said that she would talk to her fiance, and he would call back by the end of the day to pay. She did not mention his schedule difficulties, nor did he did not call that day. The next day Ms. Selimovic did not answer, or respond to our follow up call, nor the next call on January 22, 2020. Due to the lack of response to any prior communications on an email that had been active, and failure to respond as promised by Ms. Selimovic in her phone call on the 20th, we were concerned about our payment, because in our experience, failure to respond to attempts at contacts, or to meet commitments made in conversations, indicates that payments may be withheld. In the text sent, my staff sent a text to Ms. Selimovic stating without some response or payment, that our next course of action would be to refer the matter to an attorney. I believe that that was premature without first checking with me. However, very shortly after we sent the text, we did hear from Ms. Selimovic, who then contacted Mr. Salihovic and obtained credit card information that was used to pay the bill. My manager spoke to Ms. Selimovic about the process after we had re-established contact, and had agreed to pay, explaining why we had called, and apologizing for the volume of contacts that we had made, and she stated both in the conversation and a follow-up text that she was satisfied and sorry for the confusion on their end. With the exception of the reference to a lawyer, I feel our process and communication with the customers were appropriate, especially given the lack of response to an active email, and a failure to meet a commitment made to us about the payment. I have reached out to them to discuss this with them and am awaiting their response. Regards, Dan Sinclair President Dave Sinclair Buick GMC 314.842.4200 - Office

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It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to o...ur guests. Please come see us for any future needs!