Reviews
Write a reviewNot satisfied
Bought a used Nissan from this dealer, wouldn't budge an inch off the price, which ok I can understand in a way, but vehicle had a front headlight that had condensation inside it, we were told "it's in the parameters of the cost", won't affect the usage...bullcrap I have only had for a little over a month, it has blown a bulb once already and my mechanic says it will continue to do this until replaced, if I don't replace it I will need to replace bulbs and fuse regularly and the condensation will start to yellow the plastic to where I'll have trouble seeing at night...replacement cost? Over a $1000 for light itself plus cost of the installation. Thanks for nothing Schmidt. Not only that issue but front bumper must have been replaced at one time and was not put on right and it's a little off on one side where apparently it wasn't clipped right...we were told "normal people wouldn't notice that defect" so they wouldn't do anything to fix or knock off the price. Once again thanks for nothing Schmidt.
Not satisfied
Bought a used Nissan from this dealer, wouldn't budge an inch off the price, which ok I can understand in a way, but vehicle had a front headlight that had condensation inside it, we were told "it's in the parameters of the cost", won't affect the usage...bullcrap I have only had for a little over a month, it has blown a bulb once already and my mechanic says it will continue to do this until replaced, if I don't replace it I will need to replace bulbs and fuse regularly and the condensation will start to yellow the plastic to where I'll have trouble seeing at night...replacement cost? Over a $1000 for light itself plus cost of the installation. Thanks for nothing Schmidt. Not only that issue but front bumper must have been replaced at one time and was not put on right and it's a little off on one side where apparently it wasn't clipped right...we were told "normal people wouldn't notice that defect" so they wouldn't do anything to fix or knock off the price. Once again thanks for nothing Schmidt.
- Customer service 2.0
- Buying process 2.0
- Quality of repair 1.0
- Overall facilities 4.0
- Overall experience 2.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Review
I had a great experience when visiting this facility. Wonderful customer service and great choices of vehicles. Clean facility as well. Easy process for buying. I highly recommend this facility when your in the market for a vehicle.Sadly i did not get to make a purches when i went only due to my credit not being very good yet. As soon as i build my credit up more i will be going back to make a purchase.
Review
I had a great experience when visiting this facility. Wonderful customer service and great choices of vehicles. Clean facility as well. Easy process for buying. I highly recommend this facility when your in the market for a vehicle.Sadly i did not get to make a purches when i went only due to my credit not being very good yet. As soon as i build my credit up more i will be going back to make a purchase.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
Happy customers
Matt Reid treated us very well, had car waiting for us, gassed up, and ready to test drive. He was very personable and easy to work with. The used Focus we purchased had a burned out tail light above the rear window and it was fixed without question. Very pleased.
Happy customers
Matt Reid treated us very well, had car waiting for us, gassed up, and ready to test drive. He was very personable and easy to work with. The used Focus we purchased had a burned out tail light above the rear window and it was fixed without question. Very pleased.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Good sales people. Very professional.
Schmidt Ford had the truck I was looking for. Sales person was Matt Reid he had it ready for a test drive when I got to the dealership. When I purchased the truck Matt answered all questions that I had and explained everything about the truck. Working with Matt was a pleasure and a good experience. He is an asset to Schmidt Ford.
Good sales people. Very professional.
Schmidt Ford had the truck I was looking for. Sales person was Matt Reid he had it ready for a test drive when I got to the dealership. When I purchased the truck Matt answered all questions that I had and explained everything about the truck. Working with Matt was a pleasure and a good experience. He is an asset to Schmidt Ford.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thanks Xon! Truly was a pleasure meeting and working with you guys on that F-150. Of course, if you ever have any questions, feel free to contact me.
Matt Reid and Schmidt Ford Salem make the differen
From the first email to the dealer to me signing papers my experience was excellent. I am from St.louis Missouri and I had never even heard of Salem Illinois so I was slightly hesitant to deal with someone out of town. However my mind was eased when I received an almost immediate response from Matt Reid of Schmidt Ford. He was very honest and forthright with details regarding the vehicle I was interested in. I couldn't afford to make more than one trip so all the details of the sale were has he out before I arrived which made it easy for to make the trip. When I got there the dealership was small but clean and professional. Matt Reid was waiting for me with the truck ready to test drive and a big smile. I was really nervous because I had only seen pictures and you never know what was hiding. As soon as I laid eyes on the truck I was overwhelmed with relief and excitement. I test drove it and it ran great! I went to sign papers and j was relieved at how quick and simple schmidt ford was set up to operate. Having my sales person also be the finance person was awesome it saved the extra time and wait and I was already comfortable with Matt and trusted him. Everything with deal was perfect and I will look there first for future purchases! To top it all off Matt called me on Monday after the purx base to make sure I was enjoying the truck and that I was still happy with it. That's pretty cool considering I didn't drop a ton of money there. Even the small people are a big deal at schmidt ford Salem!
Matt Reid and Schmidt Ford Salem make the differen
From the first email to the dealer to me signing papers my experience was excellent. I am from St.louis Missouri and I had never even heard of Salem Illinois so I was slightly hesitant to deal with someone out of town. However my mind was eased when I received an almost immediate response from Matt Reid of Schmidt Ford. He was very honest and forthright with details regarding the vehicle I was interested in. I couldn't afford to make more than one trip so all the details of the sale were has he out before I arrived which made it easy for to make the trip. When I got there the dealership was small but clean and professional. Matt Reid was waiting for me with the truck ready to test drive and a big smile. I was really nervous because I had only seen pictures and you never know what was hiding. As soon as I laid eyes on the truck I was overwhelmed with relief and excitement. I test drove it and it ran great! I went to sign papers and j was relieved at how quick and simple schmidt ford was set up to operate. Having my sales person also be the finance person was awesome it saved the extra time and wait and I was already comfortable with Matt and trusted him. Everything with deal was perfect and I will look there first for future purchases! To top it all off Matt called me on Monday after the purx base to make sure I was enjoying the truck and that I was still happy with it. That's pretty cool considering I didn't drop a ton of money there. Even the small people are a big deal at schmidt ford Salem!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Josh, it was a pleasure assisting you with your purchase! As you found out, we're really not that far of a drive from St. Louis. Thanks again! Remember, if you ever have any questions, feel free to contact me...
Excellent & Helpful Sales People - Great Job
I had always been a Chrysler person but after dealing with Matt Reid I am now a Ford person. He helped answer all my questions in a very friendly and professional manner. He did so well that not only did we buy a new Ford Fiesta for our business but I got my wife a new Ford Fusion. Great job Matt, keep up the good work.
Excellent & Helpful Sales People - Great Job
I had always been a Chrysler person but after dealing with Matt Reid I am now a Ford person. He helped answer all my questions in a very friendly and professional manner. He did so well that not only did we buy a new Ford Fiesta for our business but I got my wife a new Ford Fusion. Great job Matt, keep up the good work.
- Customer service —
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
It was a pleasure assisting you guys in your purchases! Thanks again! Remember, if you ever have any questions, feel free to contact me...
Friendly People, Great Service, Wonderful!
We went to Schmidt Ford because our friend Jimmy Halfacre works there. Our sales person was Matt Reid. He was very friendly and easy to work with. Was having trouble deciding which vehicle I wanted, but Matt answered every question I had for him and once I decided which one I wanted, he made it easy for us. Wonderful experience.... Love the car!!!
Friendly People, Great Service, Wonderful!
We went to Schmidt Ford because our friend Jimmy Halfacre works there. Our sales person was Matt Reid. He was very friendly and easy to work with. Was having trouble deciding which vehicle I wanted, but Matt answered every question I had for him and once I decided which one I wanted, he made it easy for us. Wonderful experience.... Love the car!!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you very much for the great review! Of course, if you guys ever have any questions, feel free to contact us. Thanks again!