Reviews
So far so good. Initial contact , hearing my needs , price were great. Looking forward to delivery in a few weeks and consummation of what I hope will be a smooth transaction.
So far so good. Initial contact , hearing my needs , price were great. Looking forward to delivery in a few weeks and consummation of what I hope will be a smooth transaction.
- Customer service
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- Buying process
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- Quality of repair
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- Overall experience
- 4.0
- Does recommend this dealer
- Shopped for a new car
- Did not make a purchase
Hi Andrew, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
I HAD AN EXCELLENT EXPERIENCE AT SHINGLE SPRINGS SUBARU. I GOT A GREAT PRICE AND GREAT SERVICE WITHOUT ANY OF THE HASSLE I'VE GOT FROM OTHER DEALERS.
I HAD AN EXCELLENT EXPERIENCE AT SHINGLE SPRINGS SUBARU. I GOT A GREAT PRICE AND GREAT SERVICE WITHOUT ANY OF THE HASSLE I'VE GOT FROM OTHER DEALERS.
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- Buying process
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi, we strive for a high level of customer satisfaction in all aspects of our dealership. We want all our customers to feel this way when leaving our dealership!
The bumper on my new Subaru had a paint chip. I fully expected to make an appointment to come back and have the bumper replaced. The Shingle Springs Subaru dealership replaced the bumper while I was completing my paperwork in the finance department. Wow!! I was speechless.
The bumper on my new Subaru had a paint chip. I fully expected to make an appointment to come back and have the bumper replaced. The Shingle Springs Subaru dealership replaced the bumper while I was completing my paperwork in the finance department. Wow!! I was speechless.
- Customer service
- 5.0
- Buying process
- 5.0
- Quality of repair
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Lesley, thank you for your kind words! We're happy we could help. Please don't hesitate to reach out if there's anything additional we can do for you.
Excellent to deal with, Brandon our salesmen had a no pressure type approach. Very clean and professional dealership.
Excellent to deal with, Brandon our salesmen had a no pressure type approach. Very clean and professional dealership.
- Customer service
- 5.0
- Buying process
- 5.0
- Quality of repair
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi, thanks for your great review, and for giving our dealership such a high star rating! Please let us know if you have any additional questions about the services you received.
The very best experience for buying a car. The Shingle Springs Dealership was an amazing experience. Professional, experience and service beyond my expectations. Would highly recommend this dealership to family and friends.
The very best experience for buying a car. The Shingle Springs Dealership was an amazing experience. Professional, experience and service beyond my expectations. Would highly recommend this dealership to family and friends.
- Customer service
- 5.0
- Buying process
- 5.0
- Quality of repair
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Georgia, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional questions about your new vehicle, we will be more than happy to assist you! Safe travels!
Arrived on time They had vehicle 1.25 hour and didn?t do anything Told to take it to Les Schwab
Arrived on time They had vehicle 1.25 hour and didn?t do anything Told to take it to Les Schwab
- Customer service
- 2.0
- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Jimmy, we regret to hear that your experience with us was not a more positive one. If you'd be willing to provide more feedback, please reach out to us at (530) 677-8771 so we can assist you further.
Great to have you in the neighborhood . Helped me out when lithia of Reno, gave me the wrong measurements on my breaks.
Great to have you in the neighborhood . Helped me out when lithia of Reno, gave me the wrong measurements on my breaks.
- Customer service
- 5.0
- Buying process
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- Quality of repair
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi, thank you for your kind words! We're happy we could help. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Family culture not corporate. Very easy buying process.
Family culture not corporate. Very easy buying process.
- Customer service
- 5.0
- Buying process
- 5.0
- Quality of repair
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Jeff, we really appreciate your great feedback! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
My horn stopped working and they identified the problem. Its now in honking order.
My horn stopped working and they identified the problem. Its now in honking order.
- Customer service
- 5.0
- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello, thank you for your kind words! We're happy we could help. Our team is available should you require any extra help.
Their web site (Shingle Springs Subaru) says you don't need an appointment to get an oil change. Went 25 miles to get an oil change and was told the could not fit me in that day. On a later occasion took the car in for routine maintenance. They took the car and told me to wait. After about 2 and a half hours went to check on my car. It was ready for pick up and had been for at least an hour. They told me the car needed work on the oil pan. This I did not question but I had not noticed any leak. To get that work done I was told I had to come back another time. Paid an invoice for oil change but later learned that the oil was not changed. Came back about a week later and had oil pan work done under warranty. This time they changed the oil and refunded what I had paid before. Okay, mistakes happen. More than a week ago I emailed the service manager and asked about getting a trailer hitch installed. No response.
Their web site (Shingle Springs Subaru) says you don't need an appointment to get an oil change. Went 25 miles to get an oil change and was told the could not fit me in that day. On a later occasion took the car in for routine maintenance. They took the car and told me to wait. After about 2 and a half hours went to check on my car. It was ready for pick up and had been for at least an hour. They told me the car needed work on the oil pan. This I did not question but I had not noticed any leak. To get that work done I was told I had to come back another time. Paid an invoice for oil change but later learned that the oil was not changed. Came back about a week later and had oil pan work done under warranty. This time they changed the oil and refunded what I had paid before. Okay, mistakes happen. More than a week ago I emailed the service manager and asked about getting a trailer hitch installed. No response.
- Customer service
- 1.0
- Buying process
- 4.0
- Quality of repair
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- Overall facilities
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- Overall experience
- 2.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Rogro, we appreciate you taking the time to leave this review. We regret to learn that you did not have a more positive experience with us. If you would be willing, we would like to try and turn your experience around. When you have a chance, please reach out to us at (530) 677-8771 and we will do our best to make this better.