Shingle Springs Subaru

Shingle Springs Subaru has, hands down, the best customer service experience. Big shout out to Kevin Powell, my internet sales expert that helped me with... the purchase of my 2020 Outback. He was so knowledgeable, courteous, hard working and diligent with complying with all of my requests. Even after the sale was complete, he still wanted to make sure I'm 100% satisfied and is always available to assist me with questions or concerns. Brett Brophy made the actual buying experience easy to understand and he was very helpful with recommendations on adding Cilajet and Permaplate to the windshield. All well worth a little extra upfront for the savings I'll get for as long as I own my Outback. And Claire Barnett was awesome in providing me all the initial information I needed to take advantage of all the great features the Outback offers. I felt great about the entire car buying process, which is something I normally dread. Thank you to all of you! I'm super happy with my Outback and you're all FANTASTIC!

After securing an offer from Elk Grove Subaru I contacted Shingle Springs. I was told they would match price but mysteriously never had the model/features... I desired. No follow up ever from this dealer. Drive to Elk Grove for the best price and service.

We purchased a 2015 Legacy from Shingle Springs Subaru several months ago and just want to say it was the best car buying experience ever! never thought... I would say that! The whole process start to finish was absolutely wonderful not to mention the great deal,and no pressure friendly sales team. Then we took it in for service. I knew was a mistake. I told my wife the dealerships are the worst place to go. Well, Wrong Again!!! The service department rocks. They will bend over backwards to accommodate your schedule, wash your car, explain in detail services and you're in and out with a smile on your face. Ill say it again "THE SERVICE DEPARTMENT ROCKS" I guess I should also mention that we are extremely happy with the Legacy, she drives through the sierras twice a week and I no longer have to worry about her driving in snow or ice. The Legacy feels so sturdy and solid you will actually look forward to diving in winter conditions. We cant imagine going anywhere else to buy another car, Sincerely Mike and Jenyn.

After 45 years of hard negotiations over new car price (and enjoying the argument), I found Kevin who offered a fair price on my new Outback immediately.... Kevin was a great guy to work with and well represented both the dealer and Subaru.

Daniel Cockrell provided us with a great experience in selecting our 2020 Forester. He is friendly and knowledgeable. Brett Brophy handled our paperwork-... He's a true professional who made the process easy and accurate. Thanks, Daniel and Brett! We love our Forester!

Never liked following directions, so this isn't about the dealership, it's about the BEST, MOST PROFESSIONAL AND COURTEOUS CAR SALESMAN IN THE WORLD (at... least in my book)., KEVIN POWELL!! After a disastrous meeting with sales management personnel at Roseville Subaru we walked away. Then working with Kevin and his team was like dying and going to heaven. We were able to conduct business in a timely manner (at least by car buying standards) and get on with our new car and lives without feeling like we were being played between; salesmen, closers, managers and other non value added people. Yeah they were there, but we didn't interact with them. Kevin is: polite, knowledgeable, articulate, professional and an all around salesman. He made buying our Subaru Forester Limited, more like a walk in the park than a dreaded car buying session. My personal definition of Kevin is: "He's faster than a speeding bullet, more powerful than a locomotive, can leap tall buildings with a single bound..." He's Super Kevin! If I was looking to hire someone that is trustworthy, intelligent and a hard worker, Kevin would be my first choice. Blaine Eisenbeis, Retired

We bought a brand new Subaru outback from Tim about 3 years ago. I contacted Tim Gonzales and before I drove 1 hour to meet hime, I had already talked... about price ranges, especially for Costco members and their auto buying program. Tim was polite, and professional. I do not do well with sales people that put high pressure, and made it clear to Tim. He did not put any pressure on me at all. I hate the car buying experience and process in general, but with Tim, it was quite easy, smooth and to my satisfaction. I will be going back to Tim. The dealership is not important to me, the sales person who works in sync with me is.

This was our third Subaru from this dealership. Kevin out did himself as far as helping us get our Crosstrek hybrid. We love it and he was so helpful and... knowledgeable about the car. Kevin and I e-mailed each other for about a week or two until I could finally get my husband into talk with him. Love Shingle Springs Subaru service Dept, too. Have never had a problem when buying a car or getting service on them. Can't say enough.......

Kevin got us a good deal on our new Outback. He was easy to work with and made the drive up from Rocklin worth it. He found us exactly what we wanted... and had it on his lot the next day. A much better process with Kevin and Shingle Springs than with Maita or AutoNation at the automall.

I came in to have my brakes done and also address a rattling noise. Brett took terrific care of me and was super helpful to find the issue not have me... to do work that was not needed yet. Another mechanic at another shop had said I needed back brakes but Brett let me know I still had some life left on them. The rattling noise was fixed and we did the work needed.Will come back in the future.