Marlow Ford

4.3 out of 5 4.3
Rectangle 48
Sales 9:00 AM - 4:00 PM
Service 8:00 AM - 4:00 PM

Marlow Ford Hours

Sales

Monday

9:00 AM - 7:00 PM

Tuesday

9:00 AM - 7:00 PM

Wednesday

9:00 AM - 7:00 PM

Thursday

9:00 AM - 7:00 PM

Friday

9:00 AM - 7:00 PM

Saturday

9:00 AM - 4:00 PM

Sunday

Closed

Service

Monday

7:00 AM - 6:00 PM

Tuesday

7:00 AM - 6:00 PM

Wednesday

7:00 AM - 6:00 PM

Thursday

7:00 AM - 6:00 PM

Friday

7:00 AM - 6:00 PM

Saturday

8:00 AM - 4:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since October 2015

Our Story. A lot of dealerships like to talk about how much they're a part of the community. But, at Marlow Ford, we'r

...

e not just part of the community.The community is part of US! So, whether you stop by to buy a part, service your car, or test drive one of our large selection of new or quality pre-owned vehicles, when you walk into Marlow Ford, odds are, you'll be greeted by an old classmate, a member of your church, a parent of your child's classmate, or even a neighbor. After all, we live in this community, too, and strive to treat our neighbors the way we'd like to be treated. That's what being our Customer for Life means us.

"Where a small dealership equals Big Savings to the customer!! Visit us for all your vehicle needs!"

Service

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.3 out of 5 4.3
19 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 1.0 out of 5
    August 27, 2019

    I found a jeep for a really good price on their website, and worked out the numbers over the phone and email. I sold my car because they gave me a ridiculous... trade value on it. Then I applied online for credit.... As i live 7 hours away and wanted to make sure i got a decent rate. 45 minutes after I had applied (they ran my credit thru 3 or 4 places) I had called back to accept the terms and place a deposit. I was informed "oh sorry that car that we have been talking about for a WEEK....JUST SOLD AT AUCTION.... okay sure. Im not even sure the jeep existed or they werent making enough money on my deal and wanted to sell it to someone else. I feel deceived and unvalued as a customer. I told them I was selling my car and they could have stopped me and said hey... now im without a car until i find another one!!!!!....If you have any intelligence you will heed my warning and go elsewhere with your money.... these people give car salesmen and dealers the bad reputation that they have. Such a shame. Im just glad i didnt drive 7 hours to get there and they 'sold" it. I guess they had the decency not to have me do that.

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    August 24, 2019

    This was the first time I had been to Marlow Ford. J.W. Painter showed me several vehicles and although they didn’t have exactly what I wanted he got... the car from another dealer for me. Joe And Chris helped me with the paper work and I got to drive my new car home yesterday. I was treated like family and got a good deal.

    5.0 out of 5
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    5.0 out of 5
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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We want every single customer that walks through our doors to experience the same level of service.

  • May 6, 2019

    Our sales representative went to great lengths to see that we got exactly the car that we wanted. And all the staff at Marlow Ford treated us with complete... courtesy.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Our brand promise is all about delivering seamless experiences that exceed customer expectations!Thank you for taking time to share your opinion with ...others. Please come again.

  • 5.0 out of 5
    July 1, 2019

    My family have always had a great relationship with Marlow Ford Eddie Davis has been a delight to work with and has always treated us fair. We are very... lucky to have a home town dealer that will be there for the customer and give personalized service.

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    4.0 out of 5
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    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    THANKS!!!It is good to know that our team exceeded your expectations and made your experience memorable.We recognize our customers are busy and are be...yond thankful for their willingness to spend time giving us feedback.

  • 5.0 out of 5
    May 9, 2019

    Everything about our experience was first class. We loved working with Eddie - he was knowledgeable and a great source of information - both before and... after our purchase.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    THANKS. Everyone here takes pride on what we do and it is through feedback like yours full of affirmations and encouragement that we renew our commitm...ent to always trying our best.

  • 5.0 out of 5
    April 26, 2019

    Went in with reasonable expectations and came out with the vehicle I wanted in the price range I could afford. Can’t ask for much more.

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    5.0 out of 5
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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for taking time to share your opinion with others. Please come again.

  • 4.0 out of 5
    March 7, 2017

    Penni Sue was extremely nice to work with and very knowledgeable.My GMC Canyon runs great!Would definely deal with these guys again,try these folks at... Marlow Ford before you buy!!!!Simon Steel Curtain

    4.0 out of 5
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    3.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks so much for your kind words and your business! If there is ever anything we can do to help, just let us know! Thanks, The MARLOW FORD Team.

  • 5.0 out of 5
    March 4, 2017

    Penni Sue was an excellent Sales Representative. Very knowledgeable .

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks, guys! Thanks for giving us the opportunity to earn your business!

  • 4.0 out of 5
    February 6, 2017

    Penni Sue and Danny were very good to work with. Pleasurable experience

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    4.0 out of 5
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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks, Jim! We appreciate the business AND the review! --The Marlow Ford Team

  • 5.0 out of 5
    February 4, 2017

    The service at Marlow Ford was excellent. I was ecstatic about being able to purchase the car I wanted. I higly recommend any one who wants to buy a... new car to go to Marlow Ford in Luray Va. The people are fantastic. Penni Sue was very polite , she helped me pick out the "wild car" for this wild woman . Danny was very considerate and he made it happen for me.

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    5.0 out of 5
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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Yeah! We are so happy that you love your "wild car". Thanks so much for letting us help!

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