Jeff Wyler Toyota of Clarksville

This dealer ship is an example of why they say don't trust car salesman and dealerships. They lied to me, manipulated used corrosion and basically stold money from me! They only care about making money not the average person. Don't trust them!

I purchased my vehicle on Thursday and was scheduled to pick it up Friday afternoon. Since the service department was slightly behind, the team kindly let me road test the car over the weekend. On Monday, I returned as planned, and the service department set up everything seamlessly — including a temporary loaner while my vehicle received final prep and detailing under the Wyler Assurance Plan. The entire process was smooth and professional. My sales rep, Andre Thomas, was phenomenal from start to finish. I couldn’t be more pleased. I will absolutely refer friends and family to Jeff Wyler Toyota of Clarksville — and recommend speaking with Andre before shopping anywhere else!

Great Experience with the Dealership! Great Service with All Staff! Thank you so much! I love my new car!

This review is for the Service department. I took my Prius in for a service/ multiple point inspection . Per the inspection when I left the dealership everything was Ok. He said the only thing that it required was a cabin air filter. I told him that was odd because I had just changed the cabin air filter myself a couple days prior. When I got home I went to change a headlight bulb and noticed the engine coolant reservoir was bone dry. I rechecked the paperwork they had given me and right enough it said they checked it and it was ok. When I pointed this out to Service advisor Hoagland he wanted to charge me another 175 to do a diagnostics completely ignoring the fact that their technicians were not really doing an inspection and just saying everything is ok. That was strike one for me. My wife has the Wyler package for oil changes and called to schedule one. They told her that she also had a recall on the car and to plan to drop the car off for 4 hours to get the service and the recall done. They even told her they hadn't had the parts for some months but now everything was in.I had to take a day off from work to drop her off and then to pick her up 4 hours later. When we went to pick up the car we were told that the car qualifies for the recall and that we have to bring the car back and now the recall would only take 1.5 hrs. When asked to speak to a Manager we were approached by Jason Purcell who non chalantly stated that he would notify his staff not to tell customers that. He was very dismissive to the fact that I had a wasted day at work for their error. When I tried to inform him about the issue I had with my car he turned around and told me " if youre so unhappy with our service why did you bring your car here" . As I was leaving I noticed that the maintenance required message was not cleared from the dash board.When I went back and asked him about this he rudely told me to learn how to read the manual and clear it myself. I told him I didn't pay the dealership for me to be doing this. Jason Purcell is extremely rude and condescending. When asked if there was someone higher than him he said he was the service manager!! However when I got home his card reads Assistant Service manager. So not are they condescending to paying customers but also liars!! Beware they dont really do what you pay them too.

This review is for the Service department. I took my Prius in for a service/ multiple point inspection . Per the inspection when I left the dealership everything was Ok. He said the only thing that it required was a cabin air filter. I told him that was odd because I had just changed the cabin air filter myself a couple days prior. When I got home I went to change a headlight bulb and noticed the engine coolant reservoir was bone dry. I rechecked the paperwork they had given me and right enough it said they checked it and it was ok. When I pointed this out to Service advisor Hoagland he wanted to charge me another 175 to do a diagnostics completely ignoring the fact that their technicians were not really doing an inspection and just saying everything is ok. That was strike one for me. My wife has the Wyler package for oil changes and called to schedule one. They told her that she also had a recall on the car and to plan to drop the car off for 4 hours to get the service and the recall done. They even told her they hadn't had the parts for some months but now everything was in.I had to take a day off from work to drop her off and then to pick her up 4 hours later. When we went to pick up the car we were told that the car qualifies for the recall and that we have to bring the car back and now the recall would only take 1.5 hrs. When asked to speak to a Manager we were approached by Jason Purcell who non chalantly stated that he would notify his staff not to tell customers that. He was very dismissive to the fact that I had a wasted day at work for their error. When I tried to inform him about the issue I had with my car he turned around and told me " if youre so unhappy with our service why did you bring your car here" . As I was leaving I noticed that the maintenance required message was not cleared from the dash board.When I went back and asked him about this he rudely told me to learn how to read the manual and clear it myself. I told him I didn't pay the dealership for me to be doing this. Jason Purcell is extremely rude and condescending. When asked if there was someone higher than him he said he was the service manager!! However when I got home his card reads Assistant Service manager. So not are they condescending to paying customers but also liars!! Beware they dont really do what you pay them too.

Buyer beware. I purchaed the extended warranty on my Toyota. The car is great but in need of repairs ( which are covered under the warranty). The warranty is still good for another year; however, good luck on getting the Toyota dealership in Clarksville Indiana to return calls and set up an appointment for repairs. I have gotten 0 resolution after 2 weeks of phone calls, speaking to reps, and leaving voicemails. One employee, Cody was extremely unprofessional and rude over the phone. It has been made very clear that this location does not care about the customer once they get you to buy the car. Just be prepared to take your Toyota to a different location for any repairs. I love my Toyota and I'm purchasing a new one in a month but it definitely wont be from this place.

I was impressed by the salesman, Dustin Yocum, and I was impressed by the speed in which my new car was ready to go after signing all the papers.

I bought a 2024 Tundra Crewmax in July of 2024, and am very happy to say that I traded it off in December just so I never had to deal with that joke of a service department again. Starting from the manager all the way to the service writers. I wouldn’t let this place install a key into an ignition.

Great service! Tyler Smith my sales person was terrific! Jeff Wyler Toyota is an honest dealership!

I'm 63 years old and have purchased new vehicles from over 10 dealerships in the past 40 years. I recently purchased a 2025 Land Cruiser from Jeff Wyler Toyota of Clarksville, IN. It was by far the best car buying experience of my life. Friendly, competent, professional staff who were reasonable to deal with, knowledgable of the products they sell, and were considerate of my time. I drove two hours from my home to buy from this dealership instead of numerous Toyota dealerships much closer to my home who have not been as easy to work with. I'll be calling them again when it's time to buy a new Toyota.