First State Chevrolet

Reviews

5.0 out of 5 5.0
51 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 5.0 out of 5
    September 6, 2018

    Can’t say enough about them! Took my Chevy Trax in for some minor bumper repair. It took an extra day but that was because they weren’t satisfied... with the color, I’d rather have right than quick! Returned it WAY cleaner than it was!! Will continue my service with them!!

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • 5.0 out of 5
    June 23, 2017

    Serious problem with my car traveling stopped at 1st state check! Excellent, man took care of me Asap got to problem and this place every department is... top notch! The way they run this business is with heart and Good Customer Service and they show they care about the public and their jobs! Please use them you will not regret it! I will be back for such a terrible day starting out but taken care of great

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Thank you for letting our Service Department work on your vehicle. Our staff in service strive to make every customer satisfied when they leave our de...alership. We appreciate your business.Thank you for the kind words! Sincerely FIRST STATE CHEVROLET TEAM

  • September 21, 2015

    The staff in the service department are fantastic, they make you feel welcome and are prompt in returning calls !! The service performed was completed... right the first time !!

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Hi Bob, Thank you for taking the time to write a review about your experience with our Service Department. We appreciate the opportunity to complete ...your vehicle's service and we look forward to your next appointment. Regards, First State Chevrolet

  • 5.0 out of 5
    April 7, 2017

    The service intake lady is stellar in everything she does. She is quick, efficient, and explains things thoroughly both before and after.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Thank you for letting our Service Department work on your vehicle! Nancy, Mary, and the rest of the staff in service strive to make every customer sat...isfied when they leave our dealership. We appreciate your business. Thank you for the positive feedback! Sincerely FIRST STATE CHEVROLET TEAM

  • 5.0 out of 5
    April 6, 2017

    Genuinely caring folks who are responsive, friendly professionals that get you back on the road quickly. Extremely knowledgeable about Chevrolet cars and... trucks.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for letting our Service Department work on your vehicle! The staff in service strive to make every customer satisfied when they leave our de...alership. We appreciate your business and your kind words! Sincerely FIRST STATE CHEVROLET TEAM

  • 5.0 out of 5
    October 28, 2016

    Everyone in the service department is always professional, courteous, and caring about the customer. The problem was promptly diagnosed, and the repairs... completed when promised and under the estimate. Shane was very helpful.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Ken. I am pleased to hear that you had a great experience with our service department! We appreciate your business and we look forward to seeing yo...u again. Sincerely, THE FIRST STATE CHEVROLET TEAM

  • 5.0 out of 5
    June 9, 2016

    Nancy and the entire service staff are very knowledgeable and provide excellent customer service at an honest price.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    KSC, Thank you for letting our Service Department work on your vehicle. Nancy and the rest of the staff in service strive to make every customer sati...sfied when they leave our dealership. We appreciate your business. Sincerely FIRST STATE CHEVROLET TEAM

  • 1.0 out of 5
    February 18, 2016

    I dropped my vehicle off at 9am for a scheduled appointment that had been scheduled for 2 weeks. I called later that day at 3:30 pm to get a follow-up... and they had not even looked at the vehicle. They could not even say that they would be able to that day and they knew that was my only vehicle. Not to mention they knew I had to be at work the next morning. And they were going to be closing 1 hour from then. And then the lady who answered the phone was very inconsiderate. Never again will I want them to have my vehicle in their shop. Good customer service goes a long way. And that is something that 1st State in Georgetown, DE is lacking!

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Hi Rebekah, I sincerely apologize for your experience in our Service Department. I will personally look into our failure to get your service issue ha...ndled. I will also try to reach out to you in the near future. Sincerely, Bill Hansen General Manager

  • 5.0 out of 5
    February 13, 2016

    Have dealt with 1st State for many years 1st buying my first Silverado and replacing it after 100,000 miles with my current 2012 Silverado. They continue... to give excelent service and advice.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Hi Frank, Thank you for being a loyal and wonderful customer to First State Chevy. We sincerely appreciate your business and look forward to seeing y...ou again. Sincerely, First State Chevrolet Team

  • 5.0 out of 5
    February 10, 2016

    My repair was diagnosed and fixed the same day. That's what customers like about this great dealership. I will definitely recommend them to friends and... family.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Toney, Thank you for your continued business. We are glad we could complete the repairs on your vehicle. Thank you for your recommendation! Since...rely, First State Chevrolet Team

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