Reviews
Great service.
Great service. Super kind and speedy! Got exactly what I was looking for in the price range I needed!!!!
Great service.
Great service. Super kind and speedy! Got exactly what I was looking for in the price range I needed!!!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.
I came in with an overdrive concern on my 2018 Ford Edge
I came in with an overdrive concern on my 2018 Ford Edge and left with a BLOWN ENGINE! I will never take my vehicle into this Ford dealer for any type of repair!
I came in with an overdrive concern on my 2018 Ford Edge
I came in with an overdrive concern on my 2018 Ford Edge and left with a BLOWN ENGINE! I will never take my vehicle into this Ford dealer for any type of repair!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Rod, this is Andy Carr- we spoke on the phone. While we understand that having this type of thing happen to your vehicle is never a happy occasion, we think it is important to provide a little more context for anyone reading this because we don't think that the condition with your vehicle or our handling of your service visit and situation warrant a poor review. You stated upon drop off a "clanking sound and a stutter when trying to pass at higher speeds". Already indicative of a significant and progressing internal engine or transmission problem on a vehicle with over 170,000 miles on the current (and 2nd) engine. None of this is to insult you or your possessions, it's to provide context for any potential customers reading this. In order to properly diagnose and move towards repair, we must perform a road test. During this road test and diagnosis, the condition did indeed progress and the engine blew. This was not due to any type of abuse, hot-rodding, or anything else that you alleged during our conversation last week. We are careful with every vehicle and we have been in business here in Collinsville for over 40 years. If our technicians, advisors or anyone here mishandled your vehicle or caused damage (as does sometimes happen) we would gladly accept responsibility and address it. By your own admission and above statement to our staff when you arrived that day, the engine was likely on the verge of failure, and the service visit merely coincided with the breakdown. This is always more likely if the engine is already showing signs of wear or if it's an older vehicle/ engine as was clearly the case with your Edge. This is a proverbial game of hot potato and it seems to be your wish that because the potato happened to be in our lap when the music stopped, we should compensate you for everything that went on for 170,000 miles before you brought the vehicle to us. That does not hold water and I think most people reading this would agree. We understand and respect your decision not to return here for service, but our team did nothing wrong here.
We love this dealership!
We love this dealership! Nick Karateew has helped us with several vehicles over the years, and it’s always a pleasant experience. He is knowledgeable and takes his time explaining everything. Alex handled our paperwork and made it so easy. It was enjoyable getting to speak with him. I will always recommend this dealership to everyone!
We love this dealership!
We love this dealership! Nick Karateew has helped us with several vehicles over the years, and it’s always a pleasant experience. He is knowledgeable and takes his time explaining everything. Alex handled our paperwork and made it so easy. It was enjoyable getting to speak with him. I will always recommend this dealership to everyone!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
I had an enjoyable experience at Jack Schmit.
I had an enjoyable experience at Jack Schmit. Thanks to Brad for the awesome customer service and help with getting me in my new vehicle.
I had an enjoyable experience at Jack Schmit.
I had an enjoyable experience at Jack Schmit. Thanks to Brad for the awesome customer service and help with getting me in my new vehicle.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
This was the best car buying experience of my life and
This was the best car buying experience of my life and they now have me for customer forever. Amanda was so professional and helpful. There was no high pressure and she made the car buying experience fun!
This was the best car buying experience of my life and
This was the best car buying experience of my life and they now have me for customer forever. Amanda was so professional and helpful. There was no high pressure and she made the car buying experience fun!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Well let me tell that jack Schmitt took the Grinch out of
Well let me tell that jack Schmitt took the Grinch out of my Christmas. I bought used truck from them a month ago. With two weeks of owning it I had moon roof issue. Nothing that the dealership or I could see ahead of time. I thought great another used car that I am going to take it the shorts on. I called Amanda Jackson and she worked with her new car manager Alex. They also worked with Jr the used car sales manager and had me bring it in. Let me tell you this no ordinary dealership they made my heart grow three times for this dealership. They are doing everything to make this right. If you want to feel like you are dealing with good honest people go to Jack Schmitt Ford. These guys are amazing people. See Amanda Jackson she will take care of you no hassles. Her managers Alex and JR are good solid people as well. Thanks again for making believe in a dealership again!
Well let me tell that jack Schmitt took the Grinch out of
Well let me tell that jack Schmitt took the Grinch out of my Christmas. I bought used truck from them a month ago. With two weeks of owning it I had moon roof issue. Nothing that the dealership or I could see ahead of time. I thought great another used car that I am going to take it the shorts on. I called Amanda Jackson and she worked with her new car manager Alex. They also worked with Jr the used car sales manager and had me bring it in. Let me tell you this no ordinary dealership they made my heart grow three times for this dealership. They are doing everything to make this right. If you want to feel like you are dealing with good honest people go to Jack Schmitt Ford. These guys are amazing people. See Amanda Jackson she will take care of you no hassles. Her managers Alex and JR are good solid people as well. Thanks again for making believe in a dealership again!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Amanda put in to the car that I was looking for.
Amanda put in to the car that I was looking for. Thank you. Very happy.
Amanda put in to the car that I was looking for.
Amanda put in to the car that I was looking for. Thank you. Very happy.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Had a great experience with Amanda with the sale
Had a great experience with Amanda with the sale procedure. She was very helpful setting up the Apps on my phone to connect to my vehicle. After the purchase she has contacted me to see if I had any questions or if I needed anything.
Had a great experience with Amanda with the sale
Had a great experience with Amanda with the sale procedure. She was very helpful setting up the Apps on my phone to connect to my vehicle. After the purchase she has contacted me to see if I had any questions or if I needed anything.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
I would highly encourage folks in the Metro area to visit
I would highly encourage folks in the Metro area to visit Schmidt Ford in Collinsville. They are a wonderful staff to deal with and there is no pressure from the sales staff. I would ask to speak with Nick Karateew or K. Todd, great folks to work with. I purchased a 2023 Ford Maverick XLT and they made the transaction extremely easy. Glen Sprankle
I would highly encourage folks in the Metro area to visit
I would highly encourage folks in the Metro area to visit Schmidt Ford in Collinsville. They are a wonderful staff to deal with and there is no pressure from the sales staff. I would ask to speak with Nick Karateew or K. Todd, great folks to work with. I purchased a 2023 Ford Maverick XLT and they made the transaction extremely easy. Glen Sprankle
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Amanda was exceptional with her knowledge showing me how
Amanda was exceptional with her knowledge showing me how my features on my new car!
Amanda was exceptional with her knowledge showing me how
Amanda was exceptional with her knowledge showing me how my features on my new car!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car