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Cassens Chrysler Dodge Jeep RAM

(1,043 reviews)
Sales hours: 9:00am to 6:00pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–6:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–6:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–5:00pm Closed
Sunday Closed Closed
2025 consumer dealer award
View 5 awards
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2021 consumer dealer award 2019 consumer dealer award

Inventory

See all 8 vehicles from this dealership.

Incentives

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About our dealership

This seller has been on Cars.com since February 2015.
Whether you are looking for a new Chrysler Dodge Jeep or RAM or a pre-owned car truck or SUV Cassens is here to help. We have a skilled and knowledgeable sales staff with many years of experience satisfying our customers' needs. Located in Glen Carbon Illinois the staff at Cassens will help you find the Chrysler Dodge Jeep or RAM vehicle you want. Come on in and take a test drive! Our sales staff will help you find that quality new or used vehicle that you have been searching for in the Belleville Edwardsville Florissant or St. Louis area. Cassens has been serving car shoppers service repair and body shop needs since 1933.

Service center

Phone number (618) 307-4566

Service hours

Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
Closed
Sunday
Closed

Reviews

(1,043 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Cassens Chrysler Dodge Jeep RAM from DealerRater.

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Cassens found the truck I wanted, made the trade to get

Cassens found the truck I wanted, made the trade to get it and gave me a fair price. All involved were easy to work with and professional.

Cassens found the truck I wanted, made the trade to get

Cassens found the truck I wanted, made the trade to get it and gave me a fair price. All involved were easy to work with and professional.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Professional dealership that listens to the customer to

Professional dealership that listens to the customer to understand what the customer is seeking and how to obtain the exact vehicle for them.

Professional dealership that listens to the customer to

Professional dealership that listens to the customer to understand what the customer is seeking and how to obtain the exact vehicle for them.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Holly Wilkinson was helpful in showing options that would

Holly Wilkinson was helpful in showing options that would meet my driving needs and features. The dealership did not pressure me and was very considerate of my time.

Holly Wilkinson was helpful in showing options that would

Holly Wilkinson was helpful in showing options that would meet my driving needs and features. The dealership did not pressure me and was very considerate of my time.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Most disrespectful dealership I've ever experienced!

Most disrespectful dealership I've ever experienced! Found a Jeep on their site and started chatting with their AI bot. Drove to the dealership on Sunday to look at the Jeep, saw it and both me and my wife liked it. Texted the AI dude later in the afternoon that I wanted to test drive it on Monday. Then a "live" sales person texted me and said I'd been talking to their bot, but he'd get me setup. He said they were open from 9am till 8pm. I told him I could be there at 3pm and he said that would be perfect. He'd have everything ready. So I get there about 10 til 3 and ask for Steve. They point me to a dusty old man and I go up to him and he knows why I'm there but looks totally befuddled. He starts stammering and questions if I'm telling him the truth about looking at it the day before. I tell him yep, and even tell him where it's located. He says, well he can't find the keys and his boss says he traded it to a dealer on Friday. I tell him it must be a different one because I was here Sunday and even took pictures. So he goes and looks for the keys again. Mind you, he's got all the info on it including the inventory number. Well, come to find out, it's gone. The other dealer (supposedly in Mississippi) picked it up earlier in the day. Now, Steve knew I was coming. He should have been getting it ready for me and my wife to test drive it, but instead he sat on his dusty old behind all day until the last second. I would have been disappointed if he had called or texted me earlier and told me the story, but at least I wouldn't have driven over an hour round trip for absolutely no reason other than to waste my time and gasoline because he's too lazy to do his job. He wasn't even dressed like he worked there, he looked more like a landscaping guy. Most unprofessional outfit ever. Didn't even apologize or anything, instead tried to blame it on the AI bot. Steve took over from the bot yesterday and then just sat on his dusty, crinkled behind all day. Worst excuse for a salesman I've ever ran across. So disrespectful of my time and my money for gas driving all that way. Needless to say, they will never get 1 penny of my hard earned money, and I hope others see this and are smart enough not to deal with them. I attached pictures to prove I was there and so was the Jeep.

Most disrespectful dealership I've ever experienced!

Most disrespectful dealership I've ever experienced! Found a Jeep on their site and started chatting with their AI bot. Drove to the dealership on Sunday to look at the Jeep, saw it and both me and my wife liked it. Texted the AI dude later in the afternoon that I wanted to test drive it on Monday. Then a "live" sales person texted me and said I'd been talking to their bot, but he'd get me setup. He said they were open from 9am till 8pm. I told him I could be there at 3pm and he said that would be perfect. He'd have everything ready. So I get there about 10 til 3 and ask for Steve. They point me to a dusty old man and I go up to him and he knows why I'm there but looks totally befuddled. He starts stammering and questions if I'm telling him the truth about looking at it the day before. I tell him yep, and even tell him where it's located. He says, well he can't find the keys and his boss says he traded it to a dealer on Friday. I tell him it must be a different one because I was here Sunday and even took pictures. So he goes and looks for the keys again. Mind you, he's got all the info on it including the inventory number. Well, come to find out, it's gone. The other dealer (supposedly in Mississippi) picked it up earlier in the day. Now, Steve knew I was coming. He should have been getting it ready for me and my wife to test drive it, but instead he sat on his dusty old behind all day until the last second. I would have been disappointed if he had called or texted me earlier and told me the story, but at least I wouldn't have driven over an hour round trip for absolutely no reason other than to waste my time and gasoline because he's too lazy to do his job. He wasn't even dressed like he worked there, he looked more like a landscaping guy. Most unprofessional outfit ever. Didn't even apologize or anything, instead tried to blame it on the AI bot. Steve took over from the bot yesterday and then just sat on his dusty, crinkled behind all day. Worst excuse for a salesman I've ever ran across. So disrespectful of my time and my money for gas driving all that way. Needless to say, they will never get 1 penny of my hard earned money, and I hope others see this and are smart enough not to deal with them. I attached pictures to prove I was there and so was the Jeep.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
Worked with:
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3rd Vehicle bought from Cassens.

3rd Vehicle bought from Cassens. Always a good experience. Everyone was very nice and helpful.

3rd Vehicle bought from Cassens.

3rd Vehicle bought from Cassens. Always a good experience. Everyone was very nice and helpful.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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I told them exactly what I was trying to achieve and they

I told them exactly what I was trying to achieve and they were able to make it happen. Great communication and great service! Highly recommend A++++++

I told them exactly what I was trying to achieve and they

I told them exactly what I was trying to achieve and they were able to make it happen. Great communication and great service! Highly recommend A++++++

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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Satisfied customer I have been buying cars from Cassens

Satisfied customer I have been buying cars from Cassens since the 80’s and have always been treated fare!

Satisfied customer I have been buying cars from Cassens

Satisfied customer I have been buying cars from Cassens since the 80’s and have always been treated fare!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Everything was taken care of nicely.

Everything was taken care of nicely. Everyone was great. Thanks for this buying experience to everyone.

Everything was taken care of nicely.

Everything was taken care of nicely. Everyone was great. Thanks for this buying experience to everyone.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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As I stated once before Mike and Greg were very nice and

As I stated once before Mike and Greg were very nice and accommodating. Both very professional

As I stated once before Mike and Greg were very nice and

As I stated once before Mike and Greg were very nice and accommodating. Both very professional

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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this was my second purchase from cassens so they must be

this was my second purchase from cassens so they must be doing it right. i will buy from them again

this was my second purchase from cassens so they must be

this was my second purchase from cassens so they must be doing it right. i will buy from them again

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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