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Land Rover Rocklin

(134 reviews)
Visit Land Rover Rocklin
Sales hours: 11:00am to 5:00pm
Service hours: 8:00am to 5:00pm
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Sales Service
Monday Closed 8:00am–5:00pm
Tuesday 11:00am–5:00pm 8:00am–5:00pm
Wednesday 11:00am–5:00pm 8:00am–5:00pm
Thursday 11:00am–5:00pm 8:00am–5:00pm
Friday 11:00am–5:00pm 8:00am–5:00pm
Saturday 11:00am–5:00pm 8:00am–5:00pm
Sunday Closed Closed

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New (916) 660-5128 (916) 660-5128
Used (916) 297-4695 (916) 297-4695
Service (916) 945-2233 (916) 945-2233

Inventory

See all 101 vehicles from this dealership.

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About our dealership

This seller has been on Cars.com since April 2019.
Since 1955 our service to the community has been marked by a commitment to providing distinctive automotive products and exceptional service while treating our customers with unyielding integrity. All of New and Land Rover Certified vehicles are updated on our website daily. Land Rover Rocklin's Service Department is uniquely qualified to care for your Land Rover and we're here to offer you the highest level of customer service and care. Our factory-trained technicians are qualified to perform any type of Land Rover repair or service.
Whether you're shopping for a new or pre-owned Land Rover or Range Rover Land Rover Rocklin has you covered!

Service center

Phone number (916) 945-2233

Service hours

Monday
8:00am–5:00pm
Tuesday
8:00am–5:00pm
Wednesday
8:00am–5:00pm
Thursday
8:00am–5:00pm
Friday
8:00am–5:00pm
Saturday
8:00am–5:00pm
Sunday
Closed

Meet our employees

Reviews

(134 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Land Rover Rocklin from DealerRater.

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Thank you for all the help you gave me I love to deal

Thank you for all the help you gave me I love to deal with you all

Thank you for all the help you gave me I love to deal

Thank you for all the help you gave me I love to deal with you all

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Eddie Thomas General Manager ethomas@niello.com (916) 632-3231

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Neil Oldham was extremely professional, knowledgeable

Neil Oldham was extremely professional, knowledgeable about the car and easy to work with. I would absolutely recommend him to others.

Neil Oldham was extremely professional, knowledgeable

Neil Oldham was extremely professional, knowledgeable about the car and easy to work with. I would absolutely recommend him to others.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, Julie, and we're happy to hear that we met your expectations. Thank you again for choosing Land Rover Rocklin. We look forward to having you as one of our valued customers for many more years to come! Eddie Thomas General Manager ethomas@niello.com (916) 632-3231

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Taylor Hicks was awesome.

Taylor Hicks was awesome. He was personable and honest, no hard pitches. Taylor was also very knowledgable with the product and process. I had a great experience. This is the second car I have purchased through Land Rover Rocklin and I highly recommend the dealership and Taylor!

Taylor Hicks was awesome.

Taylor Hicks was awesome. He was personable and honest, no hard pitches. Taylor was also very knowledgable with the product and process. I had a great experience. This is the second car I have purchased through Land Rover Rocklin and I highly recommend the dealership and Taylor!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Robin, Thank you so much for your wonderful review! We are thrilled that Taylor and our team had the opportunity to provide you with great service. We thank you for choosing Land Rover Rocklin! Eddie Thomas General Manager ethomas@niello.com (916) 632-3231

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The Best Experience by far with a dealership so friendly

The Best Experience by far with a dealership so friendly . Thank you again to all.

The Best Experience by far with a dealership so friendly

The Best Experience by far with a dealership so friendly . Thank you again to all.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thanks, Kendra, for sharing about your experience with Land Rover Rocklin. We appreciate your business and hope to see you again soon! Eddie Thomas General Manager ethomas@niello.com (916) 632-3231

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Found a car online and lined up a test drive.

Found a car online and lined up a test drive. The sales person Faxon was nice and helpful. Decided to purchase the car. Went in with an approved loan from my credit union but finance said they could get me a better rate. Went with that and proceeded to finance to sign papers. The contract was signed and in our way after paying for some extra coverages since it was a used vehicle. Details of the car and how to operate or special functions were not provided and that should have been because in general everything is electronic and we ended up having to read the manual on a few things. Fast forward 10 days get a call to come back and re-sign paperwork because some of the extras reduced in price. I went in signed and was told I would be emailed copies. Now we are 2 more weeks out still have not received new copies and I get the payment coupon in the mail and the interest rate is not what was originally agreed upon and I was not I formed that was changing at the time of re-signing. By now too late since laon has funded and I was told you saved this much overall and it's only a few hundred dollars more in interest over the live of the loan and if I pay off early I won't pay that. I also had to replace a tire that had 2 nails in it after only 10 days and I barely drove the car and went nowhere to get such nails. No accommodation for that. The finance person also suggested if my original loan was a better interest rate I could refinance the car. He completely missed the point in that a change in interest rates should be communicated, not just tell the person extras went down. Sales was fine. Finance lacked courtesy and communication and seemed like they could have been more up front about the changes. The re-signing was with the finance manager, not the initial finance person so even more care should have been exercised

Found a car online and lined up a test drive.

Found a car online and lined up a test drive. The sales person Faxon was nice and helpful. Decided to purchase the car. Went in with an approved loan from my credit union but finance said they could get me a better rate. Went with that and proceeded to finance to sign papers. The contract was signed and in our way after paying for some extra coverages since it was a used vehicle. Details of the car and how to operate or special functions were not provided and that should have been because in general everything is electronic and we ended up having to read the manual on a few things. Fast forward 10 days get a call to come back and re-sign paperwork because some of the extras reduced in price. I went in signed and was told I would be emailed copies. Now we are 2 more weeks out still have not received new copies and I get the payment coupon in the mail and the interest rate is not what was originally agreed upon and I was not I formed that was changing at the time of re-signing. By now too late since laon has funded and I was told you saved this much overall and it's only a few hundred dollars more in interest over the live of the loan and if I pay off early I won't pay that. I also had to replace a tire that had 2 nails in it after only 10 days and I barely drove the car and went nowhere to get such nails. No accommodation for that. The finance person also suggested if my original loan was a better interest rate I could refinance the car. He completely missed the point in that a change in interest rates should be communicated, not just tell the person extras went down. Sales was fine. Finance lacked courtesy and communication and seemed like they could have been more up front about the changes. The re-signing was with the finance manager, not the initial finance person so even more care should have been exercised

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Eddie Thomas General Manager ethomas@niello.com (916) 632-3231

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Very knowledgable and relateable.

Very knowledgable and relateable. Great customer service and fair negotiations. Quick, efficient, no hassle purchase.

Very knowledgable and relateable.

Very knowledgable and relateable. Great customer service and fair negotiations. Quick, efficient, no hassle purchase.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thanks for sharing about your experience with Land Rover Rocklin. We appreciate your business and hope to see you again soon! Eddie Thomas General Manager ethomas@niello.com (916) 632-3231

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Exceptional service!

Exceptional service! Very friendly, went above and beyond to help answer questions and never felt any pressure which is such a nice feeling when shopping for a car. Neil was fantastic and the manager Austin was very helpful as well. A+ experience. Thank you

Exceptional service!

Exceptional service! Very friendly, went above and beyond to help answer questions and never felt any pressure which is such a nice feeling when shopping for a car. Neil was fantastic and the manager Austin was very helpful as well. A+ experience. Thank you

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Land Rover Rocklin. Eddie Thomas General Manager ethomas@niello.com (916) 632-3231

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My experience with Land Rover Rocklin was amazing.

My experience with Land Rover Rocklin was amazing. I walked in and someone quickly arrived to help/ guide me through the options. I genuinely was unsure about which car worked best for my family and I but, Jackie & other people on the team helped me find my perfect car. I walked in with the expectation of buying a used car but, I was wrong. I walked out with a brand new 0 miles. Thank you to the whole Land Rover team. Happy to be a part of the Land Rover family.

My experience with Land Rover Rocklin was amazing.

My experience with Land Rover Rocklin was amazing. I walked in and someone quickly arrived to help/ guide me through the options. I genuinely was unsure about which car worked best for my family and I but, Jackie & other people on the team helped me find my perfect car. I walked in with the expectation of buying a used car but, I was wrong. I walked out with a brand new 0 miles. Thank you to the whole Land Rover team. Happy to be a part of the Land Rover family.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Jackie and our team met your expectations. Thank you again for choosing Land Rover Rocklin. We look forward to having you as one of our valued customers for many more years to come! Eddie Thomas General Manager ethomas@niello.com (916) 632-3231

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Excellent customer service.

Excellent customer service. Taylor and Karan were professional and courteous. Would definitely recommend this dealership.

Excellent customer service.

Excellent customer service. Taylor and Karan were professional and courteous. Would definitely recommend this dealership.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

It's great to hear that Taylor and Karan were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Land Rover Rocklin! Eddie Thomas General Manager ethomas@niello.com (916) 632-3231

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Neil was a pleasure to work with.

Neil was a pleasure to work with. He listened to me and only showed me what I requested. He helped me to find the exact car I was looking for and get it delivered in a timely manner. He did not use high pressure tactics but allowed me to work through my decision process by providing relevant information.

Neil was a pleasure to work with.

Neil was a pleasure to work with. He listened to me and only showed me what I requested. He helped me to find the exact car I was looking for and get it delivered in a timely manner. He did not use high pressure tactics but allowed me to work through my decision process by providing relevant information.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thanks for sharing your thoughts about your experience with Land Rover Rocklin. We appreciate your business, Cathie, and hope to see you again soon! Eddie Thomas General Manager ethomas@niello.com (916) 632-3231

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