Federico Dodge Chrysler Jeep RAM

I purchased a used 2017 Ford Taurus from Sheryl McCormick at Federico approximately a month ago. The initial buying experience was fine. What you would... expect at almost any dealership. A bit lengthy and also a bit more pushy with their overpriced add on packages (you can get these cheaper through the manufacturer normally). My initial issue was that after signing all my paperwork I was then told there isn’t even one full set of keys. It is auto start but the one key was missing the actual key part for if the battery dies, etc. When I brought this up I was told I could get one myself at a Ford dealer. Mind you these run 3-400 dollars. I let this go and ate the cost. My next issue didn’t come until about 2 weeks into owning the vehicle. I began to hear a slight road noise. I didn’t think too much of it and thought perhaps a tire rotation was in order or at the most a hub bearing issue which is a cheap fix. I was told the car went through a thorough inspection. I took my car to the mechanic after it suddenly became louder to find my rear tires have major cupping and was due to an extensive rear shock issue. Both mechanics also stated it was a very visible issue and that the vehicle COULD NOT have been inspected and not seen this problem. My mechanic (of course this is heresay) stated that he had had 3 other vehicles brought in recently purchased with various mechanical issues from this dealer. I messaged Sheryl and was told she was off work and that she would follow up with me the next morning. I heard nothing. Texted again and called and left a message to the manager. At the end of the next day, after giving up and giving the go ahead to my mechanic (450 for new shocks and 1200 for rear tires), I called and messaged again to finally get a response telling me I should have waited because there’s nothing they can do now. She waited until I told her the car was being fixed and then replied it was now too late. How odd. Apparently being without a car for 2 days when you have a job and a scheduled trip early the next morning is no issue to the car salesperson. I was suppose to sit and wait for an excuse and no apology regarding this very annoying and costly problem. This is definitely not a place that stands by their product sold. My advice would be that if you’re purchasing a used vehicle from this dealer I would ask for an inspection by your own mechanic before paperwork is finalized. Also, I have posted our texts in Google photos as well as on Yelp! if you need verification of this incident. Happy car buying and good luck.

Before I even decided to start looking for cars, I asked if they would honor a promotion they had a few days prior and they advised that they would honor... it. The promotion was an offer on my car, and no where on the letter did it say “offer based on inspection of the car” nor did the internet sales person advise me. Also, when you go on their website, it advertises that they will give you the most for your trade in. After walking in and test driving a few cars, not only did they give me a price for my car that was well below Kelly blue book (I know my car needs some maintenance, and I advised them of that beforehand), they advised to “go next door and see if they will offer more since I had originally purchased my car from them”. I appreciate the whole “no pressure” attitude, but I do not appreciate being lied to and not honoring what they said. That left a sour taste in my mouth and I will not be going back. I will also spread the word to be careful when you go in, as they do not back up what they say.

We had started looking online for a new car & noticed that the prices here at Federico were a lot lower than other places around. Seeing several cars we... were interested in we decided to drive the hour & a half down to see them in person. I usually never get excited about car shopping because of the "pressure" to buy right there. I NEVER once got that impression! We dealt with Craig Schwartz, who was AMAZING to talk to. He was friendly, listened to our wants in a vehicle, & answered any questions we had. He made us feel like we were just old friends getting together. David Sanders in finance was also great to deal with. He was friendly & fully explained what we were signing & all the extra's that you can include. The bathrooms were exceptional. We felt like we were right at home and excited to see some of the new cars in the showroom while everything was going through of our purchase. If we ever need to buy another vehicle, this dealership would be my first choice.

We went to several closer dealerships before buying our Jeep from Federico. It was worth the drive. Larry Burch in sales and Devin Blazier in management... were great to work with. We will go back to Federico when we need another vehicle.

We have purchased several vehicles from Federico's and have always had a great experience! The buying process always goes smoothly from beginning to end!... They have a great staff from sales, finance and service, who are always friendly. Shout out to our salesman Larry, he did a great job! I would highly recommend Federico's!!!!

A must use dealership,1st class treatment.Craig S. was professional from A to Z , no hassle buying experience and Deanne went over the top to make this... jeep purchase fit my needs.. A+ A+

We came to the dealership with a specific vehicle in mind. You never know how great a dealer is until problems come up. We had two minor issues discovered... prior to purchasing which they immediately resolved the next week. We were told at the time of purchase that the low pressure light was on due to the vehicle having sat and the change in temperatures. After buying the vehicle and adding air the sensor came back on only a couple days later. We were not sure whether they would stand behind the sale. Having spoken to the general manager I can say with 100% certainty that they do. Wonderful gentleman to deal with!! We would definitely buy from him again.

No pressure sales ,very polite ,friendly and honest. Thank you Larry Burch pleasure doing business with you. 2016 impala.

Sheryl McCormick is always so pleasant to work with and explains things thoroughly. Non pushy but tells you the truth! Always works to get you the best... deal. Would recommend to anyone!

So easy to work with Everytime we go! I love this place. And Craig really made it happen for us. We're loving our 2017 Jeep Cherokee!!!