i.g. Burton CDJRF

4.7
(140 reviews)

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Reviews

4.7
(140 reviews)

A dealership’s rating is calculated by averaging its lifetime reviews.

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2.0

Once the sale was made - we were not important.

On our initial visit, the salesman (Alan) was not very friendly and he even answered a call and walked away while we were talking to him, without even excusing himself. We went back 2 days later and things had improved. We bought the truck and made arrangements to pick it up on Wednesday, 7/25 which would give us time to remove all of our belongings from the trade-in vehicle and for them to have some minor scratches buffed out of the truck we were buying. There was a locked pin in the receiver which they assured us would be removed (they did not have a key) before we picked it up, since we will be towing a travel trailer. They said that Alan wouldn't be there when we picked it up but Kyle would. Alan also said that when we picked it up, they would go over the Sirius radio and blue tooth options with us. They said they would try to transfer our tag but weren't sure if they could because it might be a different class. We left a message for Kyle yesterday to make sure everything was set for us to pick up the truck last night. He never returned our call. Then last night we went to pick up the truck as scheduled. Alan was off and Kyle was at the Chevrolet dealership. The receptionist called Kyle to tell him that we were there but he didn’t come to meet with us. The locked pin was still in the receiver - Service cut it off for us but we had to ask them to. No one was available to go over the Sirius radio or Bluetooth with us - we will have to figure this out on our own. No one could tell us about the tag so we took it off the trade-in truck ourselves (we had to borrow a screwdriver from Service). If they couldn't transfer it, I guess they'll let us know. No one came to look at the trade-in vehicle to make sure it was in the same condition that it was in when they made the sale. We were just handed the keys and the receptionist (who was very overworked) told us Congratulations. This is really not the kind of service that we expected to receive based on your advertisements. It seemed like once the sale was made, we just weren't that important.

Dealer response

We are sorry to hear about the experience you had with our dealership. I have forwarded your concerns along to our management team and I hope that we have the opportunity to do better for you in the future!

1.0

Horrible Customer Service Never shop Here for a Ca

I was shopping online for a car. I drive passed ig Burton all the time on my way to work. So I checked online to see if they had any cars I might like. I found one they called me and asked to run my credit never called me to assist me with finding a vehicle. Nothing... I didn't need credit I was going to buy a vehicle cash. Mike was the salesman name. He never kept in touch every time I call he never answers or calls me back. So this hit my credit score for nothing.

Dealer response

Latina, I am sorry to hear about your negative experience with our dealership. It sounds like there was some miscommunication and we hope we have since had the opportunity to correct this concern for you!

5.0

Great Family of Dealerships

Came in to buy a used car and ended buying a used AND a new car. Vinny Stephano was great! Helped me get exactly what I was looking for and I didnt have to spend hours looking or closing the paperwork out.

Dealer response

Laura, thank you so much for your 5 star rating of Vinny and our dealership! We appreciate your business and if there's anything we can do for you in the future please feel free to reach out to us any time!!

2.0

Harrington Fair Grounds

Just stopped to look for a vehicle, I was never even acknowledged that I was there. POOR customer service at it?s finest! Even had one guy ask if we were being taken care of and when I said no he walked away

Dealer response

Maria, I am so sorry to hear about your experience with our dealership. What you've described here is simply unacceptable and does not meet the standards of customer service that we expect from ALL of our employees. If you would like to discuss this experience, please call 302-424-3041 and ask for the store manager and describe the situation that you experienced at the sale and he will be happy to assist you in coming to a positive resolution to these concerns!

5.0

tazman

Marsha Labo was a great sales person and it was a pleasure working with he . I got a great deal on a new used truck.

Dealer response

Hi Bob! Thanks so much for your 5 star review of Marsha and our dealership! We appreciate you taking the time to let us know about your experience and if you have any questions we encourage you to reach out to us any time!!

5.0

Great Experience

Rick Bruno was great! Really made the buying process easy! The finance department explained everything really well, and insurance was great to deal with as well!

Dealer response

Hi Brooks! Thanks so much for your review of Rick and our dealership! We hope you're enjoying your new van and please feel free to reach out to us if you need anything!!

5.0

Ron and judy

This has been such an exciting and smooth purchase. We credit Dan Jones for that. He has made this total experience hassle free. We were able to follow the path our car took along the way. Upon receiving the car, he spent all the time necessary to familiarize us with all the NUMEROUS options. He is still available for any and all questions ( although because of his time spent with us) there was only one. He certainly is extremely knowledgeable about the this car (and all cars). We are indeed enjoying our beautiful car and receiving numerous compliments.

Dealer response

Hi Ron & Judy! Thanks so much for your review of our dealership and Dan Jones! We're thrilled to hear about your amazing experience with us and we hope you'll come see us again in the future!!

5.0

Jim Bennett great sales rep

Had a great experience with dealing withJim Bennett sales rep.He was very helpful in going over all the extras that came with our vehicle.This was the second Equinox we bought from I.G. Burton Milford and there service department is great also.

Dealer response

Hi John! Thanks so much for your 5 star review of Jim and our Dealership! We appreciate you bringing your business back to us for your second Equinox and we hope you'll reach out to us if you need anything!!

4.8

Great experience, great buy!

Rick was very courteous, polite, enthusiastic and informative.

Dealer response

Hi MRaught! Thanks so much for your positive review of our dealership! We're happy that Rick was able to take great care of you and we hope you'll come see us again in the future!!

5.0

Great buying experience.

Ed Howell our salesman and all the other I. G. Burton folks were super. The entire purchasing process was stress free.

Dealer response

Hi there! Thanks so much for your positive review! We're glad that Ed & company we're able to take great care of you and make your purchase a pleasant experience! We hope you'll keep us in mind in the future for any vehicle needs you may have!

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