Quality Buick GMC Cadillac

Taking a 12-year-old CTS Sport Wagon to a Cadilllac dealership for service tends to make one brace oneself for the onslaught of potential sales pitch that naturally occurs when an older model comes in for service and the dealership is in the business of selling brand new ones. To my pleasant surprise the approach was quite the opposite and Terry, along with members of the sales staff, all seemed genuinely happy to provide service work without the sales pitch. The work was completed quickly and the car remains the reliable and fun-to-drive car that has been a testament to the make's time-honored claim as "Standard of the World". Even when I mentioned that a new Cadillac might be in the cards someday, the staff was happy to know they were helping keep one of the most iconic models that Cadillac has produced in recent years on the road. Thank you, Terry and the staff who worked diligently to get my car repaired and back to me well within the time frame that had been promised.

Paid $9600 for a truck and didn’t even get it off lot and engine light was on. Service stated that it was all good to go and fixed. Get into truck tonight, mind you we only had it 2 days and haven’t driven it again until tonight, engine light came back on. Ran codes and they didn’t fix the problem. We went there because we thought we were getting a great deal and a more reliable farm truck. You would think since they had the truck on their lot to sell. Well we will NEVER DO BUSINESS WITH THEM AGAIN!!!!

I highly recommend this business. I was completely impressed with Angelo, and the service department. Very knowledgable, reliable and honest. Angelo took the time to answer all of my questions, and provided me with available options from repair to replacement.

I spoke with Tra Farrow recently at the Alton IL. Location. I was completely honest with him. He ask where I was thinking I wanted my payment to be monthly. I give him my response. I was buying a pre owned vehicle. I bought a Dodge Ram regular cab. He also was completely honest, respectful, of my request. He said he would see what he could do. After talking it was clear that we could complete the sale. I have always purchased my vehicles from private owners. This is the first time I used a dealership. I have this dealership and Tray a five star rating. While I realize it is difficult to get it give a business a five star rating. It was easy to give them the best possible rating. Everyone whom I came into contact with during my visit was outstanding. I was overwhelmed at how easy it was. This business could not have done anymore to change my opinion of dealerships. I know all things do not end this way. If you are in the area of Alton IL. Please give Tra and the staff an opportunity to serve you.

Made a service appt for a water pump replacement that was under warranty. Was informed that a loaner vehicle would be available since it was under warranty. When I arrived for the appt and told the service professional Russell Windmiller about the loaner car, he smarted off several times insisting that they did not do that. I told him that the person on the phone said otherwise and argued about it in a very unprofessional way. Once the info was pulled up it showed that since it was under warranty that a loaner vehicle was available. No apology whatsoever was given to me.

was looking for a new car this person ask us if they could help us , there service was outstanding and the time to get the new car was out of this world. We have called here for help and they are right there

Bill Erwin was so helpful in our purchasing our new SUV. He had all the answers and helpful attitude to help us make our decision. We have used this dealership for years and have purchased several vehicles from them. The service dept has always been great. Thank you Bill for calling and even following up with us that we were all set up etc. This purchase was handled with ease, no stress. We appreciate Bill and this dealership!

I've always driven Buick and was glad to buy my 4th one! Trustworthy vehicles! Bill Erwin was very helpful throughout the process and made it an easygoing experience. I'd recommend Bill and this dealership to anyone looking for a quality car at a reasonable price with no hassle! Thanks!

Amanda went above and beyond to get me the car that I wanted. Really great customer Service. I was highly impressed with the effort to provide what the customer needed.

Probably the easiest car buying experience I’ve ever had. Everyone was highly professional and friendly.