Dale Willey Automotive

4.3 out of 5 4.3
Rectangle 48
Sales 8:00 AM - 6:00 PM
Service 7:00 AM - 6:00 PM

Dale Willey Automotive Hours

Sales

Monday

8:00 AM - 8:00 PM

Tuesday

8:00 AM - 8:00 PM

Wednesday

8:00 AM - 6:00 PM

Thursday

8:00 AM - 8:00 PM

Friday

8:00 AM - 6:00 PM

Saturday

9:00 AM - 6:00 PM

Sunday

Closed

Service

Monday

7:00 AM - 6:00 PM

Tuesday

7:00 AM - 6:00 PM

Wednesday

7:00 AM - 6:00 PM

Thursday

7:00 AM - 6:00 PM

Friday

7:00 AM - 6:00 PM

Saturday

8:00 AM - 2:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since February 2006

Welcome to Dale Willey Automotive in Lawrence

...



As a Lawrence Chevrolet Buick GMC Cadillac dealer, we offer all of our customers a fantastic selection of both new and used Chevrolet, Buick, GMC and Cadillac vehicles. Dale Willey Automotive takes pride in the products we sell, the service we offer to customers and of course, the vehicle you drive.

Service

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.3 out of 5 4.3
85 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 1.0 out of 5
    December 20, 2019

    I had typed up a full long novel, but having been through the car buying process recently figure keeping my review short and to the point would help others.... Simply do not go here or shop here. Blew up my phone wanting to get me to give them a good review even though they sold me a car with a tire leak and that had a misfire within 30 days. Would only fix these issues for full price, luckily I was able to find a cheaper place to fix these issues. Awful experience, do not shop here. If you live in the area, I suggest trying for places outside Lawrence.

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    1.0 out of 5
    Overall Facilities
    2.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    We appreciate you sharing your experience with Dale Willey Automotive. We would like you to know that we are always open to communication. Please feel... free to reach out to us directly so we can earn your trust again. Thank you, and we look forward to hearing from you soon. Respectfully yours, Brian Edmondson - Dale Willey Automotive Management Team - 785-830-4120 - brian@dalewilleyauto.com

  • 5.0 out of 5
    December 10, 2019

    These guys are wonderful to work with! No pressure to buy and they make sure you are happy with what you get! They are willing to work with you to get... financed and make sure you get the best deal!

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for the excellent review! It is great to know that we were able to provide you with a pressure-free and knowledgeable service. Please feel f...ree to call or stop by if there is anything else we can do to help you. Best regards, Dale Willey Automotive Team

  • April 14, 2017

    Great level of service and willingness to help us find the right car, even if it took all day (which it did).

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    November 5, 2019

    the worst service dept you can have took the car over for a recall fix was supposed to be 2 to 3 hours it was six and this was the second time that they... screwed up this site will not let me say what I really want to so am going to report it to the national service dept the one high point was Jay he was great.the rest not so much

    3.0 out of 5
    Customer Service
    4.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    I would like the opportunity to speak with you directly regarding your experience. Respectfully yours, Brian Edmondson - Dale Willey Automotive Mana...gement Team - 785-830-4120 - brian@dalewilleyauto.com

  • 5.0 out of 5
    November 2, 2019

    Wonderful people to work with, they find what we want at the price to fit our budget. Free car washes as long as you own the vehicle. Very flexible and... accommodating. We always look here first, then shop around, and keep going back!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you so much for the kind words. We always strive to provide the utmost in customer service and quality to each and every one of our guests, and ...we're thrilled that you feel you experienced this value first hand. We thank you again, and let us know if there's anything else we can do to assist you. Best regards, Dale Willey Automotive Team

  • 5.0 out of 5
    August 13, 2019

    Cedric and Dave Fromm Dale Willey in lawrence were the most amazing salesmen to ever work with me. I’ve gone through many dealerships and this one hit... the spot. I’m from Topeka and this was the kind of dealership I wanted to deal with. We got right down to it and I was out in a reasonable amount of time. I’d recommend these 2 gentlemen to anyone. They’re amazing!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Congratulations on your new vehicle, Jaidyn. Thank you for writing such a great review about your experience at our dealership! We appreciate the feed...back and are pleased that your experience with Cedric and Dave was so positive. We try our best to stand out from other dealers in terms of sales excellence. If you have any further needs, do not hesitate to come back to see us. Best regards, Dale Willey Automotive Team

  • 5.0 out of 5
    June 12, 2019

    Great. Fast anxious to please Service was quick. Had just walked and they took care of meno waiting around

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Arletia! We're pleased to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future. Best... regards, Dale Willey Automotive Team

  • 5.0 out of 5
    May 31, 2019

    Everyone there is very knowledgeable and friendly.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    To say thank you is not enough, Marion! We are thrilled to read your kind words about our team. If there is anything else we can do for you, please fe...el free to give us a call. Best regards, Dale Willey Automotive Team

  • 1.0 out of 5
    May 2, 2019

    Purchased a used vehicle with 30k miles on it, Dale Willey provided a litany of maintenance services that they claimed had been performed on the vehicle... by Dale Willey. Turns out they never performed some of the services. Also discovered after I purchased the vehicle that the previous owner was a smoker. Dale Willey simply sprayed cover-up scent in the vehicle so the smoking scent was masked when we test-drove. They then refused to work together to do any smoke mitigation after the cover-up scent wore off. The used sales manager told repeated lies to me about maintenance that he said had been performed even after I showed him photos of air filters that had never been changed (he was adamant that they had been changed). They lie. They are deceptive. Dont trust a word they say or a car they put on their lot.

    1.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    3.0 out of 5
    Overall Facilities
    3.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    3 people out of 4 found this review helpful. Did you?
    Dealer Response

    We've received your comments and are reviewing your feedback with our team. Please reach out to us directly as soon as possible so we can discuss your... visit. Best regards, Dale Willey Automotive Team

  • 5.0 out of 5
    April 26, 2019

    I was looking for multiple vehicles for our fleet. Elly did an amazing job, worked hard to find what we needed and has been there through the sale and... afterwards as well!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your business and this review. I am happy to hear our team was able to serve you and demonstrate how we do business here. If there is an...ything we can assist you with in the future, please let us know. Best regards, Dale Willey Automotive Team

View More Reviews