Reviews
Write a reviewFalse advertising
I found a vehicle with an advertised price that I intended to pay cash for. After the test drive I told the sales person that I would like to buy ( I didn't haggle price) and she came back with a quote for over $1000 more than the sticker price with admin fees. What admin fees are due for a cash sale? A very dishonest dealer!
Ford Edge purchase
Had a great experience while purchasing a new Ford Edge. They let me test drive any car or as many times as I needed to make the right decision and answered all my questions.
Thank you for your 5 star review. We are glad that you had a great experience with us and we thank you for sharing. We are always happy to help and look forward to your next visit.
Huge waist of time
Called ahead for specific car, drove 45 minutes with wife and 3 kids, to find out the car wasn’t there. I was told 2 different stories when asked about it, then the salesman’s wife pulled up in the car that was for sale, joy riding. Drove that car a then another, to find out that they offered less than a third of my trade in value and nothing to say, not to mention would face me or explain their offer, but expected me to pay full price for theirs! Horrible service, time wasted, and will Never return!
Ford transit 350
great buy. It was worth the trip to purchase in Lawrence. Salesman did excellent job. He had great knowledge in what we were looking to purchase.
We really appreciate you taking the time to leave us feedback on your visit! Thanks again for your business! Take care!
Greg Cooper's best customers' service
Greg offered the best customer service. He is honest and an asset to the Ford Dealership in Lawrence Kansas. He deserves appreciation and recommendation. Good luck!
great customer service
Always excellent customer service at time promised.
Robert, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope to be of service to you again! Take care!
Great Service in the Service Department
I called to say my power went out on my brakes on a Thursday afternoon, the service department said to come by right away. Even though they had a full schedule on Friday, they found the time to fix the problem. The service department rocks at the Lawrence location.
We really appreciate your feedback! Please let us know if there is ever anything else we can do for you! Safe travels!
Service was good
I was taken care of. Far as I know everything is now working good.
Great service, great people!
The guys are always very professional and the work performed is always quick and exceptional
Steven, thank you for writing this fantastic review and giving our dealership such a high star rating! We hope to be of service to you again! Take care!
Repairs
Just a little upset. I went by the last "check-up" from the oil change, and had arranged to bring the car in for the items that needed to be taken care of. The "check-up" list evidently had not been updated when the used car personnel put it on the lot to sell. Out of 3 items listed, only 1 was needed. Now all items are updated and I won't need to come back until the next oil change. It would have saved a lot of my time, and yours, if the check list had been updated before going on the lot.
We really appreciate your feedback. Please let us know if there is ever anything else we can do for you. Safe travels.