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Bad customer service and poor business practices.
I would rather give them 0 stars, but that wasn’t an option I was interested in a used truck they had so I let them run my credit the night before and the next day I told them I would be there in a hour and a half after I got off work (that was drive time) to test drive and look at it. I received a text message 3/4 of the way there there was another person that was test driving the truck but it wasn’t sold. I walk in to the salesman telling me they were running the other guys credit and he got approved they were going to sell the truck to him after already running my credit. Their customer service sucked as they could have cared less about any of it.
Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Tony Starkey, Customer Experience Manager TStarkey@bobpoynter.com
Lied And Tried To Trick Us
This place tried to trick us once we came to buy the truck we agreed over the phone about. They will say anything but watch out. They are going to get you bad. Management is in on it too. None of them care. They think lying to great people is an ok thing to do. Its awful and we all need to ban this place.
You should be ashamed.
Terrible service at this dealership. Purchased a 2015 Town and Country Van with 30,000 mile a few months back from this dealership Bob Poynter. We traded in a 2015 Kia Optima 30,000 miles on it too. The trade in Kia Optima was in perfect condition when traded in. Owners keep maintenance up on this Kia always. This van was told to customer that it was also in perfect condition. NOT. Barely 2000 miles put on this van since purchase and it already needs over $1000.00 plus of repairs done on it. The reason for the trade-in was our family grow from 3 to now 6. We was in need for a reliable family vehicle that accommodated the 6 of us. 1st week of owning this van the tail lights and brake lights didn't even work. Was told it was not there issue by the service department at Bob Poyniter Seymour IN. Since then serial other things has gone wrong. Brakes are 80% worn, tail light needs new harness, needs an alignment. The list just keeps growing. Right now the repair are over $1000.00 and growing. This dealership was asked several day's before taking this van down to them that we would need a car to borrow to accommodate 6 people. They gave us a 2 seated FIAT. Are you kidding me. We the current owners of this piece of crap van drove 50 miles 1 way to be given a 2 seated FIAT. Are you serious. We was told that this was all they had to loan out. The service center called with all the problems with this van on Monday 6/18/18. Instead of checking with the manufacture warranty first gave us a price without checking first. Why wouldn't the customer service check on that before getting back with the us instead of giving them a sticker shock of a price? That is a big problem. Owners had to ask service center to call to see what was all still covered under warrant. The taillights should of been 100% fixed the first go around with the service center. It's obvious this van was not even serviced before putting it on there lot for resale. It appears to me this van was probably a trade-in and Bob Poynter just put it on there lot for resell without any kind of maintenance done to it at all. Also we brought an extended warranty to protect ourselves from any future issues as a prevention. Who would of thought that a dealership would not make sure a vehicle before resale would be put on a lot without being maintenance.
Buying a car
Went to buy a car I had seen oncars.com. Drove away in my newly acquired vehicle. They were very helpful. No pressure. I test drove the car and decided on it right then
Good people do do business with
Having bought three vehicles there, two used and latest one new. Traded my 2005 Ram in on a new 2011 Ram Express, and got more trade in than I paid for the truck when I bought it. Had very few issues to need the service department, but every time they have done fine. Even took my son's truck there for a warranty issue his dealer wasn't able or willing to fix, and they took care of him. Ready to buy an SUV for wifey, and I bet Bowmans get my business again.
Called early morning when they opened and spoke with salesman. Salesman took all my info and trade in info knowing I was willing to drive across the state the next day to purchase the vehicle. Salesman told me he would call back shortly with finance info and about my trade....I called back 2 times throughout the day to be told the first time he was not available and then the second time he had already left for the day. The worst part was as I find out when I talk to a different salesman the 2nd time I call I find out the truck was sold mid day.
Great car shopping experience!
I went to look at a Jeep they had for sale and they were great! They didn't push me into anything and they were very nice and helpful! Didn't purchase the Jeep but will go back to Bryan Bowman when looking for a Jeep again!
A True Five Star Dealer
We purchased a 2006 Chrysler Town & Country van from Bowman Jeep, Ford, Chrysler, Dodge on February 21, 2008. It had started to snow lightly about an hour before we arrived at Bowman in North Vernon, IN which is about 85 miles south of our home in Indianapolis, In. The dealership gave us fair price for our trade-in and fair price on the van we purchased. When we prepared to leave, the weather had turned into a major winter storm and manager said that couldn't drive to Indianapolis and insisted that we spend the night in a motel at their expense. The salesman guided us through the storm to the motel.