Had a straightforward salesman named Britain that made the buying process a breeze. I am extremely happy with my purchase and the quality of customer service.
Great group of people on both the sales and service departments. Always very friendly and willing to go out of there way to help! So far, the best dealer... I’ve dealt with.
I had service on a car and bought a car the same day. Everyone was excellent to deal with.
Spent $1000 on a new Alternator that didn't need to be replaced. Took it to Bob McCosh Chevrolet to have it checked out. Story is started noticing volts... to drop while on vac. took it to shop said alternator was bad. They replaced it. Hit the road again and volts dropped again. Made it home. Took it to Bob McCosh they said alternator bad. They said was overcharging and shutting off. Replaced it again started home volts dropped again. They said bring it back to see what's going 3with it. 2 hours later get a call saying that it's suppose to do that. That Vehicle has Protect mode to shut alternator off to safe the battery. Ask can I see test for old alternator did not have test only on battery. Which was at 12.6. So if it was overcharging would my volts be higher.... guy said you can't prove that it was good. Took it had it benched tested and passed with flying colors. Called them said he was done with it. Worse Experience in my life with a shop.
Did you know that you can be charged $245 to have your software reset because your car got too cold? If something like this happens again I will sell... my Caddilac and never buy another one again. The people at the dealer are just fine, but this experience really soured me on the brand.
I just had my first experience at Bob McCosh and I would go back in a heartbeat! Everyone was extremely friendly and welcoming. I worked specifically with... Jason Lang who helped service my car. When the dealership didn't have the specific part to fix my car, he drove to another dealership (20 miles away) to get that part for my car. The excellent customer service stood out to me and I will definitely use them again!
Extended wait time. Don't bother making an appointment. I saw four to five people and cars come in and leave before I did. Service staff were unable to... determine cause of vehicle problem (Ac Issue) and I must return to have it fixed. No worries though in order to find the problem they recharged ac for $270, so yea :-). Cashier staff was snobby to say the least, no smiles almost like an inconvenience to take my money. I have purchased numerous new vehicles from.Bob McCosh in the past & have all my vehicles serviced through them as well. Driving over an hour just for the service & professionalism. On this date they missed the mark in all departments & I question whether or not they will have my business in the future.
I recently purchased a vehicle that I had hoped to buy for many years. It so happened that McCosh had one on the lot that was the exact model, color we... wanted thanks to their massive inventory. I can't say enough about how pleasent the whole experience was! I have always been a loyal Chevy owner with the exception of a GMC and a Pontiac which is still in the family. Of all the vehicles I have purchased both new and used over the past 40 years, Bob McCosh Chevrolet made this one the most memorable! Thanks McCosh Chevy!! I will definitely return for my next new Chevy!
What a WONDERFUL experience!! I walked in & was Greeted Immediately by salesman, Brad Kennon, he treated me with respect and he was very knowledgeable... and patient! I had did my homework and Thought I knew what questions to ask BUT Brad had answered them BEFORE I could even ask them and more, not once did I feel pressured, which was very much appreciated. Jason Sedillo, the Business Manager, was a pleasure to work with too. I will definitely return for future vehicle needs, Highly recommend this dealership to others
They insisted I needed a catalytic converter for my car and nothing else. They sent me to another shop to get it done. I even took it back to McCosh the... same day to be sure that it needed just a catalytic converter, and they wrote in big letters on the receipt , " CATAYLIC CONVERTER. The mechanic at the other shop insisted it needed something besides a catalytic converter. Long story short, car got the converter, it would not run,,,,had to have a CO2 sensor after a catalytic converter,,,,,,now it is something else. I went back to tell them they were incorrect and the man I spoke to was not sure why I was telling him what happened. I have not heard from them so I assume they do not care about customer service . I will never take a car of mine there again.