Front Royal Ford

They were slow to respond, I needed to call them for any updates, and when I called I had to go through multiple people and a call back before getting an update.

Treating was Good Morning how can we help you? After explaining what in need and the necessary paperwork the Service Advisor assisted in showing me how to change my display on my gauges. Hot coffee awaited. Everyone is friendly and helpful.

The purchase process was easy. I hadn't purchased a new vehicle in 20 years. The sales rep was very informative and helpful. The vehicle I ended up buying was on the lot and ready for a quick delivery.

My experience with front royal ford and Brett was awesome. I was looking for a dump truck for my business and they made it happen I had a budget that I had to stick with and they worked with me To make it happen. I highly recommend Brett and front royal ford for your vehicle needs.

I would recommend the service department. They are great and very knowledgeable and professional. Great service.

They are hands down the best group of people I have worked with! From being treated like crap at another location. Jared went above and beyond to make sure I was treated fairly and honest. I would highly recommend them anytime. I can’t thank them enough for the amazing experience.

Everyone I spoke to when making service appointment was very friendly. I wanted to verify part was in stock before dropping off my truck which they did without hesitation. Service was completed when promised, so I am completely satisfied. I would recommend Front Royal service department to everyone.

$180 to update the software on a truck seems a little steep to me (so i didn't get it done), otherwise service was fine.

I warn everyone to be weary of this dealership. Do not be fooled by the kind demeanor that this sales staff puts on. My parents are Residents of Front Royal. They went into this dealership to look at Bronco inventory. They were shown a 2024 Wild Track that the dealer was looking to move because it was a slow Memorial Day. My parents are typically very savvy. The dealer claimed that they were selling the vehicle at their cost. Here's the thing, they had it on Car Gurus advertised for $4k cheaper than my unsuspecting parents paid for the car. I get that the buyer needs to be on their toes, but this dealership has no problem soaking an elderly couple looking to pay cash for a car. I made my parents aware of this and they were legitimately mad and felt taken advantage of. But when they confronted the dealership it was tough cookies. That is the dealers right, but anyone that is willing to blatantly take advantage of a couple of 70 year olds deserves to be out of business. Take your chances with them if you would like, but they did this to a local buyer that was wiling to pre-purchase their maintenance and buy a 100k warranty. Just soaked them. I wish I could make these Jokers famous. They represent everything that is wrong with America.

The PDL service was excellent and something I wish all dealers did when vehicles need servicing. Great price on tires for my Bronco too!