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I felt very informed as to what was going on.
I felt very informed as to what was going on. I was given an estimate for 2 hours of labor but the actual repair took less than 45 minutes but i still had to pay for 2 hours worth of labor. I discussed this with shop personnel and was told i still had to pay for 2 hours as this was a standard rate and the person who fixed my vehicle was so experienced he could finish the work faster.
We appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, The Behlmann Buick GMC Team
Beware of price gouging and price changing.
Beware of price gouging and price changing. They had a used vehicle listed for $39.5k they stated we could by it for 38.5k, we texted our salesman Nick to make an appointment to come make a deal and he wouldn't return our calls. low and behold we discovered that they raised the price to $42k Crooked?.... You decide....
Thank you for sharing this review regarding your experience with us. We’d like to discuss this with you further if you could please contact us at your earliest convenience. Sincerely, The Behlmann Buick GMC Team
Friendly, professional and prompt.
Friendly, professional and prompt. I drive 20 miles to service my vehicle at Behlman GMc
We're pleased to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future. Sincerely, The Behlmann Buick GMC Team
The guys in the Service department are very knowledgeable
The guys in the Service department are very knowledgeable and kind. They and their mechanics do superb repairs.
It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, The Behlmann Buick GMC Team
Charged $102.36 to be told I had a bad tire. Won’t recommend.was told could be 2 weeks to get in. He put me in where someone cancelled. I feel two weeks is too long to wait. When you purchase a car used or new at a place you shouldn’t have to wait that long if there’s a wait like that a lot maybe more help is needed.
Thank you for taking the time to share your recent experience at Behlmann Buick GMC. We want each customer to be completely satisfied upon visiting us, and the impression you received from our dealership is not okay. We would sincerely appreciate the opportunity to amend the situation, so please contact us directly. Thank you. Sincerely, The Behlmann Buick GMC Team
Salesman Eric Weber got bent out of shape when I asked if...
Salesman Eric Weber got bent out of shape when I asked if there was any wiggle room in the price. He said he would take it to the auction and take his losses before He would come down. Good luck at the auction !! We went just down the road to Jim Trenary and made an even better deal !!
We appreciate learning about your recent service with us. We strive for a positive experience, and it appears you did not receive that from us. I would appreciate the opportunity to discuss your time spent with us. Please contact me at your earliest convenience so we can work together at resolving this. Sincerely, The Behlmann Buick GMC Cadillac Team
After initially not hearing back after submitting an...
After initially not hearing back after submitting an online request Doug took over and was amazing. Handled just about everything over the phone and was very responsive throughout the day. They even granted our request of social distancing and handling all paperwork outside. Even though it was chilly and rainy, they got it all done. Very much appreciated during these times. Couldn’t have asked for a better experience.
Poor Customer Service
Drove over an hour and a half for a scheduled appointment to view a car just to find out it was being sold when we showed up for our scheduled time. We never received a call from the sales person and we basically got a slap in the face when we showed up. Very displeased with how we were treated and the lack of care. After complaining and over 6 calls I finally received a call from someone apologizing, but at that point an apology doesn't change the nature of what was done. When you speak to someone be aware this could happen to you as well. They don't care.
We appreciate you taking time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us and we would like to learn more. Please contact us so we can address and remedy your concerns. Sincerely, The Behlmann Buick GMC Cadillac Team
Great Place. Nicholas had such good customer service, Thank you. These guys know what they are doing in a friendly relaxed way. Not only the service is expert and fast, price is fair. They take time to educate you. A Friend recommended them to me, and I am passing this along. Thanks
We are so glad to read that you had such a positive experience with us! We can't wait to see you again soon. Sincerely, The Behlmann Buick GMC Cadillac Team
I found a truck online that I wanted to buy. I called to put a downpayment on it to hold it. I told the salesperson that I lived an hour away, so I wanted to work out the financing and the details over the phone. I asked multiple times for the finance managers number. When he finally gave it to me, no one would answer the phone. Then I talked to the sales manager who told me his "time is more valuable than talking to me on the phone right now." Knowing the financing terms of a deal before driving away seemed like a simple request, unless the dealership trying to pull something. Let us not forget that dealerships make a lot of money up-selling the financing of cars. Just know what your dealing with before doing business with these guys.
Mark, we are not pleased to hear of the incident you've described in this review. We want nothing more than to work with you to correct this situation as soon as possible. Please feel free to contact us at your earliest convenience. Sincerely, The Behlmann Buick GMC Cadillac Team