Grand West Kia

4.4 out of 5 4.4

Reviews

4.4 out of 5 4.4
18 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 3.0 out of 5
    September 10, 2019

    2 months to replace transmission. When I got it back had scratches on side and bumper.said would get back to me.nothing.new car no scratches. Wow.

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    March 19, 2019

    Great experience, knowledge staff. Sales person was knowledgeable in all vehicle s. Sales person took the time to explain all features of vehicle. I... highly would recommend you buying a car at Grand West Kia.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 1 found this review helpful. Did you?
  • November 15, 2015

    I have bought 2 vehicles I was treated very great.It was fun buying both my vehicles.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    September 8, 2018

    Had very friendly service personnel, they were training a new girl and she was very friendly and informative, waited in the waiting room which was very... comfortable. I will be back to get my sedona serviced there when needed. thank you

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    January 18, 2018

    I was so impressed with the service I recieved. I will continue my car care needs with Grand West Kia. Looking forward to it. They were so nice and... very easy to deal with.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Lynne, thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with ...their overall experience. We look forward to working with you again. Sincerely, The Grand West Kia Team

  • 5.0 out of 5
    January 12, 2018

    We bought our new Soul and also returned it for service through your representative, Nicole. We received excellent instructions on the features, functions,... and operation of this car. We are very satisfied with this car as it more than meets our needs and is an enjoyment to drive. Anytime we have questions about the operation or functions of this car, a quick call to Nicole answers our questions. She goes above and beyond the call of duty. For example, we are building a new house and got mud all over our floor mats and floors. Nicole took the car out to the back of your service center and vacuumed it, put our floor mats in the trunk, and cut and pasted plastic material (form fit) to the floors in both front and back of the car. What wonderful service!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    First and foremost, thank you for stopping by to leave this incredible review. Our staff prides itself on providing efficient and friendly service to ...every customer that comes to our dealership. I'm happy to see that your visit reflects these values and that Nicole assisted you in such a detailed and customized manner. Give us a call if you have any further questions! Sincerely, The Grand West Kia Team

  • 5.0 out of 5
    January 9, 2018

    The service department was very honest with me about what my van needed and didn't try to push services. I will take it back just because of that!

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for the glowing review, Rhonda! We always have our customers best interest in terms of what they need and do not need for their vehicle. Don...'t hesitate to contact us if there is anything else we can do for you. Best regards, Grand West Kia Team

  • 2.0 out of 5
    January 2, 2018

    left multiple messages (no person ever answers the phone. very bad about getting back to you.. It has been 2 weeks and I'm calling again!!!

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    That is not the kind of experience we seek to provide, Susan. Please call us when you can so we can address this together. Sincerely, The Grand West K...ia Team

  • 5.0 out of 5
    December 7, 2017

    My sales person we of great help and I would recomend Mitsy to my friends with great pleasure.Thank you Mitsy l really appreciate all your help. I'm very... pleased with my purchase .Again Thank you Mitsy.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Mary, thank you for sharing your feedback! It is very important to our dealership that we earn the trust of our guests by following through with our p...romises and providing hassle-free service. Sincerely, The Grand West Kia Team

  • 3.0 out of 5
    October 11, 2017

    I was looking for a used car and came home with a new one was a great experience but was told three times it had cruise control but it does not

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Todd, we appreciate you taking a moment to leave us your feedback. We will share your comments with our team. Please don't hesitate to contact us if y...ou would like to further discuss your visit. Sincerely, Grand West Kia Team

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