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2 months to replace transmission. When I got it back had scratches on side and bumper.said would get back to me.nothing.new car no scratches. Wow.
Great experience, knowledge staff. Sales person was knowledgeable in all vehicle s. Sales person took the time to explain all features of vehicle. I... highly would recommend you buying a car at Grand West Kia.
I have bought 2 vehicles I was treated very great.It was fun buying both my vehicles.
Had very friendly service personnel, they were training a new girl and she was very friendly and informative, waited in the waiting room which was very... comfortable. I will be back to get my sedona serviced there when needed. thank you
I was so impressed with the service I recieved. I will continue my car care needs with Grand West Kia. Looking forward to it. They were so nice and... very easy to deal with.
Lynne, thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with ...their overall experience. We look forward to working with you again. Sincerely, The Grand West Kia Team
We bought our new Soul and also returned it for service through your representative, Nicole. We received excellent instructions on the features, functions,... and operation of this car. We are very satisfied with this car as it more than meets our needs and is an enjoyment to drive. Anytime we have questions about the operation or functions of this car, a quick call to Nicole answers our questions. She goes above and beyond the call of duty. For example, we are building a new house and got mud all over our floor mats and floors. Nicole took the car out to the back of your service center and vacuumed it, put our floor mats in the trunk, and cut and pasted plastic material (form fit) to the floors in both front and back of the car. What wonderful service!
First and foremost, thank you for stopping by to leave this incredible review. Our staff prides itself on providing efficient and friendly service to ...every customer that comes to our dealership. I'm happy to see that your visit reflects these values and that Nicole assisted you in such a detailed and customized manner. Give us a call if you have any further questions! Sincerely, The Grand West Kia Team
The service department was very honest with me about what my van needed and didn't try to push services. I will take it back just because of that!
Thank you for the glowing review, Rhonda! We always have our customers best interest in terms of what they need and do not need for their vehicle. Don...'t hesitate to contact us if there is anything else we can do for you. Best regards, Grand West Kia Team
left multiple messages (no person ever answers the phone. very bad about getting back to you.. It has been 2 weeks and I'm calling again!!!
That is not the kind of experience we seek to provide, Susan. Please call us when you can so we can address this together. Sincerely, The Grand West K...ia Team
My sales person we of great help and I would recomend Mitsy to my friends with great pleasure.Thank you Mitsy l really appreciate all your help. I'm very... pleased with my purchase .Again Thank you Mitsy.
Mary, thank you for sharing your feedback! It is very important to our dealership that we earn the trust of our guests by following through with our p...romises and providing hassle-free service. Sincerely, The Grand West Kia Team
I was looking for a used car and came home with a new one was a great experience but was told three times it had cruise control but it does not
Todd, we appreciate you taking a moment to leave us your feedback. We will share your comments with our team. Please don't hesitate to contact us if y...ou would like to further discuss your visit. Sincerely, Grand West Kia Team