"Experience Clear and Simple Car Buying and Selling"
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I dropped by Carmax Laurel to check out a few used models I was interested in. I checkout out a car I hadn't had the opportunity of seeing in person yet... and asked to test drive. As soon as I told the salesman I was not rushed to immediately purchase the car (before the test drive) he became irritated and told me to not come back until the day I was ready to purchase "because he is paid commission and I was wasting his time." I'm not sure if this is just a flaw of this particular salesman or poor management policies, but I am a careful buyer; I take my time to do research and determine exactly what I want. I don't buy based on emotion. I will not be purchasing my next vehicle from this Carmax.
Carmax Laurel sold me a Forester with a list of things wrong with it, including a broken driveshaft bearing. It was literally grinding as I pulled out... of the garage from buying it. Broken heated seat, tire alignment was off, moisture in the tail light, and a leaking tire valve stem. The car was $4K over retail price and clearly no one even bothered to look it over. Their "125 point inspection" is BS. Two weeks later and it's still sitting in their shop, I didn't even get a chance to test it out. I wouldn't recommend buying a car from here, but if you do, immediately take it to an independent mechanic to look it over. It could save you lots of money down the road. Employees are also non-responsive, I was interested in about 5 cars before I got to test drive one, because the others would sell before the salesman on my contract would respond. If you do a walk in, you'll be sitting at a table for a half hour while the sales people stand around and talk to each other. Worst car buying experience I've ever had. Won't be buying from Carmax again.
If my credit was on point I would've been driving my dream car. The K900 is a sleeper for those who do not know. But they did try to help.
On February 12th I purchased a 2011 Volvo S40 R Design. Very nice car. So i decided to take it on a nice road trip to see how the car performs. Immediately... I noticed that the gas mileage was deteriorating. Went from getting 24mpg to about 17 mpg. Also the car stalled on me twice upon start up. But started up fine after a restart. Contacted service and they set me up with an appointment to get the car checked out. The service advisor contacted me and told me that they had done a diagnostic on the car and the knock sensor was bad....... Shouldn't a diagnostic had been done before I purchased the car?..... Also using the audio system I noticed that one of the speakers was busted..... Hope I haven't purchased a lemon from carmax. Is this a start of future issues.
Waiting all most 2 hrs for a oil change and tires rotated is little to much, I was thinking about getting a nw car but having too deal with this service... department again. Thinking twice about this dealerships
I had the absolute worst car buying experience at the CarMax in Laurel, MD. Initially, I bought a vehicle (a relatively new vehicle that was still under... manufacturer warranty) that had a odd noise coming from one of the axles. I called within a week of purchase and set up an appointment. Although they considered this a safety concern, they did not have any available appointments for three weeks. We dropped the vehicle off and were provided a loaner vehicle. The next day, the loaner vehicle had trouble starting...anyway. After three days we were notified that the vehicle had FRAME DAMAGE and they were not able to sell it to us. Although disappointing, the worst part was the unapologetic management team. Apparently, for some reason they thought they had better things to do rather than discuss this with me thoroughly. To be fair, the service representative and one out of the three sales representative I dealt with were fine. So not all of the people here were reflections of their management. We ended up purchasing another vehicle out of pure necessity but are not happy with the deal or the service that we received from Carmax. I will not be a returning customer and would advise others to steer clear.
Will never see me at a CARMAX dealership ever again - The CarMax indicated they will charge MAX price and MINUMIUM trade in on your car
Even though we made an appointment to test drive a car, we sat waiting for 15 minutes, only to be seen by someone asking us what we were selling. Then... had to wait another 5 minutes for them to find us a salesman, who had adequate general knowledge, but not specific for the SUV we test drove. Then he had no flexibility on pricing, even though it had flaws.
I bought a new RAV4 through Jerry Potts at Laurel, MD new Toyota lot. Great experience! Gave me straightforward honest info with zero pressure. Best... buying experience I ever had, and a great price. I would do it again in a heart beat.
Althea Thompson was awesome!!! I have never dealt with Carmax and she made the buying experience 100% perfect!!! I would definitely return again for future... purchases.