Hertrich Nissan of Newark

Purchased 2024 Pathfinder June. I requested vehicle service contract from Nissan but they don’t sell the Nissan because the one they offered is better than Nissan. Once in paid the service was rude and poor. Customer service is very poor. Please stay away look for other dealerships even if they’re a bit further, I did and now I’m receiving great service.

BUYER BEWARE. AVOID HERTRICH NISSAN. I'd give 0 stars if possible. This place is an atrocity. Staff is rude, incompetent, and does not care. Leased my Nissan Rogue on 11/17/23. The first red flag was that I was promised $472 monthly payments for a 3 year lease, 15k miles a year. I even have this in text from the salesman, and we discussed this numerous times. Ironically on my way to the dealership to sign the lease on 11/17/23, the sales manager Vic called me and said they somehow priced me the wrong vehicle and the price would be the same for the lease, but only 10K miles a year due to THEIR mistake. I should've declined right then since they were now shorting me 15K miles (total) due to THEIR mistake, yet not honoring the original deal which I have in writing. So I sold them my old vehicle (which was already paid off) for 13K. 2k would go towards the lease as money down, and 11K would be written in a check for a pay off for me, as I requested. I was told it should take 2 weeks for the sale to finalize and I would have the check. 2 weeks later, still no check. Was told they were still finalizing paperwork with finance. On 12/18/23, now a month later, Ken from finance contacts me frantically and states he needs me to come in ASAP because it was THEIR mistake and they messed up the paperwork. I obliged and went in and signed the paperwork. On 12/28/23, incompetent Ken from finance contacts me again and asks me to come because once again, they messed up the paperwork. THEIR mistake yet again. I voiced displeasure to Ken while I was at the dealership and asked to speak to someone higher up and demanded he put that I would receive the check in writing. Ken looked at me like I was insane, shrugged, and instead gave me a free oil change for my troubles. I'm asking about my check for 11k and he’s like here's an oil change that will save you $80. The same day, I was told the check for 11k would be ready by 01/02/24 now that the paperwork was finalized and correct, you know which wasn't my fault but the check was continually delayed due to their incompetence. On 12/29/23, I sent a long, detailed email to the GM of Hertrich Nissan - Newark - Michael Lundin. To no surprise, I received no response. Shocker that the leadership sucks here as well. On 01/02/24, I emailed Ken from finance about the status of the check. I received no response. On 01/03/24, I contacted Nissan by telephone and spoke to the office manager - Shelly. She claimed finance mailed the check for 11k on 01/02/24 and if I did not received it by 01/08/24 to contact her personally. Keep in mind I live 15 mins away from Nissan, so it should've taken a day to receive the check. On 01/08/24, I contacted the office manager - Shelly to make her aware that the check never arrived. Shelly was clearly annoyed that I followed up, spoke to me in a belittling and unprofessional manner, and continually cut me off when I voiced my displeasure by saying "I get it but" and the proceeded to tell me I was given wrong information about how long the check takes to receive. But the best part, she just casually told me "the check must have gotten lost in the mail" and that they would stop payment and issue a new check that "should" be ready by the end of this week to pick up. I find that bizarre, because if you're mailing a check of that large amount of money, it would go through certified mail, which leads me to believe they never actually mailed it. So here we are, on the brink of 2 months later. I'm 99% sure, they have already sold my vehicle that I traded in, yet here I am with no check efor 11k.