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Reviews

3.3
Average based on 11 reviews
  • Horrible Car Buying Experience!

    This has been the worst car buying experience that I have ever had! The finance team ran my credit against at least 10 banks, which resulted in my...


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    This has been the worst car buying experience that I have ever had! The finance team ran my credit against at least 10 banks, which resulted in my credit score being lowered. The finance team then tried to tell me what amount my deductible had to be for my insurance and constantly harassed me until I threatened to return the car and then miraculously my deductible amount was acceptable. On top of all of this, the car could not be inspected in NJ due to computer issues and they refused to help with the situation. PLEASE DO NOT PURCHASE A CAR FROM HERE!

    Shopped for a used car
    Does not recommend this dealer
    Did make a purchase
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  • Major Repair Warranty Issue

    I purchased a pre-owned Nissan Murano and based on my concern with the Nissan CVT drive train opted for an extended (major repair) warranty policy...


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    I purchased a pre-owned Nissan Murano and based on my concern with the Nissan CVT drive train opted for an extended (major repair) warranty policy as part of the sale that included a refund if the repair policy was not used. I never heard from Hertrich after the sale until I made contact regarding the issue below. I mistakenly thought the repair policy was coterminous with the loan and missed the date to request my refund. You would think that the policy provider would know whether their policy had been used or not and would have been pro-active in contacting me and returning my $1400 dollars. Escalating through the policy provider, Hertrich and Nissan did no good. Very displeased with this dealership and would not recommend them.

    Shopped for a used car
    Does not recommend this dealer
    Did make a purchase
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  • Great Experience!

    I bought a 2015 Nissan Versa Note. The salesperson Zach was honest, and worked very hard to find a vehicle I loved! Great experience, every one wa...


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    I bought a 2015 Nissan Versa Note. The salesperson Zach was honest, and worked very hard to find a vehicle I loved! Great experience, every one was very nice and professional, the show room was clean, and I never once felt any stress buying my vehicle!

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
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