Carson Dodge Chrysler Jeep RAM

Great customer service and feedback regarding my interest. The information services manager called me herself with the information I needed.

Is unable to return phone calls, or emails. Multiple employees will tell you they will get back to you in an hour/the next day/etc and will never get back to you. Lies about dates that parts will arrive or that they have even been ordered in the first place. Lies about sending me a reimbursement for a smog test that they should have done in the first place (it is required by law for them to reimburse which I am in the process of reporting to the NV Emission Lab). All this so they can save $50 dollars reimbursing me for a smog and ordering me a $18 blinker 68374916AA. Insane.

Is unable to return phone calls, or emails. Multiple employees will tell you they will get back to you in an hour/the next day/etc and will never get back to you. Lies about dates that parts will arrive or that they have even been ordered in the first place. Lies about sending me a reimbursement for a smog test that they should have done in the first place (it is required by law for them to reimburse which I am in the process of reporting to the NV Emission Lab). All this so they can save $50 dollars reimbursing me for a smog and ordering me a $18 blinker 68374916AA. Insane.

Been waiting for parts on a possible dangerous recall for over 7 months. In March of the year I was number 14/15 for the two trucks I own, on July 12, 2023 I checked and I was number 19/20 . Dont count on Carson Dodge to take care of you.

One of the worst dealership experiences I've had. I'd brought my 2017 Jeep Grand Cherokee to a local shop in South Lake Tahoe, which had run diagnostics and tests on the issues. They unfortunately did not have the software to correct the problem and told me a Jeep dealership would be the only folks capable of fixing the error messages that were popping up. I scheduled a 9:30am appointment for a service. I waited for 20 minutes or so before being brought in to talk with a service advisor in person. The previous shop had given me about 6 pages of notes & a synopsis to give the service people at the dealership to give them some insight into the problems it was having. The service person I worked with was on his phone half the time and at one point, as I was talking says "sorry, I was distracted by this message" pointing to his phone. He obviously didn't listen to what I was saying. He also didn;t take the 5 pages of codes the other shop provided me. I should have asked for the service manager right then. I live in a completely different town at the top of the mountain, about an hours drive back to the dealership. I'd explained I would be in between spots that day, so if it was ready, I would drop by on my way back home. I asked for an ETA of when I would hear from them. He assured me by 1pm I would get a call with an update. By 3pm, there was no call. So I called them back. He told me he would check with the tech and give me a call back. Nothing. Then another 2 days went by, it was now new years eve and I knew they would be closed for the holiday and possibly the following day. So I proactively called them. I asked for the service person I'd worked with. He didn't even remember me or my car. He said he'd go talk with the tech who worked on it. He calls me back 10 minutes later and tells me there is nothing wrong with my Jeep. He says they drove it for 75 miles or so, the check engine light never came on and it didn't have a rough idle. The funniest part about that is, had he listed to me in the first place, or read the extensive notes I'd brought him, that was NOT the issue they were looking for. It was the codes being thrown for the stop/start system not working correctly. He told me that it didn't throw up any messages for the tech. Which is an absolute bold face lie. I got in my Jeep after them charging me over $200 to do nothing to it. I got in my Jeep and the first message that pops up is a start/stop system error message. I figured I would let it go and never return here. Sometimes not having to deal with incompetence and walking away is the best move. I ended up talking to the first shop again and they agreed that their work down at Carson Jeep was horrible and sounded like it barely got looked at. The Jeep ended up getting much worse after about 3 weeks. So I decided to call the service manager Don. I left him 2 messages (non emergency) on his work phone and still haven't heard back. I finally decided to have it towed to somewhere other than Carson. I will never go back to this dealership even if it costs me twice as much to have it towed somewhere that actually cares about their customers. I feel like they scammed me out of a couple hundred dollars down here and could care less about the time of mine they wasted. I should've taken the advice of the 4 people who'd told me it was a mistake to gop down there in the first place. Bottom line, don't take your car here if you need something fixed. They'll be really nice to your face and can sell their service well. It's the after care and communication once they have your car that is horrible. Seems to be a running theme in the reviews as well.

Went to Carson dodge bought 3 vehicles had a problem with my challenger they too me out of the car and put me in a truck Jason was great the problem I had is that I was told my pymnt would be 663 and was told Chrysler picked up never heard back then I get pymt book from Nevada credit union 699 a month finance manager never told me who had contract if you tell somebody a price on pymnt the woman ehoi dealt with never gave me a answer also I asked if it had gap she told me will not go back for another car as long as she is there was not very friendly and was standoffish everyone else is great especially Jason. Thank you

We had a great experience, after a very long search for the perfect Tacoma we found the perfect one at a jeep dealership of all places! The team at Carson Chrysler Jeep Ram worked very hard to get us the best deal and were extremely helpful and nice!

Why is your DEF so xxxx pricey. 26.00 for 2 1/2 gals. When its 2.50 for a gal other places. It's a rip off to get it at your service department.

If you want to buy a Jeep they are awesome. Once you've purchased it, good luck every getting a call back or any kind of assistance. I had to ask for the dealer manager or owner to get anyone to even talk to me. None of the following responded to my voice mails or e-mails: sales manager (before purchase great, after...nope); finance manager...not sure I even got transferred to the right person since the name wasn't who I dealt with at time of purchase; service manager no response to voice mail or e-mail. Ugh! May have to drive all the way to Reno for service/help from here on out. Awful!!!

I think the service department is the best in the country. Don and Tom are both outstanding as to knowledge and customer service. I brought in a 2020 Jeep Wrangler Unlimited Rubicon that had some issues with aftermarket modifications. They were most helpful in diagnosing issues and resolving to my complete satisfaction. I'm so pleased with the service that I will be buying the new Grand Cherokee or Wagoneer when they are released.