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Just got home from the dealership to have a new key fob made. Two days earlier the girl upfront told me that I had one in September and it may be under... warranty. Before that I didn't even think their was a warranty for that part. I informed the service technician of what I was told when I returned for the service and left my truck. Returned later to pick up my truck and was told that I never had one replaced at the dealership. Basically called a liar! Went out to the truck and found the paperwork in the glovebox with service technician hovering over me like I was trying to pull a fast one. The fob was replaced earlier than the time I was told and had relayed to the technician. Then, and only then, was I informed by the technician that his computer didn't go back that far. May have mentioned that prior to the accusation! Lucky for the paperwork I kept, or they would still believe I was a thief and liar! Not use to my integrity being questioned.
They have no problem selling you a truck but don't call for service you won't get a call back, they don't care about you after the sale.
John Mankus is superb. I have known him for quite some time, but I am sure that the excellent service he gave me would be the same quality he would offer... to anybody.
Friendly, personalized service is very much appreciated. The waiting room facilitiy is clean and the dealership provides coffee and reading materials... and television.
The power to the dealership was off the day before, so they were back up, and we came in the next day with no appointment and they got us going in about... 3hrs. We were on vacation so time was important
Friendly people, great service. This was a recall but I needed some other work done but didn't schedule it. They did it for me.
Everything, the staff was very helpful and very professional. We have never purchased a car and been out the door with our new car in under three hours
I was traveling thru town on a road trip when my truck started to countdown in mileage for a shut down. It was a Friday afternoon and they were busy, but... they fit me in and fixed me up with Excellent customer service and consideration for me and my dog.
Service was fast and completed on time. Came in for oil change and service adviser indicated I need some software upgrades so I left the truck for an extra... hour for the upgrade and didn't have to bring the truck back later. Good service.
You guys are fast, knowledgeable & very courteous. Esp. Michael Kirchner. Great guy. I like your new coffee machine too.