Reviews
Write a reviewTook my MKZ in for service and asked the service writer
Took my MKZ in for service and asked the service writer if the part I needed was covered under my extended warranty. He told me I could call them just as well as he could, wrote down their phone number and handed it to me. He acted annoyed that I would even ask such a question. Needless to say I will pay the extra $100.00 for the off sight service at another dealer. My family and I have bought several vehicles from Northside Ford and that will end today!!!
Took my MKZ in for service and asked the service writer
Took my MKZ in for service and asked the service writer if the part I needed was covered under my extended warranty. He told me I could call them just as well as he could, wrote down their phone number and handed it to me. He acted annoyed that I would even ask such a question. Needless to say I will pay the extra $100.00 for the off sight service at another dealer. My family and I have bought several vehicles from Northside Ford and that will end today!!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Very poor dealership selling wrecked and totaled cars
Very poor dealership selling wrecked and totaled cars from auctions. There in very bad condition poor workmanship. there cars are unsafe Dont keep there word. They will lie to you just to make a sale Add points to the intrest rates
Very poor dealership selling wrecked and totaled cars
Very poor dealership selling wrecked and totaled cars from auctions. There in very bad condition poor workmanship. there cars are unsafe Dont keep there word. They will lie to you just to make a sale Add points to the intrest rates
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Chris, thank you for taking the time to leave us your honest feedback. Please give us a call at (217) 342-3929 if you’d like to discuss this matter further. We look forward to hearing from you. Take care.
Dont stand behind there word bought a F350 that broke
Dont stand behind there word bought a F350 that broke down 70 miles after leaving dealer. Multiple issuses very unsafe. Said they would assist then backed out after there was a 10k repair bill. After some research looks like the truck came from a salvage auction. They claim the truck was looked over before leaving the lot.No way it was. Documented the poor unsafe condition the truck was in by the repairing dealer. Repairing dealer reported wheel could of fallen off brakes were burnt truck could of cought fire wiring cables not fastened down missing brackets Dont buy from this dealer
Dont stand behind there word bought a F350 that broke
Dont stand behind there word bought a F350 that broke down 70 miles after leaving dealer. Multiple issuses very unsafe. Said they would assist then backed out after there was a 10k repair bill. After some research looks like the truck came from a salvage auction. They claim the truck was looked over before leaving the lot.No way it was. Documented the poor unsafe condition the truck was in by the repairing dealer. Repairing dealer reported wheel could of fallen off brakes were burnt truck could of cought fire wiring cables not fastened down missing brackets Dont buy from this dealer
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Dont Buy
Dont buy from these people. Bought a 2010 charger from them they lied about how much work has been done to it. Ive had nothing but problems with it. I will never buy from this place again and i will tell everyone i know not to. The sales and service staff are terrible. Now im stuck with an overpriced junk car.
Dont Buy
Dont buy from these people. Bought a 2010 charger from them they lied about how much work has been done to it. Ive had nothing but problems with it. I will never buy from this place again and i will tell everyone i know not to. The sales and service staff are terrible. Now im stuck with an overpriced junk car.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Don't buy a used car here!
I will never buy a used car from Northside again. Great sales staff but the 2 cars I have purchased from them are lemons! Both had transmissions go out of them. I was told since no engine light was on nothing they could do about it! So if you do buy a used car from them have a mechanic look it over!
Don't buy a used car here!
I will never buy a used car from Northside again. Great sales staff but the 2 cars I have purchased from them are lemons! Both had transmissions go out of them. I was told since no engine light was on nothing they could do about it! So if you do buy a used car from them have a mechanic look it over!
- Customer service 5.0
- Buying process 4.0
- Quality of repair 1.0
- Overall facilities 3.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Sarah, thanks for taking the time to express your honest concerns regarding your vehicle. Please contact us at (217) 342-3929 at your convenience so that we can understand the details of your situation and attempt to resolve this issue. Thank you for taking the time to give us your honest feedback and we look forward to speaking with you.
Farmer
Brandt was really nice to work with and very willing to accommodate our schedule. The dealership was easy to get to and they have a lot of inventory.
Farmer
Brandt was really nice to work with and very willing to accommodate our schedule. The dealership was easy to get to and they have a lot of inventory.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
Great Experience
One of the best car buying experiences in over 50 years of driving. From the test drive opportunities to the final paperwork, all elements were first rate.
Great Experience
One of the best car buying experiences in over 50 years of driving. From the test drive opportunities to the final paperwork, all elements were first rate.
- Customer service —
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Shop elsewhere
Avoid at all costs. In October 2018, I bought a 2014 Jeep Grand Cherokee from there. The sales staff and the car buying experience all went great. However, after only having it for 5 months, the engine began overheating. I took it down for the car’s first complimentary oil change and I’m told that it needs a new oil cooler and water pump. Frustrated at the fact that I just recently purchased this car and it needed nearly $1500 in repairs this soon after really aggravated me, especially after they wouldn’t knock down the price a little more, but I understood that it’s part of the business. I get my car back, and no more than a week later it starts overheating AGAIN. I would not recommend this place to my worst enemy. The sales staff was great, the service staff was beyond atrocious. I will never take my car there to have work done to it again, I will never purchase a vehicle from there again, and I will encourage everyone I know to avoid North Side Ford of Effingham at all costs.
Shop elsewhere
Avoid at all costs. In October 2018, I bought a 2014 Jeep Grand Cherokee from there. The sales staff and the car buying experience all went great. However, after only having it for 5 months, the engine began overheating. I took it down for the car’s first complimentary oil change and I’m told that it needs a new oil cooler and water pump. Frustrated at the fact that I just recently purchased this car and it needed nearly $1500 in repairs this soon after really aggravated me, especially after they wouldn’t knock down the price a little more, but I understood that it’s part of the business. I get my car back, and no more than a week later it starts overheating AGAIN. I would not recommend this place to my worst enemy. The sales staff was great, the service staff was beyond atrocious. I will never take my car there to have work done to it again, I will never purchase a vehicle from there again, and I will encourage everyone I know to avoid North Side Ford of Effingham at all costs.
- Customer service 1.0
- Buying process 4.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Hayden, we are so disappointed to learn of this situation you have described. We would like the opportunity to try and regain your trust in our business and resolve this matter for you, if we still can. Please give us a call at (217) 342-3929 at your earliest convenience so we can work with you to make this better. We look forward to speaking with you soon. Take care.
Buying a car -- good experience
Thank you Salesman Jim Warren's. We appreciated your professionalism and kind nature when we bought our car. We will return for our next car purchase
Buying a car -- good experience
Thank you Salesman Jim Warren's. We appreciated your professionalism and kind nature when we bought our car. We will return for our next car purchase
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Judith, thank you for leaving such a great review and high star rating. Please let us know if there is ever anything else we can do for you! Safe travels!
Excellent Experience
The experience at this dealership was the best I have ever had! Great service and no pressure and very easy to work with!!! I would highly recommend this dealership.
Excellent Experience
The experience at this dealership was the best I have ever had! Great service and no pressure and very easy to work with!!! I would highly recommend this dealership.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car